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Telecommunicator Jobs in Mahomet, IL (NOW HIRING)

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Telecommunicator information

See Mahomet, IL salary details

$25.6K

$43.8K

$62.4K

How much do telecommunicator jobs pay per year?

As of Aug 10, 2026, the average yearly pay for telecommunicator in Mahomet, IL is $43,827.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,300.00 and $49,400.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a telecommunicator, and why are they important?

To excel as a Telecommunicator, you generally need strong communication skills, multitasking ability, and a high school diploma or equivalent. Familiarity with computer-aided dispatch (CAD) systems, radio equipment, and emergency protocols is typically required, along with certifications like APCO or NENA. Outstanding problem-solving, composure under pressure, and active listening are crucial soft skills in this role. These skills and qualifications ensure fast, accurate information relay and effective emergency response, directly impacting public safety.

What are some common challenges telecommunicators face during high-pressure emergency situations?

Telecommunicators often encounter high-stress scenarios where they must remain calm and collected while quickly gathering vital information from distressed callers. Balancing multiple calls, dispatching appropriate emergency services, and accurately relaying information to first responders requires strong multitasking and communication skills. Emotional resilience is essential, as telecommunicators may handle life-threatening situations and must provide clear guidance under pressure while maintaining professionalism throughout their shift.

What is a telecommunicator?

Telecommunicators, also known as public safety or 911 dispatchers, coordinate communications between police officers, emergency personnel, and the public. Their primary duties include receiving calls and obtaining information from people who need assistance and using a two-way radio to dispatch the appropriate services to firefighters, police officers, and first responders. Telecommunicators keep detailed records and may also track drivers and their vehicles.

How much do telecommunicators make?

Telecommunicators typically earn a median annual salary of around $40,000 to $50,000, depending on experience, location, and certifications. Entry-level positions may start lower, while experienced telecommunicators or those in high-demand areas can earn higher wages, often with shift differentials for night or weekend work.

What is the difference between Telecommunicator vs Dispatcher?

AspectTelecommunicatorDispatcher
CredentialsHigh school diploma or equivalent; often required to obtain certificationHigh school diploma or equivalent; may require additional certifications
Work EnvironmentEmergency call centers, public safety agencies, or transportation servicesEmergency response units, transportation companies, or public safety agencies
Employer & IndustryPublic safety, transportation, or utility companiesLaw enforcement, fire departments, ambulance services, or logistics companies
Job FocusAnswering emergency and non-emergency calls, providing informationDispatching personnel or vehicles to incidents or locations

While both Telecommunicators and Dispatchers handle communication in emergency and service settings, Telecommunicators primarily answer calls and provide information, whereas Dispatchers coordinate response units and direct resources to incidents.

More about Telecommunicator jobs
What cities near Mahomet, IL are hiring for Telecommunicator jobs? Cities near Mahomet, IL with the most Telecommunicator job openings:
Telecommunicator jobs near you
Infographic showing various Telecommunicator job openings in Mahomet, IL as of August 2026, with employment types broken down into 2% As Needed, 83% Full Time, 14% Part Time, and 1% Nights. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $43,827 per year, or $21.1 per hour.

METCAD 9-1-1 Interest Form

City of Champaign

Champaign, IL • On-site

Full-time

Re-posted 14 days ago

Job description

Position Overview While we are not in a currently active recruitment cycle, please take a moment to fill out our interest form at www.governmentjobs.com/ChampaignInterestForm and select 911 Telecommunications. Filling out this form ensures communication from about upcoming events, job posting, and other helpful information. METCAD is a consolidated dispatch center which was established in June of 1979 with 9 Telecommunicators and an Administrative staff of two

Today, METCAD answers emergency 9-1-1 calls for all of Champaign County. With over 30 employees, METCAD provides direct dispatch service for all law enforcement and fire agencies through-out Champaign County. Our Telecommunicators serve as essential personnel, providing emergency and non-emergency telephone and text assistance for Police, Fire, and Emergency Medical Services (EMS) by quickly and accurately collecting and documenting critical information from callers in high-stress situations into the dispatch system.

Learn more about how to become a Telecommunicator at metcad911.org Job Responsibilities Serve as essential personnel by providing emergency and non-emergency telephone and text support for Police, Fire, and Emergency Medical Services (EMS). Receive and manage emergency and non-emergency calls while maintaining professionalism and composure in high-stress or emotionally intense situations. Gather, verify, and document critical caller information in the dispatch system to ensure complete and accurate call records

Deliver emergency medical dispatch triage and provide lifesaving instructions to callers when necessary. Independently assess situations and determine the appropriate level of emergency response. Comply with all department policies, procedures, and confidentiality standards.

Required Qualifications U. S. Citizen or legally authorized to work in the United States (must meet I-9 requirements).

Valid Driver's License. High School Diploma or equivalent. Ability to work shifts, weekends, holidays, and overtime.

Ability to solve problems and provide excellent customer service in stressful situations. Ability to acquire mandated certifications (i.e. Law Enforcement Agency Data Systems, Emergency Medical Dispatch, National Incident Management Systems) during the training phase

Preferred Qualifications Experience with dispatching, customer service, and computer use. To apply for our Experienced Telecommunicator position visit us at www.governmentjobs.com/experienced-telecommunicator Other Information Contact the Human Resources Department at (217) 403-8770 Monday through Friday from 9 a.m. to 4 p.m

if you require an accommodation to complete this application or during any phase of the application, interview, or employment process. The following locations offer free Internet access and assistance: Champaign Public Library, Champaign Public Library Douglass Branch, and the Illinois WorkNet Center. The City of Champaign is an Equal Opportunity Employer committed to promoting a work environme nt and a community that values and supports diversity and inclusion.

Women, minorities and individuals with disabilities are encouraged to apply. The City of Champaign's mission is to provide responsive, caring, cost-effective service in partnership with our community. The following values guide our work: Personal Integrity, Responsibility, Respect, Teamwork, Results.

The City of Champaign is committed to promoting a work environme nt and a community that values and supports diversity and inclusion. Learn more about the city's mission and values at https://champaignil.gov/city-managers-office.

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