Temporary Amazon Relay Owner Operator Jobs in Kitchener, ON

You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.

At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful.

When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives.

Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Are you an experienced cloud and analytics professional passionate about enabling enterprise scale analytics and machine learning platforms?

This role exists to ensure enterprise AI and analytics platforms are reliable, secure, and scalable, enabling teams across the organization to deliver AI powered outcomes faster and more safely.

Note: This role requires Reliability Status Clearance. In addition to a law enforcement inquiry and a credit check, as part of your application, the Government of Canada will ask if you lived or travelled outside of Canada for 6-consecutive months during the last 5 years, and you must account for all activities during this time.

What You'll Do

• Act as SME for enterprise AI services and solutions owned and operated by the team.
• Support and integrate AI Solutions across the enterprise using a suite of AI-focused cloud services.
• Enable and maintain Amazon Bedrock Capabilities (Agents, Knowledge Bases, etc.).
• Develop and support Amazon Bedrock Agent core for existing and future use cases.
• Enable and support Amazon Q Business solutions for enterprise AI use cases.
• Develop and support Amazon Quick Suite with focus on agentic workflows.
• Support productionizing existing services and patterns enabled by the team.
• Support Pattern as a Product framework for reusable cloud solutions.
• Apply DevOps and automation-first practices to improve reliability of services and solutions.
• Lead Proof of Concepts, KTLO (Keep The Lights On) activities, and CI/CD improvements while providing training and support to optimize cloud infrastructure.
• On-going support for teams leveraging platform AI solutions across the organization.

Collaboration & Influence

• Collaborate closely with Cloud, Security, Architecture, Data Science, and Analytics partners.
• Provide guidance and informal mentorship to team members, as appropriate.
• Influence platform standards by contributing to reference architectures, reusable patterns, and operational playbooks.

What You Need to Succeed

• Strong communication and collaboration skills, with the ability to translate technical concepts for diverse audiences.
• Proven analytical and problem-solving skills, with experience assessing trade-offs, managing risk, and resolving complex issues.
• Ability to work independently while contributing effectively within a team environment.
• Demonstrated alignment to BOLDER behaviours, including:
  • Driving outcomes through ownership and accountability
  • Embracing Digital Ways of Working (WOW) and continuous improvement
  • Applying professional judgment with an enterprise mindset

Preferred Skills

• Hands on experience with AWS development tools (IAM, s3, CloudFormation, Lambda, Service Catalog)
• Infrastructure as Code (CloudFormation and/or Terraform)
• CI/CD (such as Jenkins) and Git based and Bitbucketworkflows
• Powershell, Python or other shell scripting for automation
• Experience supporting AI/ML or analytics platforms
• Experience in regulated or security focused environments

We value analytical thinking and continuous learning. Through training and coaching, you can improve your data literacy and apply insights in meaningful ways, regardless of experience level.

What's in it for you

We're honoured to be recognized as a 2024 Best Workplaces in Ontario by Great Place to Work Canada.
We're proud to be recognized as a company with a 2023 Most Trusted Executive Team by Great Place to Work Canada.
Wellness programs supporting mental, physical, and financial health
Opportunities to grow across multiple career paths with strong networking potential
A hybrid work model, guided by business and Client needs

#LISJ #LIHybrid #LIRemote

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to thebrightside@sunlife.com.

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you.

We may use artificial intelligence to support candidate sourcing, screening, interview scheduling.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

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