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Teller Operations Manager Jobs in Michigan (NOW HIRING)

Loomis

Operations Manager

Grand Rapids, MI · On-site

$72K - $78K/yr

... tellers. Our work can be challenging, but the thousands who have stayed with our company for ... vault, and terminal operations through respective managers/supervisors. • Oversight and ...

Nicolet National Bank

Universal Banker I (Teller)

Ishpeming, MI · On-site

$18.25 - $22.75/hr

Teller Operations amp; Cash Management: * Accurately process deposits, withdrawals, loan payments, transfers, cashier's checks, and other transactions. * Maintain proper cash handling, dual‑control ...

Nicolet National Bank

Universal Banker I (Teller)

Marquette, MI · On-site

$17.50 - $21.75/hr

Teller Operations amp; Cash Management: * Accurately process deposits, withdrawals, loan payments, transfers, cashier's checks, and other transactions. * Maintain proper cash handling, dual‑control ...

Isabella Bank

Big Rapids West Teller Supervisor

Big Rapids, MI · On-site

$18.50 - $25.25/hr

Managing the operations of the Teller line and ensuring adherence to all operations, security, risk and regulatory policies and procedures. * Pursues personal development of skills and knowledge ...

Isabella Bank

Big Rapids West Teller Supervisor

Big Rapids, MI · On-site

$18.50 - $25.25/hr

Managing the operations of the Teller line and ensuring adherence to all operations, security, risk and regulatory policies and procedures. * Pursues personal development of skills and knowledge ...

Arbor Financial Credit Union

Teller

Kalamazoo, MI · On-site

$16 - $17.25/hr

... members manage their finances with care, accuracy, and professionalism. This role offers the ... Support branch operations with clerical tasks Is This You? * High School Diploma or equivalent ...

Arbor Financial Credit Union

Teller

Kalamazoo, MI · On-site

$16 - $17.25/hr

... members manage their finances with care, accuracy, and professionalism. This role offers the ... Support branch operations with clerical tasks Is This You? * High School Diploma or equivalent ...

Arbor Financial Credit Union

Teller

Kalamazoo, MI · On-site

$16 - $17.25/hr

... members manage their finances with care, accuracy, and professionalism. This role offers the ... Support branch operations with clerical tasks Is This You? * High School Diploma or equivalent ...

Arbor Financial Credit Union

Teller

Kalamazoo, MI · On-site

$16 - $17.25/hr

... members manage their finances with care, accuracy, and professionalism. This role offers the ... Support branch operations with clerical tasks Is This You? * High School Diploma or equivalent ...

Arbor Financial Credit Union

Teller

Kalamazoo, MI · On-site

$16 - $17.25/hr

... members manage their finances with care, accuracy, and professionalism. This role offers the ... Support branch operations with clerical tasks Is This You? * High School Diploma or equivalent ...

Arbor Financial Credit Union

Teller

Kalamazoo, MI · On-site

$16 - $17.25/hr

... members manage their finances with care, accuracy, and professionalism. This role offers the ... Support branch operations with clerical tasks Is This You? * High School Diploma or equivalent ...

KeyBank

Lead Teller - R-37969

Chelsea, MI · On-site

$18.75 - $25/hr

Manages day-to-day duties for the branch teller line, including scheduling of tellers, observing, and providing coaching to tellers to enhance effectiveness, and overseeing branch operational ...

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Teller Operations Manager information

What is a teller operations manager?

Teller Operations Managers are professionals in banks or financial institutions responsible for overseeing the daily operations of teller staff. They ensure that all transactions are processed accurately and efficiently, maintain compliance with banking regulations, and provide training and support to tellers. Additionally, they handle customer service issues, manage cash flow, and implement policies to improve the efficiency and security of teller operations. Their role is crucial in maintaining smooth, secure, and customer-friendly banking transactions.

What are the key skills and qualifications needed to thrive as a teller operations manager?

To thrive as a Teller Operations Manager, you need strong knowledge of banking operations, cash handling procedures, and supervisory experience, typically supported by a bachelor’s degree or equivalent work experience. Familiarity with core banking systems, transaction processing software, and compliance regulations is essential. Exceptional leadership, problem-solving, and customer service skills help drive team performance and maintain high client satisfaction. These competencies ensure efficient branch operations, regulatory compliance, and a positive banking experience for customers.

What are some common challenges faced by teller operations managers, and how can they effectively address them?

