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Temp Debt Collection Call Center Jobs in Arizona

Valenz Health

Bilingual Intake Coordinator

Phoenix, AZ · Remote

$17 - $23/hr

Medical, claims, or collection call center experience. * Medical Terminology Certification. * Microsoft Office Suite experience. Where You'll Work: This is a fully remote position, and we'll provide ...

Valenz Health

Bilingual Intake Coordinator

Phoenix, AZ · Remote

$17 - $23/hr

Medical, claims, or collection call center experience. * Medical Terminology Certification. * Microsoft Office Suite experience. Where You'll Work: This is a fully remote position, and we'll provide ...

OneMain Financial Careers

Collections Specialist

Tempe, AZ · On-site

$18 - $24.25/hr

... Debt Collection Practices Act) and state regulations * Maintain and note all appropriate ... Experience working in customer service, collections or call center environments * Bilingual:

Maricopa

Temporary Hotline Representative

Phoenix, AZ

$18/hr

You are responsible for creating a detailed ticket of each call, providing troubleshooting assistance, ordering supplies, and dispatching help to the Vote Center when needed. Apply Today! Temporary ...

OneMain Financial

Collections Specialist

Tempe, AZ

$18 - $24.25/hr

... Debt Collection Practices Act) and state regulations * Maintain and note all appropriate ... Experience working in customer service, collections or call center environments * Bilingual:

Aprio

Senior Associate, Tax Controversy

Phoenix, AZ · On-site +1

$70K - $133K/yr

Debt Collection Assistance * Assist clients in addressing tax debt issues and developing repayment ... We call it the Aprio Way. This shared mindset creates lasting relationships between team members ...

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Temp Debt Collection Call Center information

What is a temp debt collection call center?

A Temp Debt Collection Call Center job involves working as a temporary employee at a call center that contacts individuals or businesses to collect payments on overdue accounts or debts. Employees in this role are responsible for making outbound calls, negotiating payment plans, updating account information, and following compliance guidelines. These positions typically require strong communication skills, the ability to handle difficult conversations, and familiarity with relevant laws such as the Fair Debt Collection Practices Act (FDCPA). Temporary assignments may last from a few weeks to several months, depending on the employer's needs.

What are the key skills and qualifications needed to thrive as a temp debt collection call center representative?

To thrive as a Temp Debt Collection Call Center representative, you need strong negotiation skills, knowledge of debt collection regulations, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and basic office tools is essential. Excellent communication, resilience, and the ability to remain calm under pressure are standout soft skills in this role. These skills ensure you can effectively recover debts while maintaining professionalism and compliance with legal standards.

What are some common challenges faced in a temp debt collection call center role, and how can they be managed effectively?

Temp debt collection call center roles often involve handling a high volume of calls and interacting with customers who may be upset or resistant to payment discussions. One major challenge is managing difficult conversations while maintaining professionalism and empathy. Effective communication skills, resilience, and the ability to follow scripts and compliance guidelines are essential. Building rapport with customers and staying calm under pressure can help navigate challenging interactions. Seeking support from supervisors and collaborating with team members can also enhance performance and job satisfaction.

What is the difference between Temp Debt Collection Call Center vs Collections Agent?

AspectTemp Debt Collection Call CenterCollections Agent
CredentialsBasic high school diploma, training providedHigh school diploma, sometimes certifications in collections
Work EnvironmentCall center setting, fast-paced, temporaryOffice or remote, client-facing, often permanent or temp
Industry UsageCommon in debt recovery firms, temporary staffingFinancial institutions, debt collection agencies

Both roles involve contacting debtors to recover payments, often requiring similar skills and training. The main difference lies in the employment type and work setting, with Temp Debt Collection Call Center roles being temporary and call center-based, while Collections Agents may work in permanent positions within financial institutions or agencies.

What are the most commonly searched types of Debt Collection Call Center jobs in Arizona?

The most popular types of Debt Collection Call Center jobs in Arizona are:

What cities in Arizona are hiring for Temp Debt Collection Call Center jobs?

Cities in Arizona with the most Temp Debt Collection Call Center job openings:

Temp Debt Collection Call Center jobs near you

Communications Center Agent

Phoenix Children's Hospital

Phoenix, AZ • On-site

$15 - $19.50/hr

Per diem

This job post has expired today. Applications are no longer accepted.

