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Customer Service Representative

Fidelity Bank & Trust

1 Positions

ID: 520486241

Posted On 08/18/2026

Job Overview

Great banking starts with a great experience—and that starts with you.

We’re looking for a friendly, dependable Customer Service Representative who enjoys helping people and knows how to make customers feel welcome.

Banking experience is not required. We can teach you banking; we’re looking for someone who brings a positive attitude, a willingness to learn, and a genuine desire to help others.

What You’ll Do

• Welcome customers with a smile and provide friendly, attentive service.

• Process deposits, withdrawals, payments, and other banking transactions accurately.

• Listen to customers and help connect them with the right banking solutions.

• Learn our products, services, technology, and banking procedures.

• Build relationships with customers and become a trusted, familiar face in the community.

• Work closely with your teammates to create a positive customer and employee experience.

• Protect customer information and follow established security and compliance procedures.

What We’re Looking For

• A great personality and a natural ability to connect with people.

• A positive, upbeat attitude and strong customer-service mindset.

• Willingness to learn —we’ll provide the training.

• Dependability , attention to detail , and a strong work ethic.

• Confidence communicating with customers and coworkers.

• Someone who takes pride in making every customer feel noticed, valued, and welcome .

Why Join Us?

You don’t need to know banking on Day 1. You need to enjoy people, be ready to learn, and want to be part of a team that makes a difference.

If you’re looking for more than just a job—and want an opportunity to grow while Making Hometown Lives Better —we should talk.

Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment

In this job, you will work in a professional office setting. Standard office equipment is routinely used in this role.

Physical Demands

To successfully perform the essential functions of this job, an employee must meet the physical demands described here. The employee is regularly required to stand, walk, sit, reach with arms, speak or hear, and touch, handle or feel objects, tools or controls while performing the duties of this job. The job requires close vision, some distance vision, and the ability to adjust focus.

Position Type/Expected Hours of Work

This is a full-time position, and typical work hours and days are Monday through Friday, 8:00 a.m. to 5 p.m.

Travel

Travel is not required.

Required Education and Experience

• Prior customer service experience is preferred.

• Prior banking experience is preferred.

• Experience with computer use and Microsoft suite

Additional Eligibility Qualifications

None required for this position.

Other Duties

This job description does not encompass or contain a comprehensive listing of activities, duties, or responsibilities required of the employee in this position. There may be changes in duties, responsibilities, and activities at any time.

Primary Contact

1724418518215

Jenni Noonan

Chief eXperience Officer,

Phone

Phone

Phone

Fax

[email protected]

Email

False

False

True

Job Details

Categories

Banking/Mortgage/Financial Services

Clerical/Office Administration

Customer Service

Environmental/Quality Assurance/Safety

Information Technology/Telecommunications

Location

Dubuque, IA

Job Type

Employee

Full/Part

Full Time

Company ID

1018

Job REQ #

520486241

# Positions

1

Start Date

20260818

End Date

20260920

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Fidelity Bank & Trust

About the Company

Fidelity Bank & Trust has been serving our hometowns since 1910. Now, you can find us with branches in Iowa, Illinois, Minnesota & Wisconsin where our mission is “Making hometown lives better.”

We offer big bank services with the hometown friendliness and understanding every customer deserves. Whether it’s helping a small business expand, assisting someone in buying their first home , or simply greeting you with a smile at our branch , we’re committed to strengthening the bond between our bank and our communities.

As Your Hometown Bank, we’re uniquely positioned to make a difference. We understand our community because we live and work here too. We’re more than financial services, we’re building relationships and creating opportunities that make life better for everyone.

At Fidelity Bank & Trust, “Making hometown lives better” isn’t just what we do. It’s who we are!