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Teller Operations Manager Jobs in Washington (NOW HIRING)

PNC Bank

Teller

Waldorf, MD · On-site

$36K - $60K/yr

Ensures teller and branch daily operations and maintenance transactions are completed in an ... Managing Risk - Assessing and effectively managing all of the risks associated with their business ...

PNC

Teller

Rockville, MD · On-site

$36K - $60K/yr

Ensures teller and branch daily operations and maintenance transactions are completed in an ... Managing Risk - Assessing and effectively managing all of the risks associated with their business ...

PNC

Regional Banker/Teller

Centreville, VA · On-site

$40K - $67K/yr

Manages the customer experience by identifying opportunities to improve a customer's financial ... Ensures teller and branch daily operations and maintenance transactions are completed in an ...

New

PNC Financial Services Group, Inc.

Teller

Waldorf, MD · On-site

$36K - $60K/yr

Ensures teller and branch daily operations and maintenance transactions are completed in an ... Managing Risk - Assessing and effectively managing all of the risks associated with their business ...

PNC Bank

Regional Banker-Teller

Columbia, MD · On-site

$37K - $61K/yr

Manages the customer experience by identifying opportunities to improve a customer's financial ... Ensures teller and branch daily operations and maintenance transactions are completed in an ...

PNC Bank

Teller

Rockville, MD

$36K - $60K/yr

Ensures teller and branch daily operations and maintenance transactions are completed in an ... Managing Risk - Assessing and effectively managing all of the risks associated with their business ...

PNC

Regional Banker/Teller

Rockville, MD · On-site

$40K - $67K/yr

Manages the customer experience by identifying opportunities to improve a customer's financial ... Ensures teller and branch daily operations and maintenance transactions are completed in an ...

PNC Bank

Teller

Rockville, MD · On-site

$36K - $60K/yr

Ensures teller and branch daily operations and maintenance transactions are completed in an ... Managing Risk - Assessing and effectively managing all of the risks associated with their business ...

PNC Financial Services Group, Inc.

Teller

Rockville, MD · On-site

$36K - $60K/yr

Ensures teller and branch daily operations and maintenance transactions are completed in an ... Managing Risk - Assessing and effectively managing all of the risks associated with their business ...

PNC

Regional Banker/Teller

Manassas, VA · On-site

$40K - $67K/yr

Manages the customer experience by identifying opportunities to improve a customer's financial ... Ensures teller and branch daily operations and maintenance transactions are completed in an ...

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Teller Operations Manager information

What is a teller operations manager?

Teller Operations Managers are professionals in banks or financial institutions responsible for overseeing the daily operations of teller staff. They ensure that all transactions are processed accurately and efficiently, maintain compliance with banking regulations, and provide training and support to tellers. Additionally, they handle customer service issues, manage cash flow, and implement policies to improve the efficiency and security of teller operations. Their role is crucial in maintaining smooth, secure, and customer-friendly banking transactions.

What are the key skills and qualifications needed to thrive as a teller operations manager?

To thrive as a Teller Operations Manager, you need strong knowledge of banking operations, cash handling procedures, and supervisory experience, typically supported by a bachelor’s degree or equivalent work experience. Familiarity with core banking systems, transaction processing software, and compliance regulations is essential. Exceptional leadership, problem-solving, and customer service skills help drive team performance and maintain high client satisfaction. These competencies ensure efficient branch operations, regulatory compliance, and a positive banking experience for customers.

What are some common challenges faced by teller operations managers, and how can they effectively address them?

Teller Operations Managers often encounter challenges such as balancing customer service excellence with strict compliance requirements, managing team performance, and adapting to evolving banking technologies. To address these, successful managers implement regular training, clear communication of expectations, and foster a supportive team environment. They also stay updated on regulatory changes and leverage technology to streamline operations, ensuring both efficiency and accuracy in daily branch activities.
Teller Operations Manager jobs near you

ATM/ITM Operations Specialist

Burke & Herbert Bank & Trust

Alexandria, VA • On-site

$24 - $30/hr

Full-time

Re-posted 5 days ago

Burke & Herbert Bank rating

6.4

Company rating: 6.4 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

149th of 173 rated banks

Job description

CLASSIFICATION: Non-exempt


REPORTS TO: Card/ITM Services Manager


DATE: April 25, 2025 



JOB DESCRIPTION

Summary/Objective

The ATM/ITM Operations Specialist is responsible for managing, maintaining, and optimizing the company's network of Automated Teller Machines (ATMs) and Interactive Teller Machines (ITMs). This includes overseeing daily operations, ensuring proper servicing and maintenance, managing vendor relationships, supporting branches and staff, and analyzing system performance for continuous improvement.


Essential Functions
 Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Acts as the main point of contact for branch and digital teller staff, dispatching technicians, and coordinating Managed Services tickets to troubleshoot and repair ATMs and ITMs.
  • Coordinate the proper installation, servicing, and maintenance of the ATM/ITM fleet; provide technical support and manage vendor relationships.
  • Analyze performance metrics and prepare periodic reports for senior management on the utilization and performance of the ATM/ITM network.
  • Perform balancing for ATMs and ITMs, monitoring and resolving discrepancies or errors.
  • Lead projects for new machine deployments, upgrades, or system changes, including testing and validation of new installations.
  • Manage the Cash-in-Transit (CIT) process and vendor service-level agreements (SLAs).
  • Support internal teams with ATM/ITM-related tasks, such as transaction research and technical troubleshooting.


Other Duties

  • Conducts performance evaluations of vendor services and recommends improvements.
  • Assists with compliance reporting and audit preparation related to ATM/ITM operations.
  • Trains team members on operational procedures and maintenance techniques.
  • Other duties as assigned.


Skills/Abilities

  • Strong organizational and interpersonal skills.
  • Proficiency with Microsoft Office applications, particularly Excel and Word.
  • Basic knowledge of computer systems and ATM/ITM operations.
  • Familiarity with Regulation E compliance requirements.
  • Analytical skills for identifying and resolving service or performance issues.
  • Stay informed on developments in ATM/ITM systems and make recommendations for network expansion or upgrades. 
  •  

Supervisory Responsibility

This position does not have supervisory responsibilities.


Work Environment

This job operates in both office and onsite settings, requiring routine use of standard office equipment and occasional travel to ATM/ITM locations. The opportunity to telework is not available.


Physical Demands

The position requires manual dexterity, lifting lightweight items, and occasional bending or stooping during ATM/ITM servicing tasks.


Travel

Travel is required for servicing ATMs/ITMs within the bank’s footprint and vendor coordination. 

 

Education and Experience

  • Three to five years of experience in a financial institution or related field.
  • Strong problem-solving skills with attention to detail.
  • Associate's degree or demonstrated equivalent experience.
  • Familiarity with ATM/ITM (NCR/Diebold) systems and digital teller operations.


For Applicants located in Alexandria, Virginia (VA): The anticipated salary range for this position is $24.00 - $30.00 an hour. 

The ranges listed for Virginia represent the good-faith compensation the Company reasonably expects to pay for the position at the time of posting. Actual compensation will be determined based on factors including, but not limited to, the candidate's skills, qualifications, experience, education, certifications, internal equity, and business needs. This position may also be eligible for additional compensation, such as bonuses or incentive pay, where applicable.



Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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