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Temporary Inbound Call Center Jobs in Oklahoma (NOW HIRING)

JT Services

Call Center Manager

Claremore, OK · On-site

$45K - $65K/yr

Call Center Manager - JT Services (Claremore, OK) Salary: $45,000-$65,000/year + Monthly ... Own inbound and outbound call performance * Ensure adherence to scripts, call control standards ...

JT Services

Call Center Manager

Claremore, OK

$45K - $65K/yr

Call Center Manager - JT Services (Claremore, OK) Salary: $45,000-$65,000/year + Monthly ... Own inbound and outbound call performance * Ensure adherence to scripts, call control standards ...

JT Services

Call Center Manager

Claremore, OK

$45K - $65K/yr

Call Center Manager - JT Services (Claremore, OK) Salary: $45,000-$65,000/year + Monthly ... Own inbound and outbound call performance * Ensure adherence to scripts, call control standards ...

Alphabe Insight Inc

Call Center Agent

Oklahoma City, OK · On-site

$50K - $55K/yr

Job Summary We are seeking a motivated Call Center Agent to provide exceptional customer service ... Handle inbound and outbound customer calls professionally and courteously. * Provide accurate ...

AT&T

Call Center Sales Representative - Hybrid

Tulsa, OK

$17.76 - $21.02/hr

If you are considering jobs like Wireless Sales, Call Center Representative, Customer Service Representative, Inbound Sales Representative, or Call Center Agent, this career move would be a great fit!

Locke Supply Co

Credit Associate

Oklahoma City, OK · On-site

$17 - $18/hr

Inbound call center * Respond to phone and email inquiries * Resolves problems according to the company policy * Inbound and outbound phone calls. What does Locke Supply offer? Our focus at Locke ...

Europcar

PT - Roadside Agent - $14.50

Tulsa, OK

$13.75 - $18/hr

Experience in an inbound call center and automotive-related business is a solid plus * Excellent verbal and written communication skills * A high degree of comfort using computerized order processing ...

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All JobsInbound Call Center JobsTemporary Inbound Call Center JobsTemporary Inbound Call Center Jobs in Oklahoma

Temporary Inbound Call Center information

What is the difference between Temporary Inbound Call Center vs Customer Service Representative?

AspectTemporary Inbound Call CenterCustomer Service Representative
CredentialsBasic customer service skills, sometimes training providedHigh school diploma or equivalent, customer service experience often preferred
Work EnvironmentCall centers, often temporary or seasonal setupsOffice or remote settings, permanent or long-term roles
Employer & IndustryCall centers, telecommunication, retail supportVarious industries including retail, healthcare, finance
Search & Comparison IntentTemporary, short-term customer support rolesLong-term customer service careers

Temporary Inbound Call Center roles focus on short-term customer support, often with minimal credentials and in call center environments. Customer Service Representatives typically hold more permanent positions with similar skills but may require more experience and work in diverse settings. Both roles serve customer needs but differ mainly in duration and employment type.

What is a Temporary Inbound Call Center job?

A Temporary Inbound Call Center job involves handling incoming calls from customers for a specific period, often to address seasonal demand, special projects, or short-term needs. Employees in this role answer questions, resolve issues, and provide information or support related to a company's products or services. These positions typically require strong communication skills, the ability to multitask, and proficiency with computer systems. Temporary call center jobs can last from a few weeks to several months, depending on the employer's needs.

What are some common challenges faced in a temporary inbound call center role, and how can I prepare for them?

One of the main challenges in a temporary inbound call center position is quickly adapting to new scripts, systems, and procedures, since training periods are often shorter than in permanent roles. You’ll also need to handle high call volumes while maintaining professionalism and meeting performance metrics such as average handle time and customer satisfaction. Preparing by practicing active listening, learning basic troubleshooting techniques, and familiarizing yourself with call center software can help ease the transition. Being adaptable and open to feedback will further support your success in a fast-paced, team-oriented environment.

What are the key skills and qualifications needed to thrive as a Temporary Inbound Call Center Representative, and why are they important?

