Description
Location: St. Augustine, Florida (In-Office)
Compensation: $17.50 - $19.00/hr (Depending on Experience) + Quarterly Profit Sharing Bonuses!
Position: Full-Time | Monday - Friday (No Weekends)
Escape the Call Center-Join a Local Team That Values You!
Tired of soul-crushing call centers, rigid scripts, and high-stress environments?
For over 20 years, The Master's Lawn & Pest has been Gainesville's premier outdoor service company. We believe exceptional client service starts with taking care of our team. As a Customer Service Representative, you aren't just answering phones-you are our primary Client Advocate, helping local homeowners and businesses solve problems and keep their properties looking great.
Why You'll Love Working at The Master's:
- Financial Growth: Base salary PLUS quarterly profit-sharing opportunities.
- Great Benefits: Health Insurance, Life Insurance, and a 3% IRA Company Match.
- Work-Life Balance: Paid Time Off (PTO), Paid Holidays, and consistent weekday hours (No weekends!).
- Awesome Culture: Quarterly team-building events, ongoing training, and a supportive, close-knit office team.
- Real Advancement: Clear pathways for professional growth within a rapidly expanding local business.
What We're Looking For
- Customer Service Experience: 1+ years in an office, administrative, or service-industry CSR role.
- Tech-Savvy: Comfortable with Google Workspace, MS Office, and CRM software. (Experience with Aspire CRM is a huge plus!)
- Great Communication: Clear, warm, and professional phone presence with strong written email skills.
- Problem Solver: Calm under pressure, empathetic, and detail-oriented when handling billing, AutoPay enrollment, or service inquiries.
- Local Reliability: Dependable transportation to our St. Augustine facility.
Key Responsibilities
- Serve as the friendly, helpful primary point of contact for our existing clients via phone and email.
- Assist clients with billing questions, processing secure payments, and setting up AutoPay.
- Log, track, and follow up on client requests using our CRM platform (Aspire) to ensure 100% satisfaction.
- Resolve routine client inquiries independently and collaborate with field managers on complex service needs.
- Maintain accurate, up-to-date client records and account notes.
Our Fast Hiring Process
- Apply Now: Takes under 2 minutes.
- 15-Minute Phone Screen: Quick chat to discuss your customer service background and software experience.
- In-Person Office Interview: Meet the team, tour our office, and see if we're a mutual fit!
Ready to build a career with a company that treats you like family? Apply today!