Customer Service Representative
Under direct supervision, works and communicates with the general public, internal customers and/or external customers to provide information and services targeted to meet customer expectations.
Minimum Qualifications
Customer Service Representative 1: High school diploma/GED and one (1) year of experience communicating information in a customer service setting are required.
Customer Service Representative 2: High school diploma/GED and two (2) years of experience communicating information in a customer service setting; or one (1) year of experience required at the lower-level Customer Svc Rep 1 (GST120) or position equivalent.
Customer Service Representative 3: High school diploma/GED and three (3) years of experience communicating information in a customer service setting; or two (2) years of experience required at the lower-level Customer Svc Rep 2 (GST121).
Additional Information
Preferred Qualifications:
- Exceptional communication and customer service skills with the ability to engage professionally with internal staff and external customers.
- Knowledge of Environmental Health operations, application processing requirements, and records filing procedures.
- Experience in managing fee collection and payment processing, including credit/debit cards, checks, and money orders.
- Demonstrate proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.
- Knowledge of Digital Health Department (DHD) or other database systems.
- Bilingual or multilingual proficiency is a plus