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Telephone Agent Jobs in Georgia (NOW HIRING)

Gateway Management Company

Leasing Agent

Decatur, GA · On-site

$16.25 - $19.50/hr

Leasing Agent Gateway Management Company is currently seeking a Leasing Agent for our Sunrise View ... Ability to work on computer for long periods, and communicate with individuals by telephone, email ...

Gateway Management Company

Leasing Agent

Union City, GA · On-site

$16.25 - $19.25/hr

Leasing Agent Gateway Management Company is currently seeking a Leasing Agent for our Union Landing ... Ability to work on computer for long periods, and communicate with individuals by telephone, email ...

Hotel Spero

FRONT DESK AGENT

Peachtree Corners, GA · On-site

$13.50 - $17/hr

Front Desk Agent Crestline Hotels & Resorts, LLC at the Hilton Atlanta Northeast is looking for a ... Answer department telephone within 3 rings, using correct greeting and telephone etiquette.

Gateway Management Company

Leasing Agent

Decatur, GA · On-site

$16.25 - $19.50/hr

Leasing Agent Gateway Management Company is currently seeking a Leasing Agent for our Sunrise View ... Ability to work on computer for long periods, and communicate with individuals by telephone, email ...

Gateway Management Company

Leasing Agent

Union City, GA · On-site

$16.25 - $19.25/hr

Leasing Agent Gateway Management Company is currently seeking a Leasing Agent for our Union Landing ... Ability to work on computer for long periods, and communicate with individuals by telephone, email ...

Hotel Spero

Front Desk Agent

Atlanta, GA · On-site

$13.75 - $17.25/hr

Front Desk Agent The Front Desk Agent is responsible for assisting guests with check-in and check ... Answer department telephone within 3 rings, using correct greeting and telephone etiquette.

Ascent Hospitality

Front Desk Agent

Fairburn, GA · On-site

$13.75 - $17.50/hr

Guest Service / Front Desk Agent responsibilities include completing all activities listed in Front ... Promptly answer the telephone using positive, pleasant tone of voice and following the established ...

TownePlace Suite Fairburn

Front Desk Agent

Fairburn, GA · On-site

$13.75 - $17.50/hr

Guest Service / Front Desk Agent responsibilities include completing all activities listed in Front ... Promptly answer the telephone using positive, pleasant tone of voice and following the established ...

Gateway Management Company

Leasing Agent - Temporary

Albany, GA · On-site

$15.50 - $18.50/hr

Leasing Agent - Temporary Gateway Management Company is currently seeking a Temporary Leasing Agent ... Ability to work on computer for long periods, and communicate with individuals by telephone, email ...

Fairfield Inn & Suites - Fairburn

Front Desk Agent

Fairburn, GA · On-site

$13.75 - $17.50/hr

Guest Service / Front Desk Agent responsibilities include completing all activities listed in Front ... Promptly answer the telephone using positive, pleasant tone of voice and following the established ...

Ascent Hospitality

Front Desk Agent

Fairburn, GA · On-site

$13.75 - $17.50/hr

Guest Service / Front Desk Agent responsibilities include completing all activities listed in Front ... Promptly answer the telephone using positive, pleasant tone of voice and following the established ...

Ascent Hospitality

Front Desk Agent

Fairburn, GA · On-site

$13.75 - $17.50/hr

Guest Service / Front Desk Agent responsibilities include completing all activities listed in Front ... Promptly answer the telephone using positive, pleasant tone of voice and following the established ...

Home 2 Suites Fairburn

Front Desk Agent

Fairburn, GA · On-site

$13.75 - $17.50/hr

Guest Service / Front Desk Agent responsibilities include completing all activities listed in Front ... Promptly answer the telephone using positive, pleasant tone of voice and following the established ...

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Telephone Agent information

What is the difference between Telephone Agent vs Customer Service Representative?

