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Televox information

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$12

$46

$105

How much do televox jobs pay per hour?

As of Jul 21, 2026, the average hourly pay for televox in the United States is $46.53, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $105.77 per hour, depending on experience, location, and employer.

How does a Televox Specialist typically collaborate with healthcare providers and patients on a daily basis?

A Televox Specialist works closely with healthcare providers by managing automated communication systems that deliver appointment reminders, follow-ups, and other important notifications to patients. Daily responsibilities may include configuring message templates, monitoring system performance, and resolving any issues related to message delivery. The role often requires direct communication with clinical staff to ensure messages are accurate and timely, and occasionally interacting with patients to address concerns or confirm receipt. Collaboration and attention to detail are essential, as the specialist helps maintain effective patient engagement and supports the overall workflow of the healthcare team.

What are the key skills and qualifications needed to thrive as a Televox Specialist, and why are they important?

To excel as a Televox Specialist, you need experience in customer communications, familiarity with automated messaging systems, and a background in call center or healthcare communication support. Proficiency with Televox software, CRM tools, and possibly HIPAA certification is typically required. Strong organizational skills, attention to detail, and effective verbal and written communication help build rapport and ensure message accuracy. These capabilities are critical to ensure timely, compliant, and effective communication between organizations and their clients or patients.

What is the difference between Televox vs Customer Service Representative?

AspectTelevoxCustomer Service Representative
Required CredentialsTypically high school diploma; some roles may require technical certificationsHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentHealthcare, insurance, or service industries; office or remote settingsRetail, call centers, corporate offices; primarily office or call center environments
Industry UsageUsed by healthcare providers for patient communication, insurance companies, and service providersCommon across retail, telecom, finance, and service sectors

While Televox focuses on automated communication solutions within healthcare and service industries, Customer Service Representatives handle direct customer interactions across various sectors. Both roles require strong communication skills, but Televox emphasizes technical and communication system management, whereas Customer Service Representatives focus on personal customer support.

What is a Televox and what do they do?

Televox typically refers to a role or a system involved in automated communication services, especially within healthcare and customer service industries. A Televox professional manages and operates automated messaging platforms that handle appointment reminders, notifications, and patient engagement through phone calls, texts, or emails. Their main tasks include setting up communication schedules, ensuring message accuracy, and troubleshooting issues with automated systems. The goal is to improve communication efficiency, reduce no-shows, and enhance client or patient satisfaction.
What job categories do people searching Televox jobs look for? The top searched job categories for Televox jobs are:
Televox jobs near you
Infographic showing various Televox job openings in the United States as of July 2026, with employment types broken down into 87% Full Time, and 13% Part Time. Highlights an 74% In-person, 13% Hybrid, and 13% Remote job distribution, with an average salary of $96,783 per year, or $46.5 per hour.
Care Access Associate

Care Access Associate

Long's Human Resource Services

Fairhope, AL • Remote

$14/hr

Full-time

Re-posted 27 days ago

Job description

USA Health Care Access Associate
Fairhope, Alabama
Clerical
8:00am-5:00pm
Monday-Friday
Temp to perm

$14.00/hour during temporary period; increases to $15.00/hour upon permanent hire
Job Description

  • Serve as the primary entry point for patients, visitors, and families entering USA Health clinics.
  • Demonstrate service excellence in all interactions and support the Care Access Department.
  • Perform day-to-day clinic workflow functions, including:
    • Patient registration, check-in, and discharge activities.
    • Scheduling appointments and coordinating ancillary/follow-up appointments.
    • Providing initial patient-facing triage.
    • Verifying and updating registration information.
    • Scanning health record documents.
    • Collecting time-of-service payments.
  • Employ excellent customer service skills to ensure smooth patient flow.
  • Review clinic schedules daily and follow proper check-in and discharge protocols.
  • Obtain patient demographic and insurance information in line with registration standards.
  • Provide general patient services by:
    • Responding to needs and concerns appropriately.
    • Investigating complaints and collaborating with the office manager for solutions.
    • Collecting co-payments, prior balances, and other necessary payments.
  • Run end-of-batch processes and support additional Care Access responsibilities (e.g., pre-service functions).
  • Manage EligibilityPlus work list, TeleVox reports, and cancellation/wait list callbacks.
  • Schedule follow-up appointments consistent with patient needs and clinic guidelines.
  • Provide discharge paperwork and instructions as needed.
  • Maintain accurate system records for canceled/rescheduled appointments.
  • Answer general telephone inquiries professionally and courteously, directing calls as appropriate.
  • Communicate information on USA Health programs, insurance, parking, and directions to patients, agencies, and the community.
  • Assist in orienting and training new Care Access Associates.
  • Stay current with clinic communications by reviewing email daily.
  • Maintain a safe and welcoming physical environment; notify leadership of supply or form shortages.
  • Sort and distribute faxes and mail daily.
  • Ensure office equipment functions properly and report malfunctions as needed.
  • Use online resources according to clinic practice and USA Health guidelines.
  • Maintain regular and prompt attendance; work defined schedule and overtime as required.
  • Perform related duties as assigned.

Qualifications

  • Based in Baldwin County strongly preferred
  • High school diploma or equivalent.
  • Minimum of one year of clerical experience in an access center, customer service, or healthcare setting.
  • Experience with Electronic Medical Records (preferred).
  • Higher level of education (as approved and accepted by the University of South Alabama) may substitute for required experience.

Equal Employment Opportunity/Affirmative Action Employer
USA Health is an EO/AA employer and does not discriminate on the basis of race, color, national origin, sex, pregnancy, sexual orientation, gender identity, gender expression, religion, age, genetic information, disability, protected veteran status or any other applicable legally-protected basis.

Company Description

About Long's Human Resource Services
At Long’s, our people are our greatest asset. We’ve been serving Mobile and Baldwin Counties – and the entire Gulf Coast area – since 1948. With this experience, we bring unparalleled knowledge of the area markets, and this knowledge translates to the best possible job fit for companies and employees.