Service Representative (Call Center)
Express Employment Professionals
1 Positions
ID: 14186621
Posted On 06/19/2025
Refreshed On 07/30/2026
Job Overview
Express Employment Professionals is seeking a Customer Service Representative to join a call center team in Downtown Dubuque. This role is ideal for someone with strong communication skills who thrives in a fast-paced environment.
Key Responsibilities:
-
Handle inbound calls related to insurance and claims inquiries
-
Provide accurate and professional assistance to customers
-
Complete follow-up calls and emails as needed
-
Maintain accurate records in internal systems
-
Collaborate with teammates and cross-functional departments
Requirements:
-
Excellent verbal and written communication skills
-
Prior customer service experience preferred
-
Basic computer skills and data entry proficiency
-
Comfortable working in a high-volume call center setting
Express Employment Professionals is an Equal Opportunity Employer .
Primary Contact
1731509386103
Express Employment
Office,
(563)583-1600
Phone
Phone
Phone
Fax
[email protected]
Email
True
False
True
Job Details
Categories
Customer Service
Insurance
Labor
Sales/Service
Location
Dubuque, IA
Job Type
Employee
Full/Part
Full Time
Company ID
1011
Job REQ #
14186621
# Positions
1
Start Date
20250619
End Date
20261002
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Express Employment Professionals
About the Company
About Express
On a Mission to Put
a Million People to Work
Express Employment Professionals is one of the top staffing companies in the U.S. and Canada. Every day, we help people find jobs and provide workforce solutions to businesses. Express has more than 750 franchise locations that provide a full range of employment solutions that include full-time, temporary, and part-time employment in a wide range of positions, including professional, commercial, and administrative. Each Express office is locally owned and operated and backed by the expertise and support of an international headquarters. Simply put, Express is large enough to meet your needs and small enough to care.
If you're a job seeker, Express will assess your skills and work with you to find a job that fits your needs and abilities. Applicants never pay a fee at Express, and you'll have the opportunity to earn benefits such as medical insurance, holiday pay, vacation pay, referral bonuses and much more. Learn more.
For employers, Express Employment Professionals provides staffing and HR solutions to help meet your needs and production goals.
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