Temporary Audio Visual Jobs in Boise, ID (NOW HIRING)

About Us
Celebrating over a century of excellence, JH Kelly is a fourth-generation, family-owned construction powerhouse with a legacy of tackling complex commercial and heavy industrial projects. With offices in Vancouver, Longview, Seattle, Bellingham, WA, and Milwaukie, OR, we're an industry leader fueled by an award-winning team known for safety, quality, and a tight-knit, dynamic culture. Curious about our story and impact?

Check us out at https://www.jhkelly.com/ 

Check out our job openings here: www.jhkelly.com/open-positions/ 

 

Benefits Package

• Comprehensive Medical/Vision/Rx - Dental/Ortho Coverage: JH Kelly pays 87.5% of total premiums.
• Paid Vacation and Holidays: Generous PTO model to support work-life balance.
• 401K: 50% company match on the first 6% of employee contributions.
• Life Insurance, AD&D, STD & LTD: Paid 100% by JH Kelly.
• Annual Performance Bonuses: Opportunity for additional compensation based on performance.
• Profit Sharing: Participate in JH Kelly's profit-sharing program. Averaging 9% of total compensation for the past 10 years. 

Field & Jobsite Support

• Travel to construction jobsites and remote locations to provide hands-on technology support to project teams, field leadership, and employees.
• Serve as a liaison between field operations and the IT Infrastructure team, ensuring accurate issue reporting, clear communication, and timely resolution.
• Troubleshoot and resolve day-to-day technology issues impacting field productivity.
• Support jobsite technology including laptops, rugged devices, shared workstations, mobile devices, printers, scanners, and communication tools.
• Independently assess and resolve issues while recognizing when escalation to senior IT personnel or vendors is required.

Service Desk Support

• Answer and triage inbound IT support calls and help desk tickets.
• Gather required information, create and update support tickets, and communicate expectations to users.
• Resolve common Tier 1 issues involving:
  • User accounts and passwords
  • MFA support
  • Microsoft 365 applications
  • Email and Teams
  • Printing
  • VPN and Wi-Fi connectivity
  • Workstation troubleshooting
• Utilize approved remote support tools to assist employees at offices and jobsites.
• Document troubleshooting activities, resolutions, and communications while meeting established service expectations and response goals.

Mobile & Jobsite Infrastructure Support

• Troubleshoot jobsite connectivity and mobile infrastructure issues, including:
  • Wi-Fi connectivity
  • VPN access
  • Cellular hotspots and mobile internet devices
  • Network-connected printers and peripherals
  • Temporary field office A/V systems
• Coordinate with vendors, service providers, and internal IT teams regarding equipment replacements, connectivity issues, and site readiness requirements.
• Assist with deployment and support of field technology solutions that enable project operations.

Endpoint & Device Support

• Assist with imaging, provisioning, deployment, replacement, and lifecycle management of field-issued devices.
• Install, configure, and support monitors, docking stations, printers, cameras, and related peripherals.
• Support onboarding and offboarding activities, including device setup, software installation, and account access requests.
• Maintain accurate asset tracking and inventory records as assigned.

Training, Documentation & Adoption

• Create and maintain field-friendly knowledge base articles, quick-reference guides, and how-to documentation.
• Assist with user training and orientation on Microsoft 365 tools, MFA, printing, access procedures, and field technology processes.
• Identify recurring issues and work with the IT team to improve support workflows, documentation, and communication strategies.
• Contribute to continuous improvement initiatives that reduce repeat incidents and improve user experience.

Process, Security & Professional Standards

• Follow company IT policies, change management processes, and security best practices.
• Promptly identify and report suspected security incidents and policy violations.
• Maintain professionalism, accountability, and a strong customer-service mindset when supporting employees in office and field environments.

Physical Requirements

This position requires the ability to travel to jobsites and move safely through active work environments (including walking on uneven terrain and climbing stairs/ladders where applicable and permitted). Occasional standing, walking, bending, kneeling, and reaching. Ability to lift/carry and handle IT equipment up to 40 lbs. (e.g., monitors, small printers, laptops, networking gear). Manual dexterity/hand-eye coordination for handling equipment and performing basic hardware swaps/cabling. Ability to communicate clearly and effectively, verbally and in writing. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.