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Teller Operations Manager Jobs in Massachusetts (NOW HIRING)

Needham Bank

Teller Supervisor

Amesbury, MA · On-site

$23.25 - $31.50/hr

Manages teller team ensuring that appropriate Bank policy and procedures are followed in all aspects of teller operations, security, and compliance. * Ensures efficient daily operation of the branch.

Needham Bank

Teller Supervisor

Amesbury, MA · On-site

$22.57 - $29.35/hr

Manages teller team ensuring that appropriate Bank policy and procedures are followed in all aspects of teller operations, security, and compliance. * Ensures efficient daily operation of the branch.

unibank

Senior Teller

Blackstone, MA · On-site

$21 - $25/hr

You will be responsible to overseeing onsite operational compliance, internal controls and security ... Escalate to management as needed. * Balance the branch ensuring that all tellers are in proof and ...

Berkshire Bank

Teller Supervisor

Boston, MA · On-site

$20.50 - $32.12/hr

Teller Line Supervision & Operations * Assist in building and managing a sales culture to achieve branch goals and bank-wide initiatives. * Maintain cash drawer and vault responsibilities; ensure ...

KeyBank

Lead Teller

West Springfield, MA · On-site

$20.50 - $25.75/hr

Manages day-to-day duties for the branch teller line, including scheduling of tellers, observing, and providing coaching to tellers to enhance effectiveness, and overseeing branch operational ...

Keybank

Lead Teller

West Springfield, MA

$18.75 - $25/hr

Manages day-to-day duties for the branch teller line, including scheduling of tellers, observing, and providing coaching to tellers to enhance effectiveness, and overseeing branch operational ...

Needham Bank

Teller

Wellesley, MA · On-site

$20 - $21.85/hr

Increase the Bank's market share by maximizing sales opportunities through relationship management ... Responsible for operational compliance and adherence to bank policies and procedures * Gain full ...

Westfield Bank

Head Teller I (FT) - Burnett Road

Chicopee, MA · On-site

$16 - $20/hr

Helping to ensure operational excellence. * Provides backup coverage to the management team. * Responsible for maintaining security and supply of cash vault. * Performs Teller administrative duties ...

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Teller Operations Manager information

What is a teller operations manager?

Teller Operations Managers are professionals in banks or financial institutions responsible for overseeing the daily operations of teller staff. They ensure that all transactions are processed accurately and efficiently, maintain compliance with banking regulations, and provide training and support to tellers. Additionally, they handle customer service issues, manage cash flow, and implement policies to improve the efficiency and security of teller operations. Their role is crucial in maintaining smooth, secure, and customer-friendly banking transactions.

What are the key skills and qualifications needed to thrive as a teller operations manager?

To thrive as a Teller Operations Manager, you need strong knowledge of banking operations, cash handling procedures, and supervisory experience, typically supported by a bachelor’s degree or equivalent work experience. Familiarity with core banking systems, transaction processing software, and compliance regulations is essential. Exceptional leadership, problem-solving, and customer service skills help drive team performance and maintain high client satisfaction. These competencies ensure efficient branch operations, regulatory compliance, and a positive banking experience for customers.

What are some common challenges faced by teller operations managers, and how can they effectively address them?

Teller Operations Managers often encounter challenges such as balancing customer service excellence with strict compliance requirements, managing team performance, and adapting to evolving banking technologies. To address these, successful managers implement regular training, clear communication of expectations, and foster a supportive team environment. They also stay updated on regulatory changes and leverage technology to streamline operations, ensuring both efficiency and accuracy in daily branch activities.

What cities in Massachusetts are hiring for Teller Operations Manager jobs?

Cities in Massachusetts with the most Teller Operations Manager job openings:

Teller Operations Manager jobs near you

Teller Supervisor

Amesbury, MA • On-site

Needham Bank
Commercial Banking • 201 - 500 employees
Learn more about Needham Bankexternal

$23.25 - $31.50/hr

Full-time

Posted 16 days ago

Job description

Job Summary: Promote and ensure first class customer service through consistent and effective coaching and development of teller staff. Maintain an environment that fosters teller's teamwork and supports an individual's professional development. Ensure branch safety and soundness through adherence to audit, regulatory and procedural guidelines. Perform compliance, procedural and control audits in the retail teller area. Responsible for Bank Secrecy Act training and compliance at the teller level.

Qualifications:

To perform this job successfully, the individual must be able and willing to perform all essential duties satisfactorily. This document is not intended to be an exhaustive list of all essential duties required. Reasonable accommodations, as determined by management on a case-by-case basis, may be made to enable individuals with disabilities to perform essential duties.

ESSENTIAL DUTIES & RESPONSIBILITIES

  • Manages teller team ensuring that appropriate Bank policy and procedures are followed in all aspects of teller operations, security, and compliance.
    • Ensures efficient daily operation of the branch.
    • Performs additional responsibilities as directed by Bank Management.
    • Monitors branch activities for compliance with BSA and AML, reporting appropriate items to BSA Officer.
    • Oversees daily distribution of daily tasks when applicable.
    • Ensures that the tellers are performing their duties in accordance with policy.
    • Serves as resource to customer service representatives and teller teams.
    • Perform additional duties as requested, needed or assigned

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