Deliver EFAP services and other clinical services as assigned, including confidential counselling, case management, direct clinical services and assessments * Provide quick, effective telephonic ...
Deliver EFAP services and other clinical services as assigned, including confidential counselling, case management, direct clinical services and assessments * Provide quick, effective telephonic ...
Deliver EFAP services and other clinical services as assigned, including confidential counselling, case management, direct clinical services and assessments * Provide quick, effective telephonic ...
Deliver EFAP services and other clinical services as assigned, including confidential counselling, case management, direct clinical services and assessments * Provide quick, effective telephonic ...
Telephonic Case Manager information
What is a telephonic case manager?
The role of a telephonic case manager is to coordinate care for patients and assist with providing access to medical services. Your responsibilities in this career are to operate in a supervisory capacity over other nurses in a hospital and doctor’s office. You can also find work with an insurance company. You evaluate patient cases, recommend treatment plans, and oversee the care that patients receive. Additionally, as a telephonic case manager, you may report patient care needs to insurance companies and investigate claims made by patients. You act as a general liaison between patients, insurance companies, and the medical institution. Generally, you also complete the duties of an RN if you are working in a hospital setting.
How does a telephonic case manager typically collaborate with healthcare providers and patients to coordinate care?
Telephonic Case Managers play a key role in bridging communication between patients, healthcare providers, and insurance companies. They regularly interact with patients to assess needs, provide education, and ensure adherence to treatment plans. Additionally, they coordinate with physicians, nurses, and social workers to arrange services, follow up on care progress, and address any barriers to optimal outcomes. This collaboration helps streamline care delivery and ensures that patients receive comprehensive support throughout their healthcare journey.
What are the key skills and qualifications needed to thrive as a telephonic case manager, and why are they important?
To thrive as a Telephonic Case Manager, you need a background in nursing or social work, case management experience, and relevant licensure or certification such as RN or CCM. Familiarity with case management software, electronic health records (EHRs), and telecommunication systems is commonly required. Strong communication, active listening, and problem-solving skills help build rapport and effectively coordinate care remotely. These skills ensure efficient patient assessment, care coordination, and positive outcomes in a remote healthcare environment.
What is the difference between Telephonic Case Manager vs Utilization Review Nurse?
| Aspect | Telephonic Case Manager | Utilization Review Nurse |
|---|---|---|
| Credentials | RN license, case management certification | RN license, certification in utilization review (e.g., URAC) |
| Work Environment | Remote or office-based, patient and provider communication | Typically office or hospital-based, focus on medical necessity review |
| Employer & Industry | Insurance companies, healthcare providers, managed care | Insurance companies, healthcare organizations, hospitals |
Both roles require RN licensure and related certifications, often working in insurance or healthcare settings. While Telephonic Case Managers focus on coordinating patient care remotely through communication, Utilization Review Nurses primarily evaluate medical necessity for services. The roles overlap in credentials and industry but differ in daily tasks and focus areas.
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Full-time
Re-posted 18 days ago
Job description
Make a difference in a growing, innovative mental health organization and centre of excellence in people-centered care. Work with supportive colleagues who are passionate about improving lives and champions for quality and continuous learning.
As a Bilingual Mental Health Therapist, First Call Care, you will be an integral part of a collaborative team focused on delivering seamless services and programs to our clients and customers. If you are looking for a company that is constantly moving forward in pursuit of successful outcomes, get ready to love it here!
What you’ll be doing:
- Deliver EFAP services and other clinical services as assigned, including confidential counselling, case management, direct clinical services and assessments
- Provide quick, effective telephonic assessments, via calls on queue and through Meet Now function, on issues regarding client behaviour and emotional health, family, wellness, work issues and other personal matters, and in crisis situations
- Provide tangible strategies that the client can implement on their own
- Receive case assignments, establish treatment plans, complete case progress notes and determine case closure through the Clinical Manager
- Develop outlines for specific plans of action with each client under regular supervision
- Complete a comprehensive psycho-social assessment on clients as needed
- Conduct risk assessments and support suicide or other risk prevention interventions
- Complete intervention notes and any other tracking documents as needed
- Maintain established service level and direct service targets
- Consult with the Stay at Work Clinical Management team as necessary and work collaboratively with colleagues to ensure timely and effective service delivery
- Lead workshops as required and where personal competencies and time allows
- May also provide Crisis Management Services (CMS) on an as-needed basis
What we’re looking for:
- Master’s degree in Counselling, Social Work or Psychology
- Registration, in good standing with relevant governing body, as Social Worker, Psychologist, Marriage & Family Therapist or Canadian Certified Counsellor
- 2 – 3 years’ clinical experience with a continuum of mental health and situational problems, including experience and training in solution-oriented and/or cognitive behavioral short-term therapies
- Crisis hotline, telephonic counselling and/or EFAP experience is preferred
- Excellent verbal and written communication and active listening skills in both English and French
- Skilled with risk assessment, on-line research and demonstrated resourcefulness in locating and accessing emergency and/or community resources across Canada
- Empathetic to client concerns with exceptional customer service delivery in person and on the phone
- Flexible with a creative approach to single-session counseling and passionate about helping to create immediate change by focusing on client’s strengths
- Awareness and acknowledgement of the value of using measurement-based care when supporting patients/clients to help guide clinical decision making; experience an asset
English language skills are required as this role supports, communicates and/or collaborates with both French and English-speaking clients and/or colleagues nationally.
Why work with us
Homewood Health is Canada’s largest and leading service provider for medically focused, evidence-based treatment of mental health and addiction disorders. Our organizational culture values service excellence, integrity, collaboration and innovation. Our people make a difference!
As an equal opportunity employer, Homewood Health is committed to employment accessibility, diversity, equity and inclusion. For this reason, we encourage applications from members of equity-seeking groups including women, racialized and indigenous communities, persons with disabilities, and persons of all sexual orientations and gender identities/expressions.
Join us at Homewood Health™ and be part of a diverse team helping Canadians live healthier, more productive and fulfilling lives.
This job posting is for an existing vacant position within the organization.
About Homewood Health
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