ZipRecruiter

Log In

1

Temporary Call Center Supervisor Jobs in Minnesota

Serco

Call Center Rep - Temporary

Minneapolis, MN · On-site

$16.25 - $21/hr

... Project Management, supervisory and team lead roles. As well as experience in benefits ... As a Call Center Representative, you can expect to: * Receive inbound participant phone calls and ...

Serco

Call Center Rep - Temporary

Saint Paul, MN · On-site

$15.75 - $20.25/hr

... Project Management, supervisory and team lead roles. As well as experience in benefits ... As a Call Center Representative, you can expect to: * Receive inbound participant phone calls and ...

TEKsystems

Call Center Representative

Minneapolis, MN

$25/hr

Skills Call center, Customer service, health insurance Top Skills Details Call center,Customer ... If eligible, the benefits available for this temporary role may include the following: • Medical ...

next page

Showing results 1-20

All JobsCall Center Supervisor JobsTemporary Call Center Supervisor JobsTemporary Call Center Supervisor Jobs in Minnesota

Temporary Call Center Supervisor information

What does a temporary call center supervisor do?

A Temporary Call Center Supervisor oversees the daily operations of a call center team for a limited period, such as during busy seasons or to cover for another supervisor. Their responsibilities include managing staff schedules, monitoring call quality, providing coaching and feedback to agents, and ensuring that performance targets are met. They also handle escalated customer issues and report on team metrics to higher management. The 'temporary' aspect means the position is not permanent and may last from a few weeks to several months depending on organizational needs.

What skills and qualifications are needed to thrive as a temporary call center supervisor?

To thrive as a Temporary Call Center Supervisor, you need experience in customer service, team leadership, and a solid understanding of call center operations, often supported by prior supervisory roles or relevant certifications. Familiarity with call management software, CRM systems, and workforce scheduling tools is typically required. Strong communication, conflict resolution, and motivational skills help you guide and inspire your team effectively, even within a short timeframe. These skills ensure smooth operations, high team performance, and continued customer satisfaction during transitional or peak periods.

What are common challenges faced by a temporary call center supervisor, and how can they be managed?

As a Temporary Call Center Supervisor, one common challenge is quickly adapting to the company’s policies, culture, and team dynamics within a limited timeframe. Additionally, you may need to address high call volumes or fluctuating staff availability. Effective management involves strong communication, rapidly building rapport with agents, and leveraging existing data and reporting tools to identify performance issues. Proactive problem-solving and flexibility are essential for maintaining service levels and supporting your team during your temporary assignment.

What is the difference between Temporary Call Center Supervisor vs Customer Service Representative?

AspectTemporary Call Center SupervisorCustomer Service Representative
CredentialsExperience in call center operations, leadership skillsHigh school diploma or equivalent, communication skills
Work EnvironmentCall center management, team oversightCustomer support, inbound/outbound calls
Employer & Industry UsageCall centers, customer service firmsRetail, telecom, service industries
Common Search & ComparisonFocus on supervision and team managementFocus on direct customer interaction

The Temporary Call Center Supervisor oversees team performance and manages call center operations, requiring leadership experience. In contrast, Customer Service Representatives handle customer inquiries directly, focusing on communication skills. While both roles work in call centers, supervisors manage teams, whereas representatives focus on customer support.

What are the most commonly searched types of Call Center Supervisor jobs in Minnesota?

The most popular types of Call Center Supervisor jobs in Minnesota are:

Temporary Call Center Supervisor jobs near you

Call Center Supervisor

Minneapolis, MN • On-site

Cedar Riverside People'
See more jobs at Cedar Riverside People'external

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Call Center Supervisor

The Call Center Supervisor plays a pivotal role in overseeing daily operations within a busy call center environment to ensure exceptional customer service and achievement of performance targets. This position is responsible for managing a team of call center agents, providing guidance, coaching, and support to optimize their productivity and professional development. The supervisor monitors call center metrics closely, analyzing data to identify trends and implement strategies that improve efficiency and customer satisfaction. Additionally, the role involves coordinating outbound calling campaigns and collaborating with sales teams to drive center sales objectives. Ultimately, the Call Center Supervisor ensures that operational goals are met while fostering a positive and motivating work environment.

Minimum Qualifications:

  • Proven experience working in a call center environment, preferably in a supervisory or team lead role.
  • Strong oral and verbal communication skills with the ability to effectively interact with customers and team members.
  • Demonstrated knowledge of call center metrics and performance management.
  • Ability to manage outbound calling campaigns and understand sales processes within a call center.
  • Proficiency in call center management software and related technology.

Preferred Qualifications:

  • Bachelor's degree in Business Administration, Communications, or a related field.
  • Experience with CRM systems and workforce management tools.
  • Background in sales or customer service within a call center setting.
  • Certification in call center management or leadership training.
  • Bilingual abilities to support diverse customer bases.

Responsibilities:

  • Supervise and support call center agents during inbound and outbound calls to maintain high-quality customer interactions.
  • Monitor key performance indicators such as call volume, average handle time, and customer satisfaction scores to ensure targets are met.
  • Conduct regular coaching sessions and performance reviews to develop team members' skills and address any performance issues.
  • Coordinate outbound calling initiatives to maximize sales opportunities and meet revenue goals.
  • Collaborate with management to develop and implement process improvements and training programs.
  • Manage scheduling and staffing to ensure adequate coverage during peak call times.
  • Handle escalated customer issues and provide timely resolutions to maintain service excellence.

The required skills such as call center management and understanding of call center metrics are essential for monitoring team performance and driving continuous improvement. Oral and verbal communication skills are used daily to provide clear instructions, deliver feedback, and resolve customer issues effectively. Experience with outbound calling and center sales enables the supervisor to lead sales initiatives and motivate agents to meet targets. Familiarity with the call center environment allows the supervisor to anticipate operational challenges and implement efficient workflows. Preferred skills like CRM proficiency and bilingual communication enhance the supervisor's ability to manage customer relationships and support a diverse team, contributing to overall success.

08:00 am to 05:00 pm 40 hours per week

Apply