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Teller Operations Manager Jobs in Texas (NOW HIRING)

Paychex

Member Service Representative / Teller

Houston, TX · On-site

$15 - $19/hr

... managing safe deposit box operations, and originating consumer loan applications. The MSR ensures ... Teller Operations - Handle deposits, withdrawals, payments, and check cashing. Balance cash drawers ...

Lone Star National Bank

Teller I (SA)

San Antonio, TX · On-site

$13.75 - $17.25/hr

An equivalent amount of experience in sales, marketing or operations may substitute the degree ... Management reserves the right to change this position description at any time according to business ...

Lone Star National Bank

Teller I (SA)

San Antonio, TX · On-site

$13.75 - $17.25/hr

An equivalent amount of experience in sales, marketing or operations may substitute the degree ... Management reserves the right to change this position description at any time according to business ...

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Teller Operations Manager information

What is a teller operations manager?

Teller Operations Managers are professionals in banks or financial institutions responsible for overseeing the daily operations of teller staff. They ensure that all transactions are processed accurately and efficiently, maintain compliance with banking regulations, and provide training and support to tellers. Additionally, they handle customer service issues, manage cash flow, and implement policies to improve the efficiency and security of teller operations. Their role is crucial in maintaining smooth, secure, and customer-friendly banking transactions.

What are the key skills and qualifications needed to thrive as a teller operations manager?

To thrive as a Teller Operations Manager, you need strong knowledge of banking operations, cash handling procedures, and supervisory experience, typically supported by a bachelor’s degree or equivalent work experience. Familiarity with core banking systems, transaction processing software, and compliance regulations is essential. Exceptional leadership, problem-solving, and customer service skills help drive team performance and maintain high client satisfaction. These competencies ensure efficient branch operations, regulatory compliance, and a positive banking experience for customers.

What are some common challenges faced by teller operations managers, and how can they effectively address them?

Teller Operations Managers often encounter challenges such as balancing customer service excellence with strict compliance requirements, managing team performance, and adapting to evolving banking technologies. To address these, successful managers implement regular training, clear communication of expectations, and foster a supportive team environment. They also stay updated on regulatory changes and leverage technology to streamline operations, ensuring both efficiency and accuracy in daily branch activities.

What are the most commonly searched types of Teller Operations jobs in Texas?

The most popular types of Teller Operations jobs in Texas are:

What cities in Texas are hiring for Teller Operations Manager jobs?

Cities in Texas with the most Teller Operations Manager job openings:

Teller Operations Manager jobs near you

TX Teller Operations Supervisor - Tanglewood

MidFirst Bank

Houston, TX • On-site

$19.75 - $26.75/hr

Full-time

Re-posted 14 days ago

MidFirst Bank rating

8.0

Company rating: 8.0 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

72nd of 173 rated banks

Job description

The Teller Operations Supervisor is responsible for providing leadership to the Tellers in the banking center by modeling the highest level of customer service while processing transactions and offering products and services to potential and existing customers.
Duties will include, but are not limited to, the following:
  • Coach Tellers to effectively identify opportunities with the customers they service
  • Manage Teller work schedules, monitors overtime and assigns tasks as needed throughout the day
  • Train new Tellers to ensure procedures are understood and executed properly to adhere to internal controls
  • Perform monthly surprise cash audits as well as month-end audit procedures
  • Greet customers and facilitate a welcoming and customer-focused environment
  • Build and maintain relationships with customers to help identify financial products and services that meet their needs
  • Process routine customer transactions as well as assist Tellers with more complex transactions
  • Respond to customer inquiries and concerns to create positive solutions/outcomes

This list includes the current primary responsibilities of this position. It is not intended to be all-inclusive and is subject to change, as needed, for the purpose of operational efficiency.
MidFirst Banking Center Hours of Operation:
  • Standard Hours: Monday - Friday from 9:00 a.m. - 6:00 p.m. and Saturday from 9:00 a.m. to 1:00 p.m.
  • Shift differential is available for certain hours - $5/hr for Monday through Friday from 5:00 p.m. - 6:00 p.m., Saturday's from 12:00 p.m. - 1:00 p.m.
  • Candidates must be available to work weekend hours.

Required Skills:
  • A minimum of two years external banking experience in a teller role during the previous two years, or a minimum of three years external banking experience
  • Demonstrated leadership experience
  • Experience must include teller servicing and/or operational responsibilities
  • Proven knowledge of banking products and services as well as standard banking procedures and regulations
  • Must have a current Notary or be willing to become one (pursue application, bond and notary seal) at the Bank's expense
  • Excellent customer service skills, including oral and written communication
  • Ability to work effectively as a team member and with customers
  • Careful attention to detail and strong organizational skills
  • Ability to establish credibility quickly with customers; demonstrate confident in dealing with his/ her peers
  • Strong work ethic and high integrity
  • Strong computer skills and proficiency with all Microsoft Office applications

This position is required to participate in both informal and formal training (paid) and must successfully pass our Teller Certification test to be allowed to operate a Teller drawer. Formal training consists of one full week of training/testing which is conducted within your first 3 weeks of employment and is scheduled Monday through Friday from 8:00 a.m. - 5:00 p.m.
Physical Requirements:
This position requires long periods of standing or sitting as well as typing and repetitive motion. Candidates must possess the ability to lift and carry cash drawers, coin bags, and boxes sometimes weighing as much as 25 pounds.
Preferred Skills:
  • Successful sales record in a retail banking environment; with knowledge of bank services and products.
  • Bilingual (fluent verbal and written Spanish) skills

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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