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Teller Operations Manager Jobs in Rhode Island (NOW HIRING)

Berkshire Bank

Teller Supervisor

Cranston, RI · On-site

$20.50 - $32.12/hr

Teller Line Supervision & Operations * Assist in building and managing a sales culture to achieve branch goals and bank-wide initiatives. * Maintain cash drawer and vault responsibilities; ensure ...

Berkshire Bank

Teller Supervisor

Newport, RI · On-site

$20.50 - $32.12/hr

Teller Line Supervision & Operations * Assist in building and managing a sales culture to achieve branch goals and bank-wide initiatives. * Maintain cash drawer and vault responsibilities; ensure ...

Berkshire Bank

Teller

Lincoln, RI · On-site

$20 - $24.91/hr

Branch Manager Status: Non-Exempt Grade: 4 Salary Range: $20.00 - $24.91 Actual compensation within ... Transaction Processing & Operations • Process financial transactions, including deposits ...

Berkshire Bank

Teller

Providence, RI · On-site

$20 - $24.91/hr

Branch Manager Status: Non-Exempt Grade: 4 Salary Range: $20.00 - $24.91 Actual compensation within ... Transaction Processing & Operations • Process financial transactions, including deposits ...

Berkshire Bank

Teller

Providence, RI · On-site

$20 - $24.91/hr

Branch Manager Status: Non-Exempt Grade: 4 Salary Range: $20.00 - $24.91 Actual compensation within ... Transaction Processing & Operations • Process financial transactions, including deposits ...

Berkshire Bank

Teller

Cranston, RI · On-site

$20 - $24.91/hr

Branch Manager Status: Non-Exempt Grade: 4 Salary Range: $20.00 - $24.91 Actual compensation within ... Transaction Processing & Operations • Process financial transactions, including deposits ...

Berkshire Bank

Teller

Newport, RI · On-site

$20 - $24.91/hr

Branch Manager Status: Non-Exempt Grade: 4 Salary Range: $20.00 - $24.91 Actual compensation within ... Transaction Processing & Operations * Process financial transactions, including deposits ...

Berkshire Bank

Teller

Cranston, RI · On-site

$20 - $24.91/hr

Branch Manager Status: Non-Exempt Grade: 4 Salary Range: $20.00 - $24.91 Actual compensation within ... Transaction Processing & Operations • Process financial transactions, including deposits ...

Berkshire Bank

$20 - $24.91/hr

Branch Manager Status: Non-Exempt Grade: 4 Salary Range: $20.00 - $24.91 Actual compensation within ... Transaction Processing & Operations • Process financial transactions, including deposits ...

Berkshire Bank

PT Teller

Wakefield, RI · On-site

$20 - $24.91/hr

Branch Manager Status: Non-Exempt Grade: 4 Salary Range: $20.00 - $24.91 Actual compensation within ... Transaction Processing & Operations • Process financial transactions, including deposits ...

Berkshire Bank

PT Teller

Cranston, RI · On-site

$20 - $24.91/hr

Branch Manager Status: Non-Exempt Grade: 4 Salary Range: $20.00 - $24.91 Salary range updated 2/26 ... Transaction Processing & Operations • Process financial transactions, including deposits ...

Berkshire Bank

PT Teller

Newport, RI · On-site

$20 - $24.91/hr

Branch Manager Status: Non-Exempt Grade: 4 Salary Range: $20.00 - $24.91 Actual compensation within ... Transaction Processing & Operations • Process financial transactions, including deposits ...

Santander

Full Time Teller, Cranston, RI

Cranston, RI · On-site

$30K - $47K/yr

Adhere to all bank policies and procedures, including compliance and risk management protocols to ... other operational tasks. * Maintain a clean and organized work area, to create a welcoming ...

Santander

Full Time Teller, Cranston, RI

Cranston, RI · On-site

$30K - $47K/yr

Adhere to all bank policies and procedures, including compliance and risk management protocols to ... other operational tasks. * Maintain a clean and organized work area, to create a welcoming ...

Santander

Part Time Teller, Barrington, RI

Barrington, RI · On-site

$30K - $47K/yr

Adhere to all bank policies and procedures, including compliance and risk management protocols to ... other operational tasks. * Maintain a clean and organized work area, to create a welcoming ...

Brinks

Cash Processor

Smithfield, RI · On-site

Our network of operations in 52 countries serves customers in more than 100 countries. We believe ... Balance all individual teller sells * Validate bulk pull and fill each order by packing slip.

Brinks

Cash Processor

Smithfield, RI

Our network of operations in 52 countries serves customers in more than 100 countries. We believe ... Balance all individual teller sells * Validate bulk pull and fill each order by packing slip.

Brink's Incorporated

Cash Processor

Smithfield, RI · On-site

Our network of operations in 52 countries serves customers in more than 100 countries. We believe ... Balance all individual teller sells * Validate bulk pull and fill each order by packing slip.

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Teller Operations Manager information

What is a teller operations manager?

Teller Operations Managers are professionals in banks or financial institutions responsible for overseeing the daily operations of teller staff. They ensure that all transactions are processed accurately and efficiently, maintain compliance with banking regulations, and provide training and support to tellers. Additionally, they handle customer service issues, manage cash flow, and implement policies to improve the efficiency and security of teller operations. Their role is crucial in maintaining smooth, secure, and customer-friendly banking transactions.