Job description

Position Details
Department: CORP | Call Center Services
Location: Phoenix
Shift: Mon-Fri, Sat, Sun, Days, Evenings, 7am-9:30pm
Category: Lobby Services
Posting #: 1056632
Employee Type: PRN
Position Summary
This position is the 24/7 physician answering service and operator for Phoenix Children's. This critical service connects both internal and external callers with providers by following electronic schedules and protocol for a given scenario. Triages code and emergency calls, including internal 911 calls, then notifies the appropriate responders using various technologies such as phone, SMS, secure message, and public address systems. Additionally, this position provides routine information by phone and electronic chat, hospital directory assistance, transfers calls to the appropriate location, provides basic after-hour help desk support, and dispatches patient transport requests.
Position Duties
  • Provides outstanding customer service as answering service for our medical providers and specialty offices.
    Answers telephone calls forwarded to the answering service from medical provider and specialty offices as well as various internal support departments within 6 rings 98% of the time. Completes screening questions, document patient demographics, and caller's contact information in the electronic systems. Reads the electronic schedule and locates the correct provider to receive the message based on condition, time of day, and escalation time frames. Determines the appropriate method of contacting each provider based on need and protocol. Completes follow-up for undelivered messages and escalates according to individual account escalation instructions 95% of the time. Keeps provider contact numbers updated for the answering service use by taking necessary steps to communicate temporary changes and updates databases for long term changes.
  • Provides general hospital operator services which includes electronic chat, telephone and paging services.
    Communicates general information to include directions, available hospital services, call routing, staff directory assistance, patient directory assistance, accepted insurance plans, and routing to specialty based on illness or suspected diagnosis.
  • Completes dispatching duties by monitoring electronic transport systems, and assigns transport requests based on location and priority.
    Responsible for communicating with nursing departments, diagnostic testing departments, and the Pre-op/PACU areas to achieve timely movement of patients. Continually monitors requests and transporters to ensure accurate time keeping of requests and efficient workflow.
  • Responsible for communicating the Code, Emergency and Disaster services within the hospital.
    Answers the code line, internal 911, and other emergency lines within three rings 100% of the time. Notifies the appropriate responders using various technologies such as phone, SMS, secure message, and public address systems. Accurately dispatches and announces codes 99% of the time using established scripting and protocol.
  • Maintains regulatory compliance
    Utilizes internal policy and procedures that relate to the call center answering service, and the handling of confidential patient information according to HIPAA.
  • Maintains knowledge to operate office equipment that relates to the call center answering service.
    Maintains knowledge of fax, printer, pc, monitors, headsets, phones, pagers, and public address systems. Remains familiar with local, national, and international dialing patterns.
  • Performs miscellaneous job related duties as requested.

Phoenix Children's Mission, Vision, & Values
Mission
To advance hope, healing and the best healthcare for children and their families
Vision
Phoenix Children's will be the leading pediatric health system in the Southwest, nationally recognized for exceptional care, innovative research and advanced medical education.
We realize this vision by:
  • Offering the most comprehensive care across ages, communities and specialties
  • Investing in innovative research, including emerging treatments, tools and technologies
  • Advancing education and training to shape the next generation of clinical leaders
  • Advocating for the health and well-being of children and families
Values
  • We place children and families at the center of all we do
  • We deliver exceptional care, every day and in every way
  • We collaborate with colleagues, partners and communities to amplify our impact
  • We set the standards of pediatric healthcare today, and innovate for the future
  • We are accountable for making the highest quality care accessible and affordable
Phoenix Children's Hospital logo

About Phoenix Children's Hospital

Sourced by ZipRecruiter

Phoenix Children's Hospital, located in Phoenix, AZ, is a prominent establishment within the healthcare industry. Known for its commitment to pediatric healthcare, the hospital provides a vast range of services catering to the unique health needs of children. Originally founded in 1983, Phoenix Children's Hospital prides itself on being one of the largest and most respected children's hospitals in the country. Guided by its mission–"to provide hope, healing and the best healthcare for children and their families"–the hospital holds strong on its core values of family-centered care, excellence in clinical care, innovation, and stewardship.

Industry

Health care and social assistance

Company size

1,001 - 5,000 Employees

Headquarters location

Phoenix, AZ, US

Year founded

1983

Social media

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