AspectTelephone AgentCustomer Service Representative
Required CredentialsHigh school diploma; communication skillsHigh school diploma; communication skills
Work EnvironmentCall centers, remote or office settingsCall centers, retail, office settings
Industry UsageTelecommunications, sales, supportRetail, tech, finance, support
Common Search IntentRoles focused on phone communicationCustomer support and service roles

While both roles involve phone-based communication, a Telephone Agent primarily handles outbound or inbound calls related to sales or support, often in call centers. Customer Service Representatives may handle a broader range of customer inquiries across various channels, including phone, email, or chat. The roles overlap in skills and work environment but differ in scope and specific responsibilities.

How can I become a telephone agent?

To become a telephone agent, you typically need a high school diploma or equivalent and strong communication skills. Many employers provide on-the-job training, and proficiency with computer systems and customer service tools is often required. Some roles may also require background checks or specific certifications depending on the industry.

How do I become a telephone agent?

To become a telephone agent, you typically need a high school diploma or equivalent and strong communication skills. Many employers provide on-the-job training, and familiarity with customer service software or call center tools can be beneficial. Some positions may require background checks or specific certifications depending on the industry.

What is the job description of a telephone agent?

A telephone agent is responsible for handling inbound or outbound calls to assist customers, provide information, resolve issues, and promote products or services. They must have good communication skills, often use customer relationship management (CRM) software, and follow company scripts or protocols to ensure effective service.
Telephone Agent jobs near you
Infographic showing various Telephone Agent job openings in Georgia as of August 2026, with employment types broken down into 94% Full Time, 4% Part Time, and 2% Contract. Highlights an 83% Physical, 1% Hybrid, and 16% Remote job distribution.

FRONT DESK AGENT

Peachtree Corners, GA • On-site

Crestline Hotels & Resorts
Hospitality Services • 5 - 10K employees
Learn more about Crestline Hotels & Resortsexternal

$13.50 - $17/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 12 days ago

Crestline Hotels & Resorts rating

7.4

Company rating: 7.4 out of 10

Based on 21 frontline employees who took The Breakroom Quiz

Job description

Front Desk Agent

Crestline Hotels & Resorts, LLC at the Hilton Atlanta Northeast is looking for a friendly, full time Front Desk Agent, that enjoys creating memorable moments for our guests. To be considered, you must be available to work any day of the week, including weekends and holidays.

At Crestline, we believe in offering our employees a work environment that allows for work-life balance. We offer a variety of benefits to our team members. Benefits for full time team members include some of the following:

  • Medical, Vision, Dental, and Life Insurance
  • Company Matched 401K and Roth 401K
  • Employee Assistance Program
  • Paid Leave – up to 3 weeks in the first year
  • A free meal per shift
  • Pet Insurance
  • Team Member Travel Discounts
  • Great Employee Events and more

The Front Desk Agent is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, in accordance with standard policies and procedures.

Potential Career Paths: Front Desk Supervisor – Front Desk Manager – Front Office Manager - Operations Manager-Assistant General Manager – General Manager –Area Vice President of Operations

Key Duties & Responsibilities:

  • Resolve guest complaints, ensuring guest satisfaction.
  • Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
  • Maintain positive guest relations at all times.
  • Resolve guest complaints, ensuring guest satisfaction.
  • Maintain complete knowledge at all times of: a) all hotel features/services, hours of operation. b) all room rates, special packages and promotions. c) daily house count and expected arrivals/departures. d) scheduled daily group activities.
  • Obtain assigned bank and ensure accuracy of contracted monies.
  • Keep bank secure at all times.
  • Answer department telephone within 3 rings, using correct greeting and telephone etiquette.
  • Process all guest check-ins.
  • Verify registration card information with the guest.
  • Obtain back-up information for guest credit/payment method and input into system; collect cash when designated.
  • Direct Bell Person to escort guest and transport their luggage to the room.
  • Handle overbooked or walked in guests.
  • Accept and record wake-up call requests.
  • Monitor, send and distribute guest faxes.
  • Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
  • Resolve discrepancies on the room status report with Housekeeping.
  • Match the bucket check to in-house guest ledger report; report discrepancies to Manager.
  • Process all check-outs.
  • Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges.

Education and Experience:

  • High School Graduate or General Education Degree (GED).
  • One year previous experience in a similar position in a hotel.
  • Basic computer skills required.

Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender, identity, or disability status.

What Crestline Hotels & Resorts employees say

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