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Telephone Etiquette Jobs (NOW HIRING)

PAYSAFE

Customer Service Representative

Westlake Village, CA · On-site

$16.75 - $22.75/hr

This position is required to handle all forms of telephone etiquette such as: call transfers, message taking, call backs, holds, interruptions, and unintentional disconnects. The position will ...

Global Petro LLC dba Golo

Cashier

Chicago Heights, IL

$9 - $11/hr

Telephone Etiquette * Customer Service * Dispute resolution * Dependability * Efficiency * Flexibility * Friendliness * Basic (PC) Computer Knowledge * Attention to Detail * Sales * Point of Sale ...

Global Petro LLC dba Golo

Cashier

Chicago Heights, IL · On-site

$9 - $11/hr

Telephone Etiquette * Customer Service * Dispute resolution * Dependability * Efficiency * Flexibility * Friendliness * Basic (PC) Computer Knowledge * Attention to Detail * Sales * Point of Sale ...

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Telephone Etiquette information

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$8

$16

$25

How much do telephone etiquette jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for telephone etiquette in the United States is $16.01, according to ZipRecruiter salary data. Most workers in this role earn between $13.22 and $17.31 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed for telephone etiquette?

To excel in a role requiring strong telephone etiquette, you need excellent verbal communication skills, active listening abilities, and a clear understanding of customer service principles, often supported by prior experience in a call center or customer-facing environment. Familiarity with multi-line phone systems, customer relationship management (CRM) software, and call-logging tools is typically expected. Patience, professionalism, and the ability to remain calm under pressure are standout soft skills for this position. These competencies ensure positive customer interactions, effective problem resolution, and the maintenance of a professional company image.

What is the difference between Telephone Etiquette vs Customer Service Representative?

AspectTelephone EtiquetteCustomer Service Representative
Primary FocusProper phone manners and communication skillsHandling customer inquiries and resolving issues
Skills RequiredPoliteness, clarity, active listeningProblem-solving, communication, patience
Work EnvironmentCall centers, offices, remoteCall centers, retail, support centers
CertificationsNone typically requiredCustomer service training often preferred

While Telephone Etiquette focuses on the manners and professionalism used during phone calls, Customer Service Representatives apply these skills to assist customers, resolve issues, and provide solutions. Both roles require strong communication skills, but Customer Service Representatives have a broader scope involving problem-solving and customer interaction beyond just phone manners.

What are common challenges in telephone etiquette and how can they be addressed?

Professionals who focus on telephone etiquette often encounter challenges such as handling difficult callers, managing high call volumes, and maintaining professionalism during stressful situations. To address these issues, it's important to develop strong active listening skills, remain calm under pressure, and follow structured call scripts or guidelines. Regular training and feedback sessions can also help reinforce best practices, ensuring that every call represents the company positively and meets customer expectations.

What is telephone etiquette?

Telephone etiquette refers to the set of polite behaviors and guidelines that individuals should follow when communicating over the phone. This includes answering calls promptly, speaking clearly and courteously, actively listening, and respecting the caller's time and privacy. Good telephone etiquette helps create a positive impression and ensures effective communication in both personal and professional settings. Practicing proper phone manners can lead to better relationships and improved customer service.
More about Telephone Etiquette jobs
What job categories do people searching Telephone Etiquette jobs look for? The top searched job categories for Telephone Etiquette jobs are:
Telephone Etiquette jobs near you
Infographic showing various Telephone Etiquette job openings in the United States as of August 2026, with employment types broken down into 50% Full Time, and 50% Part Time. Highlights an 100% In-person job distribution, with an average salary of $33,296 per year, or $16 per hour.

Patient Services Representative/Telephone Operator

Orthopaedic Associates Medical Clinic Inc

Visalia, CA • On-site

$17.75 - $22.50/hr

Other

Posted 4 days ago

Job description

Patient Services Representative/Telephone Operator

Visalia, CA, USA

18.00-23.00 per hour pay based on experience

Hourly

Full Time

Basic Function: Full-time Patient Services Representative/Telephone Operator needed for a fast-paced orthopedic office. Under the supervision of the Billing Supervisor, the telephone operator shall be responsible to answer and route all incoming phone calls to the appropriate departments/staff members. Schedule new and existing patients for appointments, communicate with other facilities/offices, process new referrals, & be familiar with various payers/insurances from the area. Sort and distributes incoming e-faxes electronically. The current position is a full-time telephone operator with cross training on the front desk/reception area.

Responsibilities: The duties of the Patient Services Representative/Telephone Operator are of high volume, and the quality of duties performed is needed to be at a high level. The employee will come into contact on a daily basis with confidential patient files. The operator must be able to handle this information with the highest degree of privacy, discretion, and professionalism. The Patient Services Representative/Telephone Operator is responsible for accomplishing the duties set forth below:

  • Answer calls (with headset if desired), and connect callers to the proper individuals.
  • Assists in managing physicians schedule
  • Scan in documents (insurance cards and other patient information)
  • Review and distribute faxes and office correspondences electronically
  • Maintain a high degree of confidentiality and abide by all HIPAA rules and regulations.
  • Occasionally must send messages/emails to other staff via telephone or EHR system's tasking feature
  • Other tasks as set forth by the Supervisor/Administrator

Skill Requirements

  • Education: High school diploma or equivalent
  • Bilingual in English/Spanish preferred
  • Must have excellent customer service skills
  • 2 years of experience answering phones/reception work in a health care setting
  • Strong verbal and written communication skills
  • Excellent grammar and spelling skills
  • Orthopedic or general surgery experience a plus but not required
  • The ability to type 25 words per minute.
  • Some medical terminology
  • Skill in operating a computer and scanner, as well as software programs including Microsoft Outlook.
  • Excellent telephone etiquette, superior customer service, and professional communication skills are required
  • Strong patient service and interpersonal skills as we are high on customer service
  • Willingness to learn and show initiative at all times
  • Cheerful and positive attitude
  • Ability to work as a team player
  • Must be flexible and able to multitask in a stressful and fast-paced setting.
  • Previous experience in scheduling, call center operations, or similar environment

Typical Physical Demands:

  • Requires sitting.
  • Hearing must be in the normal range for telephone and personal communication.
  • Requires manual dexterity sufficient to operate keyboards

Relationships: The Patient Services Representative/Telephone Operator should observe and conduct the following relationships:

  • The employee shall interact with other office and clinical staff in the Practice. Such interactions must always be professional and contributing to the safety and pleasantness of the work environment at Orthopaedic Associates Medical Clinic.
  • The employee is expected to interact with patients, insurance companies, insurance and work comp adjustors, hospitals, primary care physicians, and other health care entities. Such communication should always reflect the total commitment of the office to quality care and customer satisfaction. All communication must always be conveyed in a professional manner.

Note: Must be fully vaccinated for COVID-19. Reasonable accommodations will be considered.

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