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Televox Jobs (NOW HIRING)

COMMUNITY SUPPORT SERVICES INC

Receptionist

Akron, OH · On-site

$15 - $18/hr

Update the Televox file for appointment reminders daily. * Retrieve overnight messages and route these to appropriate staff or return calls as necessary. * Maintain adequate supplies for the ...

COMMUNITY SUPPORT SERVICES INC

Receptionist

Akron, OH

$15 - $18/hr

Update the Televox file for appointment reminders daily. * Retrieve overnight messages and route these to appropriate staff or return calls as necessary. * Maintain adequate supplies for the ...

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Televox information

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$12

$46

$105

How much do televox jobs pay per hour?

As of Jun 27, 2026, the average hourly pay for televox in the United States is $46.53, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $105.77 per hour, depending on experience, location, and employer.

How does a Televox Specialist typically collaborate with healthcare providers and patients on a daily basis?

A Televox Specialist works closely with healthcare providers by managing automated communication systems that deliver appointment reminders, follow-ups, and other important notifications to patients. Daily responsibilities may include configuring message templates, monitoring system performance, and resolving any issues related to message delivery. The role often requires direct communication with clinical staff to ensure messages are accurate and timely, and occasionally interacting with patients to address concerns or confirm receipt. Collaboration and attention to detail are essential, as the specialist helps maintain effective patient engagement and supports the overall workflow of the healthcare team.

What are the key skills and qualifications needed to thrive as a Televox Specialist, and why are they important?

To excel as a Televox Specialist, you need experience in customer communications, familiarity with automated messaging systems, and a background in call center or healthcare communication support. Proficiency with Televox software, CRM tools, and possibly HIPAA certification is typically required. Strong organizational skills, attention to detail, and effective verbal and written communication help build rapport and ensure message accuracy. These capabilities are critical to ensure timely, compliant, and effective communication between organizations and their clients or patients.

What is the difference between Televox vs Customer Service Representative?

AspectTelevoxCustomer Service Representative
Required CredentialsTypically high school diploma; some roles may require technical certificationsHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentHealthcare, insurance, or service industries; office or remote settingsRetail, call centers, corporate offices; primarily office or call center environments
Industry UsageUsed by healthcare providers for patient communication, insurance companies, and service providersCommon across retail, telecom, finance, and service sectors

While Televox focuses on automated communication solutions within healthcare and service industries, Customer Service Representatives handle direct customer interactions across various sectors. Both roles require strong communication skills, but Televox emphasizes technical and communication system management, whereas Customer Service Representatives focus on personal customer support.

What is a Televox and what do they do?

Televox typically refers to a role or a system involved in automated communication services, especially within healthcare and customer service industries. A Televox professional manages and operates automated messaging platforms that handle appointment reminders, notifications, and patient engagement through phone calls, texts, or emails. Their main tasks include setting up communication schedules, ensuring message accuracy, and troubleshooting issues with automated systems. The goal is to improve communication efficiency, reduce no-shows, and enhance client or patient satisfaction.
More about Televox jobs
What job categories do people searching Televox jobs look for? The top searched job categories for Televox jobs are:
Televox jobs near you
Receptionist

Receptionist

COMMUNITY SUPPORT SERVICES INC

Akron, OH • On-site

$15 - $18/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 22 days ago

Job description

The Opportunity: We are seeking to hire a Receptionist to join our Health Center Administration. This individual will work in our main lobby, serving as the first person to greet clients, visitors, and family members. The Receptionist is responsible for checking these individuals in and notifying staff of their arrival. Our Receptionists are often the first people who agency visitors see - they reflect our mission of hope and recovery in their interactions with clients and visitors.
What You'll Do:
  • Maintain the registration process, including registering individuals when they arrive, notifying appropriate staff of the individual's arrival, and monitoring the flow of traffic.
  • Operate a 21-line switchboard; receiving, screening, and routing telephone calls to appropriate staff.
  • Schedule psychiatric appointments for clients and staff in online database (Credible), and notify appropriate staff about appointments.
  • Generate the Appointment Checklists for the following day's psychiatric appointments.
  • Update the Televox file for appointment reminders daily.
  • Retrieve overnight messages and route these to appropriate staff or return calls as necessary.
  • Maintain adequate supplies for the department, ordering additional supplies as needed.
  • Maintain Aldi vouchers, client checks, and bus tickets.
  • This position is full-time (40 hours a week) working normal business hours.

What We're Looking For:
  • High school diploma/GED required.
  • A minimum of three years clerical support experience, showing skills in data entry, alphabetical sorting, and more.
  • Basic switchboard/receptionist experience and scheduling experience preferred.
  • Strong customer service skills.
  • Excellent organizational, attention to detail and communication skills.
  • Ability to work in a team environment.
  • Commitment to confidentiality, following rules of HIPAA.
  • Proficiency in Microsoft Outlook.
  • Skill in managing time and meeting deadlines.
  • Ability to work non-judgmentally with individuals whose behavior and belief systems are incongruent with that of society and/or your personal beliefs.

About Us: For over 35 years, Community Support Services has been making a difference in the lives of countless individuals with severe and persistent mental illnesses. Our nearly 300 employees are real-life champions committed to quality treatment, collaborative care, and effective outcomes. Located in downtown Akron, Ohio, we serve as a leader in behavioral health care for the entire Summit County area.
What We Offer:
  • Working within in a mission-driven, highly engaged environment
  • A supportive, professional workplace with excellent resources
  • Engaging, autonomous atmosphere
  • Professional Development Assistance and Education Assistance Program
  • Program-Site Eligibility for the Public Student Loan Forgiveness Program
  • 401(k) with 5% employer contribution
  • 10 paid holidays and 15+ days of PTO annually
  • Health, Dental, and Vision insurance
  • Subsidized membership to local YMCA branches
  • Life insurance and short- and long-term disability

Company's website: www.cssbh.org
Company's Facebook page: https://www.facebook.com/103601489691547/
Community Support Services is an equal opportunity employer utilizing affirmative action for veterans and candidates with disabilities.

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