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Temporary Inbound Call Center Jobs in Oklahoma (NOW HIRING)

Fox Rent A Car

Roadside Assistance Agent

Tulsa, OK · On-site

$13 - $17/hr

Experience in an inbound call center and automotive-related business is a solid plus * Excellent verbal and written communication skills * A high degree of comfort using computerized order processing ...

City National Bank & Trust

Contact Center Rep.

Lawton, OK · On-site

$13.75 - $17.25/hr

Experience taking Inbound calls in a call center environment is preferred. * Proficient in office skills, working knowledge of MS Office * Sales experience a plus * Bi-lingual a plus Physical ...

Locke Supply

Credit Associate

Oklahoma City, OK · On-site

Inbound call center * Respond to phone and email inquiries * Resolves problems according to the company policy * Inbound and outbound phone calls. What does Locke Supply offer? Our focus at Locke ...

Locke Supply Co

Credit Associate

Oklahoma City, OK · On-site

Inbound call center * Respond to phone and email inquiries * Resolves problems according to the company policy * Inbound and outbound phone calls. What does Locke Supply offer? Our focus at Locke ...

City National Bank

Contact Center Rep.

Lawton, OK · On-site

$13.25 - $17.25/hr

Experience taking Inbound calls in a call center environment is preferred. * Proficient in office skills, working knowledge of MS Office * Sales experience a plus * Bi-lingual a plus Physical ...

Robert Half

Small Claims Agent

Claremore, OK · On-site

$15.20 - $17.60/hr

Background in inbound call handling, call center customer service, or similar phone-based support is preferred. * Familiarity with scheduling, calendar coordination, or document management tools such ...

HeartLine, Inc.

211 Call Specialist

Oklahoma City, OK · On-site

$13 - $14/hr

MUST RESIDE IN OKLAHOMA Answer inbound crisis and social service referral contacts via phone, text, chat and email in a 24/7 call center setting. Provide individuals with crisis de-escalation ...

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All JobsInbound Call Center JobsTemporary Inbound Call Center JobsTemporary Inbound Call Center Jobs in Oklahoma

Temporary Inbound Call Center information

What is the difference between Temporary Inbound Call Center vs Customer Service Representative?

AspectTemporary Inbound Call CenterCustomer Service Representative
CredentialsBasic customer service skills, sometimes training providedHigh school diploma or equivalent, customer service experience often preferred
Work EnvironmentCall centers, often temporary or seasonal setupsOffice or remote settings, permanent or long-term roles
Employer & IndustryCall centers, telecommunication, retail supportVarious industries including retail, healthcare, finance
Search & Comparison IntentTemporary, short-term customer support rolesLong-term customer service careers

Temporary Inbound Call Center roles focus on short-term customer support, often with minimal credentials and in call center environments. Customer Service Representatives typically hold more permanent positions with similar skills but may require more experience and work in diverse settings. Both roles serve customer needs but differ mainly in duration and employment type.

What is a temporary inbound call center?

A Temporary Inbound Call Center job involves handling incoming calls from customers for a specific period, often to address seasonal demand, special projects, or short-term needs. Employees in this role answer questions, resolve issues, and provide information or support related to a company's products or services. These positions typically require strong communication skills, the ability to multitask, and proficiency with computer systems. Temporary call center jobs can last from a few weeks to several months, depending on the employer's needs.

What are some common challenges faced in a temporary inbound call center role, and how can I prepare for them?

One of the main challenges in a temporary inbound call center position is quickly adapting to new scripts, systems, and procedures, since training periods are often shorter than in permanent roles. You’ll also need to handle high call volumes while maintaining professionalism and meeting performance metrics such as average handle time and customer satisfaction. Preparing by practicing active listening, learning basic troubleshooting techniques, and familiarizing yourself with call center software can help ease the transition. Being adaptable and open to feedback will further support your success in a fast-paced, team-oriented environment.

What are the key skills and qualifications needed to thrive as a temporary inbound call center representative?

To thrive as a Temporary Inbound Call Center Representative, you typically need strong verbal communication skills, customer service experience, and a high school diploma or equivalent. Familiarity with call center phone systems, customer relationship management (CRM) software, and basic computer applications is usually required. Outstanding patience, problem-solving abilities, and the capacity to remain calm under pressure are valuable soft skills in this role. These skills are essential for efficiently resolving customer inquiries, ensuring satisfaction, and maintaining a professional company image.

What cities in Oklahoma are hiring for Temporary Inbound Call Center jobs?

Cities in Oklahoma with the most Temporary Inbound Call Center job openings:

Temporary Inbound Call Center jobs near you

SR Call Center Specialist

Family & Children's Services

Tulsa, OK • On-site

$71K - $72K/yr

Other

Re-posted 19 days ago

Job description

JOB SUMMARY:
The Senior Call Center Specialist provides hands-on operational support while assisting with daily supervision of Call Center Specialists. This role supports service level performance through active call handling, quality monitoring, coaching, escalation management, and documentation oversight. The Senior Specilaist serves as a working lead, modeling expected behaviors and supporting consistency, compliance, and performance improvement.
POSITION SPECIFIC DUTIES & RESPONSIBILITIES:
  • Handle inbound and/or outbound calls as needed to support service levels
  • Model appropriate call flow, customer service standards, and documentation practices
  • Assist with real-time workload and queue management
  • Provide day-to-day guidance and support to Call Center Specialists
  • Serve as the first-level escalation point for customer issues
  • Support onboarding, training, and peer mentoring activities
  • Respond to procedural, policy, and system-related questions
  • Conduct call monitoring and quality reviews according to established standard
  • Identify trends, performance gaps, and training needs and communicate findings to leadership
  • Reinforce compliance with call flow, scripting, and documentation requirements
  • Provide timely coaching and performance feedback
  • Monitor individual and team performance metrics
  • Assist leadership with documentation related to coaching and performance discussions
  • Ensure accurate and timely documentation of customer interactions
  • Support continuous process improvement efforts
  • Prolonged periods of sitting, headset use, and computer work
QUALIFICATIONS
EDUCATION:
  • Must be a high school graduate or have HS equivalent
EXPERIENCE:
  • Minimum 2-3 years of call center or customer service experience
  • Prior lead, senior agent, or supervisory experience preferred
  • Demonstrated ability to manage multiple priorities in a fast-paced environment
PERFORMANCE COMPETENCIES:
  • Communication
  • Decision Making
  • Engagement
  • Initiative and Accountability
  • Interpersonal
  • Learning
  • Organizational Alignment
  • Quality of Work
KNOWLEDGE/SKILLS/ABILITIES:
  • Strong verbal and written communication skills
  • Ability to provide constructive feedback and coaching
  • Effective problem-solving and decision-making skills
  • Attention to detail and documentation accuracy
  • Ability to remain professional and composed during escalations
  • Proficiency with call center technology, CRM systems, and standard office software
  • Ability to train, onboard, and support new staff
  • Coaching and mentoring skills to support staff development
CERTIFICATIONS/LICENSES:
  • ODMHSAS Case Manager II Certification, completed within 60 days of eligibility.

SAFETY SENSITIVE JOB CLASSIFICATION:
This job is classified as a "safety-sensitive" position as defined by the Oklahoma Medical Marijuana and Patient Protection Act. Due to the "safety-sensitive" classification, an employee in this position would be subject to drug and alcohol testing, including random testing. Marijuana is one of the substances included in the drug panel screening. Possession of a medical marijuana license will not excuse you from the testing process or the consequences of testing positive for marijuana per the Family & Children's Services Drug Free Workplace Policy, including possible revocation of a job offer or dismissal from employment.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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