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ADT

Service Technician - Intermediate

Lenexa, KS · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

For more information, visit www.adt.com or follow us on Twitter, LinkedIn, Facebook and Instagram ... Prepare trouble order forms to report temporary repairs. * Coordinate inspections and/or ...

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Service Technician - Intermediate

ADT

Lenexa, KS • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 6 days ago

ADT rating

7.0

Company rating: 7.0 out of 10

Based on 139 frontline employees who took The Breakroom Quiz

44th of 116 rated security

Job description


About Us:
At ADT, we've been in the business of helping save lives for more than 145 years. As the number one smart home security provider serving residential and business customers, our people are our most important asset. Headquartered in Boca Raton, FL and at more than 200 locations across North America, our employees help empower our customers to live more secure and confident lives. Join our team and help us protect what matters most. For more information, visit www.adt.com or follow us on Twitter, LinkedIn, Facebook and Instagram.
ADT is an innovative, culturally diverse company that empowers and inspires its employees. A culture where we are encouraged to bring new ideas to our workplace. As times change, so do we. We drive innovation and continue to evolve as an organization. Our goals are achieved by initiating change, enhancing product lines and building strategic partnerships.
What defines success at ADT?
The Residential Service Technician's primary functions and responsibilities are that of troubleshooting, configuring, reconstructing and programming existing security and site automation solutions.
What are your key responsibilities?
  • Services fire and carbon monoxide detection, networking, hosted video solutions, and access control.
  • Follow and complete required processes of wired/wireless technology and connection procedures.
  • Test and validate system signals/communication with central monitoring to properly establish service.
  • A customer service champion, demonstrating the willingness to help our customers fix as well as understand the protection in their home.

Qualifications - External
What are we looking for?
  • Service experience
  • Technical aptitude
  • Strong verbal communication
  • Customer focused and customer driven mindset
  • Thrive in the face of uncertainty
  • Valid driver's license
  • High School degree or the equivalent

What's in it for you?
  • Full benefits on the 1st of the month after 31 days of employment
  • Casual, yet energetic and engaging work environments
  • Medical, Dental, Vision, 401(k) with employer matching
  • Paid vacation time (We all need to recharge)
  • Tuition reimbursement, employee referral bonuses
  • A culture of coaching, development and career growth opportunities

Position Summary:
The Residential Service Technician is a troubleshooter and service expert who is responsible for alleviating concerns the customer may have regarding a security system. The Residential Service Technician advises customers and the customer care center of the status of systems and processes inspections.
  • Locate and alleviate trouble with damaged equipment or wiring.
  • Readjust equipment, repair or replace inoperative equipment and test for operation.
  • Read blueprints, building and electrical plans in order to complete equipment repairs.
  • Prepare trouble order forms to report temporary repairs.
  • Coordinate inspections and/or installations with police, fire departments, or other appropriate agencies.

Qualifications - External
Education/Certification
  • High school diploma or GED.

Experience:
  • Minimum 2 years experience installing and inspecting/repairing ADT or comparable product line.

Skills:
  • Excellent communication skills.
  • Able to read building electrical and sprinkler plans as required for clearing equipment trouble
  • Standing, stooping, lifting ,climbing ,crawling
  • Valid driver's license required.

Want to learn more about ADT?
Visit us online at www.adt.com or on Facebook.

What ADT employees say

Pay

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Hours and flexibility

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About ADT

Sourced by ZipRecruiter

At ADT Commercial, we are in the business of helping people and organizations to protect what matters most to them. Building upon ADT's 145-year legacy, we secure the livelihoods and futures of critical commercial environments, retail location, educational campuses, healthcare facilities and financial institutions across the U.S. as an industry-leading security, fire and life safety systems integrator. We strive to have the most experienced and technically trained and talented teams in the industry, driven by excellence at every turn. At ADT Commercial, we truly believe that our people are the difference - for our organization, the customers we serve and the communities we protect. When you're a part of ADT Commercial, you'll have the opportunity to be a part of that difference every day. With more than 300 locations, a deep national presence, and comprehensive portfolio of solutions and services, our employees are always poised for career advancement and growth. For more information, visit www.adtcommercial.com or follow us on LinkedIn and Facebook.

Industry

Personal services

Company size

10,000+ Employees

Headquarters location

Boca Raton, FL, US

Year founded

1874

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