Temporary In Jobs in Buckeye, AZ (NOW HIRING)

CRS is a Phoenix-based company that helps insured families recover after unexpected home damage (fire, water, storm, earthquake, etc.) by providing temporary housing and relocation support. Working closely with insurance carriers,CRS manages everything from emergency hotel stays to long term housing, furniture, and necessities. In addition to housing placement services, we also streamline the repair and restoration process for damaged homes by tapping into our national network of general contractors.Since 1989, the company has built a reputation for reliability and world class, compassionate customer care powered by a team of professionals dedicated to supporting people during critical moments. Our goal is to make a difficult situation easier by coordinating housing solutions that fit the policyholder's needs while also working within the guidelines of their insurance coverage.

Our office is in North Phoenix, off the North 101 Loop and 19th Ave. in Deer Valley.

As part of our commitment to a safe and trusted workplace,CRS requires all new hires to complete a pre-employment background check and drug screening.

CRS is an equal opportunity employer. We hire, develop, and promote individuals based on job-related qualifications and abilities. We offer a welcoming and inclusive environment in service to one another, our diverse clients, and the communities we call home. We do this with kindness, empathy and respect for each other.

About the Role

We are seekingaDeposit Account Specialistto join our team. The Deposit Account Specialist supports the Housing Department by communicating with landlords/property owners via phone/email, to ensure timely returns of security deposits for temporary stays on behalf of policyholders. The role's day to day functions involve inbound and outbound calls, email inbox management, and Salesforce task management and completion. This role is a combination of a customer service representative, and an operations administrator, focusing heavily on meeting timelines and processing security deposit refunds while delivering exceptional service.

• Compensation: $21.00/hr (approx. $43,680/yr) + annual bonus
• Training:Approximately 90 days,Monday-Friday, 8:00 AM - 4:30 PM (in-office).Due to the nature of the training, we ask you do not request PTO during the training period.
• Regular Schedule:Monday-Friday, 8:00 AM - 4:30 PM (some flexibility upon completion of training)
• Hybrid:Becomes available after the initial 90 days of training.Hybrid is performance dependent and will mean 1 day in-office per week, 4 days WFH.
• Computer and phone equipment will be provided. You must have reliable high-speed internet service and a suitable workspace at your residence

Duties/Responsibilities:

• Manage the security deposit recovery process by communicating with landlords to ensure timely and accurate refund processing.
• Review security deposit deductions for compliance with applicable lease agreements and landlord-tenant laws, identifying and disputing unreasonable or unsupported charges.
• Prepare and process deposit requests, demand letters, and supporting documentation while ensuring adherence to statutory deadlines and legal requirements.
• Serve as the primary point of contact for policyholders, providing clear guidance and updates throughout the security deposit refund process while delivering exceptional customer service.
• Enter, maintain, and audit customer information, claim records, and accounting documentation in Salesforce to ensure data integrity and compliance with company standards.
• Resolve customer inquiries and concerns promptly through professional email and telephone communication, consistently meeting service expectations and quality standards.
• Manage inbound and outbound calls, email correspondence, a high-volume email inbox, and Salesforce automated tasks to ensure timely claim processing and effective communication.
• Maintain confidentiality of customer information and ensure compliance with company policies, legal requirements, and industry best practices throughout all stages of the claims process.

Qualifications:

• High School Diploma/GED
• 2+ years of Customer Service experience (phone preferred)
• Minimum 40wpm typing speed
• Proficient with Microsoft Office Suite (Outlook, Word, Excel, etc.)
• History of attention to detail, multi-tasking, data accuracy and organizational skills
• Intermediate competency in mathematics
• Ability to remain compassionate/empathetic during challenging communications

Strong Candidates Will Possess:

• Bachelor's Degree (or equivalent experience).
• Related coursework (business, sales, accounting, psychology, etc).
• Salesforce experience.
• Example of experience working in task-driven roles with tight deadlines.