Teller Operations Managers often encounter challenges such as balancing customer service excellence with strict compliance requirements, managing team performance, and adapting to evolving banking technologies. To address these, successful managers implement regular training, clear communication of expectations, and foster a supportive team environment. They also stay updated on regulatory changes and leverage technology to streamline operations, ensuring both efficiency and accuracy in daily branch activities.
Teller Operations Manager jobs near you

Teller Services Coordinator - Grand Rapids, MI

Wintrust

Grand Rapids, MI • On-site

$22 - $24/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 8 days ago

Wintrust rating

8.0

Company rating: 8.0 out of 10

Based on 20 frontline employees who took The Breakroom Quiz

72nd of 173 rated banks

Job description

Wintrust provides community and commercial banking, specialty finance and wealth management services through its 16 bank charters and nine non-bank businesses. Wintrust delivers the sophisticated solutions of a large bank while staying true to the relationship-focused, personalized service of our community banking roots. We serve clients in all 50 states with more than 200 branch banking locations in Illinois, southwestern Florida, northwestern Indiana, west Michigan and southern Wisconsin and commercial banking offices in Chicago, Denver, Milwaukee, Grand Rapids, Mich., and in key branch banking locations throughout Illinois. Our people are the heart of our business and we are proud to rank consistently as a top place to work. Wintrust is a $66 billion financial institution based in Rosemont, Illinois, and listed on the NASDAQ Global Select Market under the symbol "WTFC."
Macatawa Bank, now part of the Wintrust Financial Corporation, is looking for top talent to join our team as a Teller Services Coordinator!
Why join us?
  • An award-winning culture! We are rated a Top Workplace by the Chicago Tribune (past 12 years) and Employee Recommended award by the Globe & Mail (past 6 years)
  • Competitive pay and annual discretionary bonus eligible
  • Comprehensive benefit package including medical, dental, vision, life, a 401k plan with a generous company match and tuition reimbursement to name a few
  • Family-friendly work hours
  • With 200+ community bank locations, we offer opportunities to grow and develop in your career
  • Promote from within culture

What you'll do:
The Teller Services Coordinator is responsible for the supervision of all branch functions associated with processing customer transactions and maintaining operational soundness. The role requires strong leadership, organizational, and communication skills as well as the ability to indirectly motivate staff and effectively organize / delegate operational duties among staff members. Responsibilities include:
  • Efficiently run all operational procedures and practices within the branch, including dual control adherence
  • Keep the branch team informed of policy and procedure changes pertaining to teller operations; may require partnering with Branch Operations Support
  • Take a proactive approach to solving operational issues
  • Ensure security procedures are established and being followed for the safety of employees and customers
  • Lead by example by operating a teller drawer to serve customers in lobby or drive
  • Ensure team members comply with all bank and regulatory policies and procedures to maintain security and mitigate preventable losses
  • Promote and foster exceptional service throughout team to ensure best in class customer service is being provided
  • Resolve customer concerns, as necessary, which may include online banking, debit card, statement maintenance, etc.
  • Recognize potential cross-sell opportunities and refer customers to appropriate bank personnel
  • Participate in community events, as needed

Qualifications:
  • Previous teller experience required
  • Excellent customer service and problem-solving skills
  • Exceptional verbal and written communication skills
  • High school diploma or GED required, college degree preferred
  • Travel between branches may be necessary
  • Ability to lift up to 50 lbs and stand for long periods of time

Benefits:
Medical Insurance • Dental • Vision • Life insurance • Accidental death and dismemberment • Short-term and long-term Disability Insurance • Parental Leave • Employee Assistance Program (EAP) • Traditional and Roth 401(k) with company match • Flexible Spending Account (FSA) • Employee Stock Purchase Plan at 5% discount • Critical Illness Insurance • Accident Insurance • Transportation and Commuting Benefits • Banking Benefits • Pet Insurance
Compensation:
The estimated hourly rate for this role is $22.00 - $24.00, along with eligibility to earn an annual bonus. Actual pay rate may vary based on several factors, such as a candidate's qualifications, skills, and experience.
#LI-ONSITE
From our first day in business, Wintrust has been proud to serve a variety of unique communities and people from all walks of life. To build a company that reflects the communities we serve, we believe that fostering a unique and inclusive workplace where everyone feels valued and empowered to succeed will support our ongoing success. Wintrust Financial Corporation, including community banking and financial services subsidiaries, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories.

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