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Temporary Inbound Call Center Jobs in Utah (NOW HIRING)

Serenity Healthcare, LLC

Call Center Agent

Lehi, UT

$19.50/hr

Call Center Agent Serenity Healthcare is hiring Call Center Agents to support patients taking their ... Convert inbound leads into scheduled appointments through confident follow-up * Verify patient ...

New

Sisel International, LLC

Call Center Agent

Springville, UT · On-site

$13.75 - $18.25/hr

High school degree or GED with at least 1 year of call center experience, or equivalent combination of education and experience in inbound direct sales call center environment desirable. SKILLS AND ...

Sisel International

Call Center Agent

Springville, UT

$13.75 - $18.25/hr

High school degree or GED with at least 1 year of call center experience, or equivalent combination of education and experience in inbound direct sales call center environment desirable. SKILLS AND ...

Sisel International, LLC

Call Center Agent

Springville, UT · On-site

$13.75 - $18.25/hr

High school degree or GED with at least 1 year of call center experience, or equivalent combination of education and experience in inbound direct sales call center environment desirable. SKILLS AND ...

Select Portfolio Servicing, Inc.

Be Seen First

Call Center Representative

West Valley City, UT · On-site

$17 - $19/hr

... inbound and outbound telephone discussions. The CCE's primary responsibility is to resolve customer inquiries and delinquency, communicate information including regulatory and mandatory topics, enter ...

Five Star Franchising

Call Center Agent

Springville, UT · On-site

$13.75 - $18.25/hr

Answer inbound calls received through multiple lead generation channels in a prompt and ... De-escalate the call where appropriate and provide solutions that leave the customer satisfied with ...

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Temporary Inbound Call Center information

What are the key skills and qualifications needed to thrive as a Temporary Inbound Call Center Representative, and why are they important?

To thrive as a Temporary Inbound Call Center Representative, you typically need strong verbal communication skills, customer service experience, and a high school diploma or equivalent. Familiarity with call center phone systems, customer relationship management (CRM) software, and basic computer applications is usually required. Outstanding patience, problem-solving abilities, and the capacity to remain calm under pressure are valuable soft skills in this role. These skills are essential for efficiently resolving customer inquiries, ensuring satisfaction, and maintaining a professional company image.

What are some common challenges faced in a temporary inbound call center role, and how can I prepare for them?

One of the main challenges in a temporary inbound call center position is quickly adapting to new scripts, systems, and procedures, since training periods are often shorter than in permanent roles. You’ll also need to handle high call volumes while maintaining professionalism and meeting performance metrics such as average handle time and customer satisfaction. Preparing by practicing active listening, learning basic troubleshooting techniques, and familiarizing yourself with call center software can help ease the transition. Being adaptable and open to feedback will further support your success in a fast-paced, team-oriented environment.

What is a Temporary Inbound Call Center job?

A Temporary Inbound Call Center job involves handling incoming calls from customers for a specific period, often to address seasonal demand, special projects, or short-term needs. Employees in this role answer questions, resolve issues, and provide information or support related to a company's products or services. These positions typically require strong communication skills, the ability to multitask, and proficiency with computer systems. Temporary call center jobs can last from a few weeks to several months, depending on the employer's needs.

What is the difference between Temporary Inbound Call Center vs Customer Service Representative?

AspectTemporary Inbound Call CenterCustomer Service Representative
CredentialsBasic customer service skills, sometimes training providedHigh school diploma or equivalent, customer service experience often preferred
Work EnvironmentCall centers, often temporary or seasonal setupsOffice or remote settings, permanent or long-term roles
Employer & IndustryCall centers, telecommunication, retail supportVarious industries including retail, healthcare, finance
Search & Comparison IntentTemporary, short-term customer support rolesLong-term customer service careers

Temporary Inbound Call Center roles focus on short-term customer support, often with minimal credentials and in call center environments. Customer Service Representatives typically hold more permanent positions with similar skills but may require more experience and work in diverse settings. Both roles serve customer needs but differ mainly in duration and employment type.

What are the most commonly searched types of Inbound Call Center jobs in Utah? The most popular types of Inbound Call Center jobs in Utah are:
Temporary Inbound Call Center jobs near you
Call Center Agent

Call Center Agent

Serenity Mental Health Centers

Provo, UT

$19.50/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 3 days ago

Job description

Call Center Agent
Location: Provo, UT
Employment Type: Full-Time or Part-Time (after training)
Serenity Healthcare is hiring Call Center Agents to support patients taking their first steps toward wellness. In this role, you'll speak with individuals who have already expressed interest in care, answer questions, and help schedule appointments with empathy, clarity, and confidence. No healthcare experience required - we provide paid training.
What You'll Do
  • Speak with prospective and existing patients to schedule and manage appointments
  • Guide hesitant callers with empathy and solutions-focused communication
  • Convert inbound leads into scheduled appointments through confident follow-up
  • Verify patient information and insurance details
  • Enter and update patient data accurately in the EMR system
  • Respond to patient questions, concerns, and escalations professionally
  • Follow established protocols to ensure consistent, high-quality service
  • Collaborate with clinic and care teams to support a seamless patient experience
What We're Looking For
  • High school diploma or GED
  • Experience in a high-volume customer service or call center environment
  • Strong verbal and written communication skills
  • Ability to stay calm, organized, and professional in a fast-paced setting
  • Basic computer and data-entry skills (Microsoft Office a plus)
Pay & Benefits
  • Starting at $16.50/hour, with growth to $19.50/hour within 6 months
  • $1.00/hour bilingual differential for fluent Spanish/English speakers
  • 90% employer-paid medical, dental, and vision insurance
  • 401(k) retirement plan
  • 10 PTO days (15 after first year) + 10 paid holidays
  • Flexible shift scheduling
Training Requirement
  • Paid training required: four consecutive weeks, 40 hours per week
  • After training, choose full-time or part-time scheduling

About Serenity Healthcare
Serenity Healthcare provides innovative, evidence-based mental health treatments that help patients achieve lasting outcomes when traditional options haven't worked. Our mission is to help patients take back their lives with compassion, clarity, and care.
Serenity Healthcare is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background check and drug screening.

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