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Telephone Jobs in Georgia (NOW HIRING)

Hyatt

PBX - Telephone Operator

Savannah, GA · On-site

The PBX Telephone Operator must work well handling a high volume of calls. The PBX Telephone Operator should be comfortable and able to answer questions relating to the hotel. This Candidate may also ...

Axion Spine & Neurosurgery

Phone Triage

Alpharetta, GA · On-site

Phone Telephone Triage Coordinator Axion Spine & Neurosurgery is at the forefront of spinal health, offering state-of-the-art care in Atlanta. Our elite team is committed to excellence in spine care ...

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All JobsTelephone JobsTelephone Jobs in Georgia

Telephone information

See Georgia salary details

$7

$15

$21

How much do telephone jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for telephone in Georgia is $15.08, according to ZipRecruiter salary data. Most workers in this role earn between $13.17 and $16.44 per hour, depending on experience, location, and employer.

What jobs can I do on the telephone?

Jobs involving the telephone include customer service representative, call center agent, telemarketer, technical support specialist, and sales associate. These roles typically require good communication skills, active listening, and sometimes familiarity with specific software or scripts. They often involve working in office or remote environments with scheduled shifts.

What is a telephone operator?

Telephone operators are professionals who assist customers by connecting telephone calls, providing directory information, and offering other communication-related services. Traditionally, they manually connected calls by plugging wires into switchboards, but today, their role often involves handling customer service inquiries, assisting with international calls, and helping with billing or technical issues. Operators may work for telecommunications companies, emergency services, or businesses that require a live operator for their phone systems. Their work requires strong communication skills, patience, and the ability to quickly resolve issues over the phone.

What are the key skills and qualifications needed to thrive as a telephone operator, and why are they important?

To thrive as a Telephone Operator, you need excellent verbal communication skills, strong listening abilities, and typically a high school diploma or equivalent. Familiarity with multi-line phone systems, call-routing software, and basic computer applications is usually required. Outstanding interpersonal skills, patience, and attention to detail help operators manage high call volumes and provide exceptional customer service. These skills are vital for ensuring clear communication, efficient call handling, and a positive experience for callers.

What are some common challenges faced by telephone operators when handling high call volumes?

Telephone operators often encounter high call volumes, especially during peak hours or emergency situations. Managing multiple calls efficiently while maintaining a professional and courteous demeanor can be demanding. It requires strong multitasking skills, quick problem-solving, and the ability to stay calm under pressure. Operators also need to ensure accurate information relay and proper documentation, which is crucial for effective communication and customer satisfaction.

What is the difference between Telephone vs Customer Service Representative?

AspectTelephoneCustomer Service Representative
Primary RoleHandling inbound/outbound calls, providing information over the phoneAssisting customers via phone, email, or chat with inquiries and issues
Required SkillsCommunication, active listening, basic technical knowledgeCommunication, problem-solving, product knowledge
Work EnvironmentCall centers, remote or office settingsCall centers, retail, office environments
Common CertificationsNone typically required, but customer service or communication courses helpCustomer service certifications (e.g., CCSP) often preferred

Both Telephone roles and Customer Service Representatives focus on communication and assisting customers, often in call center environments. While Telephone roles primarily involve making or receiving calls, Customer Service Representatives may handle multiple channels, including calls, emails, and chats. The skills and certifications overlap significantly, making them closely related positions in customer support industries.

What are the most commonly searched types of Telephone jobs in Georgia? The most popular types of Telephone jobs in Georgia are:
What cities in Georgia are hiring for Telephone jobs? Cities in Georgia with the most Telephone job openings:
Telephone jobs near you
Infographic showing various Telephone job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $31,367 per year, or $15.1 per hour.

Telephone Sales Representative (FULL-TIME)

MCI Careers

Savannah, GA • On-site

Full-time

Re-posted 21 days ago

Job description

Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

We are seeking driven and results-oriented Telephone Sales Representatives to join our growing sales team. In this role, you will engage with prospective and existing customers over the phone to identify their needs, recommend products and services, and close sales while delivering an outstanding customer experience.

Successful candidates are confident communicators who enjoy building relationships, meeting performance goals, and working in a fast-paced sales environment. We provide comprehensive sales training, ongoing coaching, and opportunities for career growth.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.


Responsibilities

Key Responsibilities:

  • Make and receive customer calls to promote products and services.
  • Build rapport and establish trust with prospective and existing customers.
  • Identify customer needs and recommend appropriate solutions.
  • Explain product features, benefits, and pricing clearly.
  • Overcome objections and confidently close sales opportunities.
  • Accurately document customer interactions and sales activities.
  • Meet or exceed individual sales and performance targets.
  • Maintain product knowledge and stay current on promotions.
  • Follow all company policies and compliance requirements.
  • Participate in regular coaching sessions and sales training.

Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

  • Must be at least 18 years of age.
  • High school diploma or equivalent.
  • Excellent communication and persuasive selling skills.
  • Strong customer service orientation.
  • Basic computer proficiency.
  • Ability to multitask while navigating multiple systems.
  • Goal-oriented with a positive attitude.
  • Ability to thrive in a performance-driven environment.
Preferred
  • One year of inside sales, retail sales, customer service, or contact centre sales experience.
  • Experience working with sales metrics and performance goals.
MCI Careers logo

About MCI Careers

Sourced by ZipRecruiter

MCI Careers is a noted global leader in the Business Process Outsourcing (BPO) industry located in Ashburn, VA, US. Recognized for delivering robust customer engagement services, tech integrations, and consulting, they serve numerous world-class brands and governmental bodies. MCI Careers was established in 2009 by Anthony Marlowe following the purchase of his prior BPO company which boasted over 3,200 employees. The company has set a mission to provide opportunities for people who seek continuous improvement and personal growth through their professional journey.

Industry

Computer and electronic product manufacturing

Company size

1,001 - 5,000 Employees

Headquarters location

Ashburn, VA, US

Social media

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