To thrive as a Temporary Inbound Call Center Representative, you typically need strong verbal communication skills, customer service experience, and a high school diploma or equivalent. Familiarity with call center phone systems, customer relationship management (CRM) software, and basic computer applications is usually required. Outstanding patience, problem-solving abilities, and the capacity to remain calm under pressure are valuable soft skills in this role. These skills are essential for efficiently resolving customer inquiries, ensuring satisfaction, and maintaining a professional company image.
What cities in Oklahoma are hiring for Temporary Inbound Call Center jobs? Cities in Oklahoma with the most Temporary Inbound Call Center job openings:
Temporary Inbound Call Center jobs near you
Inbound Sales Call Center Manager

Inbound Sales Call Center Manager

Dobson Technologies

Oklahoma City, OK • On-site

Full-time

Posted 3 days ago

Job description

The Inbound Sales Call Center Manager will lead a team of inbound sales agents responsible for converting customer calls into new and updated subscriptions. This role is critical to achieving the channel's budgeted annual sales goal and supporting planned growth in call volume from Dobson's continued expansion. The ideal candidate combines strong contact-center leadership experience with a track record of driving sales conversion, agent development, and operations efficiency in a fast-growing environment.

Key Responsibilities

Team Leadership & Development

  • Lead, coach, and mentor a team of inbound sales agents to achieve individual and team targets.
  • Set clear performance expectations, provide timely feedback, and conduct regular performance reviews.
  • Implement best-practice sales scripts, objection-handling techniques, and call-quality standards.
  • Foster a collaborative, accountable, and growth-oriented team culture.
  • Build staffing and scheduling plans to support call volume growth from 1,400 to 3,000 calls per month.

Sales Strategy & Execution

  • Develop and execute a strategic plan for the inbound sales channel, aligned with company growth objectives and the annual sales budget.
  • Own achievement of the inbound channel's monthly, quarterly, and annual sales goals.
  • Monitor and improve call-to-sale conversion rates, average handle time, and other key call center metrics.
  • Ensure consistent and accurate use of CRM and call center systems for pipeline, reporting, and forecasting.

Customer Experience & Quality

  • Monitor live and recorded calls to ensure quality, compliance, and consistency of the customer experience.
  • Resolved escalated customer issues and serve as the point of escalation for complex calls.
  • Balance sales performance with customer satisfaction and retention objectives.

Cross-Functional Collaboration

  • Partner with Marketing to align campaign timing, offers, and promotions with cell center capacity and staffing.
  • Work with Customer Service and Operations/IT to ensure proper call routing, IVR configuration, and system reliability.
  • Provide insights from customer calls to influence offer design, pricing, and product/service improvements.

Performance & Reporting

  • Track key performance metrics (calls handled, conversion rate, sales by channel, APRU impact), identify risks, and implement improvement plans.
  • Prepare regular reports and presentations on sales performance versus budget and forecasts.
  • Ensure compliance with internal policies, sales practices, and regulatory requirements.

Qualifications

  • 5+ years of inbound sales or call center experience, preferably in telecommunications or internet services.
  • 2+ yeas of leadership or team-management experience in a call center or sales environment.
  • Strong understanding of inbound sales metrics, conversion optimization, and call center operations.
  • Proven track record and leading a team to meet or exceed sales targets.
  • Exceptional communication, coaching, and performance-management skills.
  • Proficiency with CRM and call center platforms (Salesforce and contact center software preferred).
  • Ability to manage multiple priorities and thrive in a fast-paced, growth-oriented environment.

Preferred Qualifications

  • Experience scaling a call center team to support significant call volume growth.
  • Experience with workforce management, scheduling, and staffing models for call centers.
  • Background in residential internet, telecommunications, or subscription-based services.

Safety Expectations

  • Compliance with company safety policies, PPE, safe driving, DOT requirements, etc.

Environmental/Working Conditions

  • Work is primarily performed in a professional office environment.
  • Occasional business travel may be required based on business needs.

Physical Requirements

  • Ability to perform the essential functions of the position with or without reasonable accommodation.
  • Required the ability to communicate effectively and utilize standard office technology and equipment.
  • May require remaining in a stationary position and moving throughout the work environment as needed to perform job responsibilities.


Disclaimer: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position.