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Amazon Extra Large (AMXL) owns the P&L and end-to-end (E2E) customer experience for large, heavy, and bulky products, consolidating strategy, analytics, tech, operations, warehousing, fulfillment, transportation, and delivery. AMXL also offers special handling such as Room of Choice delivery, Haul-Away, and Installation/Assembly, and operates in NA, EU, JP, and IN.
As the Senior Supply Chain Manager and single-threaded leader for Last Mile planning, you will own the full current year volume and coverage plan that gets heavy and bulky products to customers across North America (NA). You will turn demand into package-level volume by origin, package type, and route type, set how volume splits across our own delivery fleet and partner carriers, and plan the scheduled deliveries, special handling services, and customer return pickups that define the AMXL experience. You will own the coverage and attainment view for the own-fleet and rural delivery networks and build the zip-level demand distributions the plan depends on. Your plan ties directly to transportation capacity and first and third party carrier strategy, and is committed at the most senior levels of the organization. If you want to own current year last mile strategy and see your plan steer real network and carrier decisions, this role is built for you.
Key job responsibilities
- Serve as the single-threaded leader for the North America AMXL Last Mile full year volume plan, owning weekly package volume by origin, package type, and route type and refreshing it each quarter.
- Build the delivered volume bridge, the key deliverable that attributes every change in last mile volume to a specific driver and quantified impact, drawing on deep understanding of the end to end drivers to build the optimal plan aligned with strategy.
- Own the coverage and attainment plan for the own fleet and rural delivery networks, and the package mix across first and third party carriers, including route eligible and route exclusive volume and package profiles.
- Own planning for scheduled deliveries, special handling services (Room of Choice, Haul-Away, Installation/Assembly), and customer return pickups, integrating them into the weekly volume plan.
- Translate demand into zip level distributions that roll up into delivery jurisdictions to set coverage, units per box, and transit time, and plan rural delivery volume.
- Surface and mitigate volume, coverage, and attainment risk before plans lock, tie it to capacity and carrier strategy, and drive leadership to lock challenging yet achievable commitments.
- Invent and simplify planning mechanisms and automation, own the handoff to finance, transportation, and planning partners, and communicate changes, risks, and trade-offs to senior leadership.
A day in the life
You start where strategy and risk meet: reading demand to see which origins are shifting, how the package mix is moving, and how much the own fleet and rural networks can cover. You refine the volume, package, and coverage plans, update scheduled delivery, services, and returns numbers, and make sure the zip level picture ties out to coverage and transit time targets. You partner with transportation, finance, and operations to pressure test inputs and align leaders on the trade-offs, locking the commitments that drive carrier and capacity strategy and shaping the next plan.
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment.
The benefits that generally apply to regular, full-time employees include:
- Medical, Dental, and Vision Coverage
- Maternity and Parental Leave Options
- Paid Time Off (PTO)
- 401(k) Plan
If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you!
At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you're passionate about this role and want to make an impact on a global scale, please apply!
About the team
AMXL's Long Range Planning team owns the quarterly and full-year plan for AMXL's end-to-end supply chain: inbound, fulfillment, middle mile, last mile, delivery, and reverse logistics. We set challenging but achievable targets and turn strategy into a plan committed at the most senior levels that steers every vertical. Our mission is to benchmark a world-class heavy and bulky supply chain in customer experience, speed, sustainability, and cost. The team influences supply chain across every mile and time horizon, leading strategic decisions across supply chain planning, finance, science, transportation, and operations.
BASIC QUALIFICATIONS
- 5+ years of program or project management experience
- 5+ years of supply chain experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
PREFERRED QUALIFICATIONS
- 2+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
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