ZipRecruiter

Log In

1

Telephone Customer Service Jobs in Arizona (NOW HIRING)

FastSigns

Customer Service Representative

Surprise, AZ · On-site

$15.25 - $21/hr

... telephone customers. You will prepare estimates and work orders, following the process from start to finish, while providing exemplary customer service. RESPONSIBILITIES Greet walk-in customers and ...

C&W Services

Customer Service Representative

Phoenix, AZ · On-site

$16 - $21.50/hr

Answers telephone inquiriesfortheday to daybuilding maintenance issues, following standards, dispatchappropriate personnelasrequired, or redirectcallsas necessary.? Escalate calls asrequired.

next page

Showing results 1-20

All JobsTelephone Customer Service JobsTelephone Customer Service Jobs in Arizona

Telephone Customer Service information

See Arizona salary details

$9

$17

$25

How much do telephone customer service jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for telephone customer service in Arizona is $17.52, according to ZipRecruiter salary data. Most workers in this role earn between $14.33 and $19.47 per hour, depending on experience, location, and employer.

What is a telephone customer service representative?

Telephone customer service representatives are professionals who assist customers over the phone by answering questions, resolving issues, processing orders, and providing information about products or services. They are the first point of contact for many businesses and play a key role in ensuring customer satisfaction. These representatives use communication and problem-solving skills to address customer needs efficiently and maintain a positive company image. They may work in call centers or remotely, handling a variety of inquiries and concerns.

What are the key skills and qualifications needed to thrive as a telephone customer service representative?

To thrive as a Telephone Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and telephone systems is essential. Patience, active listening, and a calm demeanor are standout soft skills for handling diverse customer interactions. These skills ensure efficient issue resolution, customer satisfaction, and a positive company image.

What are some common challenges faced by telephone customer service representatives, and how can they be managed effectively?

Telephone Customer Service representatives often encounter challenges such as handling difficult or upset customers, managing high call volumes, and resolving complex issues quickly. To manage these challenges, it's important to develop strong communication and active listening skills, remain patient and empathetic, and utilize any scripts or knowledge bases provided by the company. Support from supervisors and collaboration with team members can also help in sharing solutions and best practices, making the work environment more supportive and efficient.

What is the difference between Telephone Customer Service vs Call Center Representative?

AspectTelephone Customer ServiceCall Center Representative
Required CredentialsHigh school diploma or equivalent; customer service skillsHigh school diploma or equivalent; customer service skills
Work EnvironmentOffice or remote; direct customer interaction via phoneCall centers; high-volume inbound/outbound calls
Industry UsageRetail, telecom, banking, healthcareTelecom, tech support, sales, customer support
Search & Comparison IntentCustomer service roles involving phone supportCall center jobs focusing on high call volume

While both roles involve phone-based customer interactions, Telephone Customer Service emphasizes personalized support and problem-solving, often in a one-on-one setting. Call Center Representatives typically handle high call volumes, focusing on efficiency and standardized responses. Both roles require similar skills and credentials but differ mainly in work environment and scope of interaction.

How to get hired for remote telephone customer service?

To get hired for remote telephone customer service, candidates should have strong communication skills, a quiet work environment, and reliable internet. Employers often look for previous customer service experience, familiarity with CRM tools, and the ability to handle inquiries professionally, with some roles requiring specific certifications or training.

What are popular job titles related to Telephone Customer Service jobs in Arizona?

For Telephone Customer Service jobs in Arizona, the most frequently searched job titles are:

What job categories do people searching Telephone Customer Service jobs in Arizona look for?

The top searched job categories for Telephone Customer Service jobs in Arizona are:

What cities in Arizona are hiring for Telephone Customer Service jobs?

Cities in Arizona with the most Telephone Customer Service job openings:

Telephone Customer Service jobs near you
Infographic showing various Telephone Customer Service job openings in Arizona as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 16% Part Time, 2% Temporary, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $36,434 per year, or $17.5 per hour.

Customer Service Representative

Fastsigns¬Surprise, Az

Surprise, AZ • On-site

$15.50 - $21/hr

Full-time

Re-posted 13 days ago

Job description

Customer Service Representative

As a Customer Service Representative at FastSigns Surprise, you will be responsible for all sales activities within the shop and serve as the first point of contact for walk-in, email, and telephone customers. You will prepare estimates and work orders, following the process from start to finish, while providing exemplary customer service.

RESPONSIBILITIES          

Greet walk-in customers and identifying customer needs and make recommendations

Estimating projects from business cards, decals and banners to large scale projects such as monument panels and illuminated building signs

Working with customers via email and phone for all stages of the projects

Partnering and coordinating resources and vendors that need to be outsourced

Answering phone calls

Following up on company lead emails

Process payments and invoices

Partnering with a team of Graphic Designers, Production Specialists, and Installers

Communicates with customers on order status and changes in the production schedule

Maintains an attractive retail environment (clean, organized, and functional)

Helps as needed with reports, close-out, invoices, and required paperwork

Identifies and resolves customer satisfaction issues

QUALIFICATIONS            

High School Diploma or GED required

Excellent customer service and people skills

2-3 years of retail experience, preferably in other sign or fabrication shops

Must have strong organizational skills with a sense of urgency in a fast paced environment

Experience working under pressure with multiple tasks/projects

Proficient computer and internet skills, including Microsoft Office suite

Strong verbal and written communication skills

Basic math skills