What are the key skills and qualifications needed to thrive as a teller operations manager?

To thrive as a Teller Operations Manager, you need strong knowledge of banking operations, cash handling procedures, and supervisory experience, typically supported by a bachelor’s degree or equivalent work experience. Familiarity with core banking systems, transaction processing software, and compliance regulations is essential. Exceptional leadership, problem-solving, and customer service skills help drive team performance and maintain high client satisfaction. These competencies ensure efficient branch operations, regulatory compliance, and a positive banking experience for customers.

What are some common challenges faced by teller operations managers, and how can they effectively address them?

Teller Operations Managers often encounter challenges such as balancing customer service excellence with strict compliance requirements, managing team performance, and adapting to evolving banking technologies. To address these, successful managers implement regular training, clear communication of expectations, and foster a supportive team environment. They also stay updated on regulatory changes and leverage technology to streamline operations, ensuring both efficiency and accuracy in daily branch activities.

What cities in Rhode Island are hiring for Teller Operations Manager jobs?

Cities in Rhode Island with the most Teller Operations Manager job openings:

Teller Operations Manager jobs near you

Teller Supervisor

Cranston, RI • On-site

Berkshire Bank

6.7

Company rating: 6.7 out of 10

Based on 17 frontline employees who took The Breakroom Quiz

138th of 173 rated banks

People enjoy working here

Recommended by parents

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Learn more about Berkshire Bankexternal

$20.50 - $32.12/hr

Full-time

Posted 17 days ago

Job description

Division: Retail Banking
Department: Various - Branch Network
Reports to: Branch Manager
Status: Non-Exempt
Grade: 7
Salary Range: $20.50 - $32.12
Actual compensation within the pay range will be determined based on factors including, but not limited to, skills, prior relevant experience, and specific work location.
Location: Cranston, RI
Purpose/Objective:
The Teller Supervisor serves as a key member of the branch leadership team to drive branch growth by supervising the teller line, directing daily operations, and developing team members to deepen relationships and ensure exceptional customer experience. Provide operational expertise, ensure compliance with all bank policies, procedures, and regulatory requirements. Mentor and coach to colleagues in areas of performance, product knowledge, and customer experience process.
Key Accountabilities:
Teller Line Supervision & Operations
  • Assist in building and managing a sales culture to achieve branch goals and bank-wide initiatives.
  • Maintain cash drawer and vault responsibilities; ensure proper balancing and timely delivery of work to appropriate departments.
  • Oversee daily procedures, including audit processes, compliance, and record-keeping for teller line and ATM operations.
  • Resolve complex transactions, errors, and client requests; assist with problem resolution for employees and customers.
  • Participate in hiring and performance management in collaboration with branch management.

Customer Relationship Management
  • Provide an outstanding customer experience at all points of contact.
  • Engage customers and prospects, build rapport, and proactively develop new relationships while retaining and expanding existing ones.
  • Advise customers on product selection, identify financial needs, and deliver tailored solutions including deposit, lending, and business partner referrals.
  • Educate and assist customers with digital banking services and recommend convenient banking options.
  • Handle complex customer issues, explain bank policies and procedures, and resolve service concerns.
  • Participate in outbound calling campaigns, branch initiatives and community involvement to develop new business.

Branch Operations & Compliance
  • Assist in managing daily branch operations, including opening/closing, security, audit, and compliance procedures.
  • Ensure compliance with all banking regulations, policies and procedures, including BSA/AML.
  • Oversee branch audit processes and review various branch reports.
  • Train staff on regulatory changes, risk management, and best practices.
  • Follow all bank policies and procedures, including security of bank assets and confidentiality of customer information with adherence to Customer Information Practices.
  • Act as a deterrent to robbery and fraud by adhering to procedures.

Education:
  • High school diploma or equivalent required; banking courses preferred.
  • One to two years of senior teller or teller supervisor experience preferred.

Experience:
  • Proven results in a goal-oriented sales or customer service environment.
  • Supervisory experience with demonstrated ability to provide direction and support.
  • Strong communication, interpersonal, and organizational skills.
  • Basic computer skills; familiarity with Microsoft Office (Word, Excel, Outlook).
  • Ability to analyze situations, solve complex issues, and prioritize workflow.
  • Ability to work flexible hours, including Saturdays and occasional travel to branch locations.
  • Commitment to upholding ethical standards and compliance with all banking laws and regulations.
  • Cash handling experience preferred.
  • Notary or other licensing as required.

Skills & Knowledge:
  • Superior customer service and relationship building skills.
  • Strong communication and interpersonal skills.
  • Ability to work in a flexible, cross-trained environment.
  • Strong coaching and mentoring skills required.
  • Ability to prioritize workflow, multi-task, and meet deadlines.
  • Enthusiastic, goal-oriented, and customer-focused.
  • Ability to analyze situations and solve complex issues.

Behavioral Expectations:
  • Demonstrate teamwork, adaptability, accountability, and leadership, in alignment with Beacon Bank's core values. The Core Four are the guiding principles that illustrate what we stand for at Beacon Bank and how we serve our clients, colleagues and communities.

Beacon Bank is an Equal Opportunity Employer - all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. If you would like to contact us regarding the accessibility of our website, need assistance completing the application process, or would like to request alternative methods of applying, please contact us at hr@berkshirebank.com.

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