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Telecommunications Program Manager Jobs in New Jersey

MetTel

Program Manager

Holmdel, NJ · On-site

$100K/yr

Required Qualifications * 10+ years of telecommunications industry experience , including ... PMP or similar program management certification a plus. *The salary range reflected is a good faith ...

MetTel

Program Manager

Holmdel, NJ · On-site

Required Qualifications * 10+ years of telecommunications industry experience , including ... PMP or similar program management certification a plus. *The salary range reflected is a good faith ...

MetTel

Program Manager

Holmdel, NJ

Required Qualifications * 10+ years of telecommunications industry experience , including ... PMP or similar program management certification a plus. *The salary range reflected is a good faith ...

New

CoreSite

Technical Program Manager

Secaucus, NJ · On-site

$90K - $100K/yr

Regional Technical Program Manager Role: As a member of the company's Data Center Operations ... Knowledge of the data center, internet and telecommunications industries * Experience working with ...

Weiss-Aug Group

Sr. Program Manager

East Hanover, NJ · On-site

$123K - $123K/yr

... telecommunications and consumer goods industries, we take pride in cultivating a collaborative and ... We're currently seeking a passionate and skilled Sr. Program Manager to join our team and ...

AmNet Services, Inc.

... management ... Our founders are hardcore telecommunications engineers with combined 200 + years of experience in ...

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Telecommunications Program Manager information

What does a telecommunications program manager do?

A Telecommunications Program Manager oversees the planning, execution, and delivery of telecommunications projects within an organization. They coordinate between technical teams, vendors, and stakeholders to ensure that projects are completed on time, within scope, and on budget. Their responsibilities often include managing project timelines, budgets, risk assessments, and ensuring compliance with industry standards. Additionally, they may be involved in process improvement and strategic planning to enhance communication networks and services.

How does a telecommunications program manager typically collaborate with cross-functional teams to ensure project success?

As a Telecommunications Program Manager, you will regularly coordinate with engineering, operations, procurement, and client-facing teams to align project objectives and timelines. This role requires strong communication and organizational skills as you facilitate meetings, manage stakeholder expectations, and ensure all departments are informed of project milestones and changes. Effective collaboration is essential for identifying potential roadblocks early and for integrating technical and business requirements, which ultimately drives successful project delivery.

What are the key skills and qualifications needed to thrive as a telecommunications program manager, and why are they important?

To thrive as a Telecommunications Program Manager, you need expertise in telecommunications infrastructure, project management methodologies, and typically a bachelor’s degree in engineering, computer science, or a related field. Familiarity with tools like MS Project, network management systems, and certifications such as PMP or ITIL are often required. Strong leadership, problem-solving, and communication skills are essential for coordinating cross-functional teams and managing client expectations. These skills ensure efficient program delivery, risk mitigation, and alignment of technical solutions with organizational goals.

What is the difference between Telecommunications Program Manager vs Network Engineer?

AspectTelecommunications Program ManagerNetwork Engineer
CredentialsBachelor's in Telecommunications, Project Management CertificationBachelor's in Computer Science or Networking, Cisco/CompTIA certifications
Work EnvironmentProject oversight, coordination, client communicationDesign, implement, troubleshoot network systems
Employer & Industry UsageTelecom companies, service providers, large corporationsIT firms, telecom providers, enterprise networks

While both roles involve telecommunications, the Telecommunications Program Manager focuses on managing projects, coordinating teams, and ensuring timely delivery. In contrast, the Network Engineer is hands-on, working directly with network infrastructure and technical troubleshooting. Both roles require technical knowledge, but their daily responsibilities and focus differ significantly.

What cities in New Jersey are hiring for Telecommunications Program Manager jobs?

Cities in New Jersey with the most Telecommunications Program Manager job openings:

Telecommunications Program Manager jobs near you

Program Manager

MetTel

Holmdel, NJ • On-site

$100K/yr

Full-time

Posted 6 days ago

Job description

We are seeking a Program Manager to lead and govern a POD-based operating model supporting enterprise clients. This role is a client-facing, program-level leader, responsible for end-to-end service delivery performance across the lifecycle of telecom service requests, New Orders, Repair, MACD, Systems Integration, Reporting, Escalation Handling amongst the core requirements, ensuring performance against MetTel SLO's, contracted SLAs and core KPIs, driving operational excellence, and providing executive-level visibility into outcomes, risks, and performance trends.

The Program Manager serves as the central point of accountability within the POD structure, aligning internal cross-functional teams to deliver consistent client experience, measurable performance, and continuous improvement.

Key Responsibilities

  1. POD Leadership & Service Delivery Governance
  • Serve as the operational leader for assigned POD(s), aligning Strategic Engagement & Transformation (SET), Sales, Day2 Care, Project Management, Invoice Integrity & Client Data Analytics (CDA), Engineering, and internal operational teams toward shared performance goals.
  • Own and drive the POD operating cadence (daily reviews, weekly Senior Leadership overviews, backlog governance, aging management, priority alignment, action tracking).
  • Ensure standardized intake, triage, escalation, and communication practices across all service request types.
  • Maintain clear accountability and execution focus across internal teams.
  1. SLA / KPI Performance Management & Data Analysis
  • Monitor performance across all open service requests against SLO/SLA commitments.
  • Analyze trends in cycle time, backlog aging, volume spikes, repeat issues, and performance gaps.
  • Translate operational data into actionable insights and corrective action plans.
  • Develop and maintain performance dashboards and executive summaries.
  1. Enterprise Client Engagement
  • Act as a senior client-facing executive operational leader for assigned accounts.
  • Provide proactive updates and transparent communication regarding performance, risks, and mitigation plans.
  • Prepare and deliver executive-ready materials for MBRs/QBRs and internal leadership forums.
  • Represent MetTel's operational performance, wins, risks, and improvement roadmap.
  1. Escalation & Critical Issue Leadership
  • Lead operational escalations and severe service-impacting events within the POD.
  • Coordinate rapid internal response and ensure structured communication cadence.
  • Drive post-incident analysis and corrective/preventative action plans to reduce recurrence.
  1. Process Optimization & Continuous Improvement
  • Identify systemic process gaps across workflows (New Orders, Repair, MACD).
  • Lead cross-functional root cause analysis and implement sustainable improvements.
  • Enhance documentation standards, reporting consistency, and operational discipline.
  • Promote a metrics-driven, accountability-focused POD culture.

Required Qualifications

  • 10+ years of telecommunications industry experience, including enterprise client-facing account or service delivery management.
  • Strong working knowledge of modern telecom/network technologies including SD-WAN, network appliances, transport/connectivity solutions.
  • Demonstrated ability to analyze operational performance data and drive measurable improvement.
  • Deep understanding of SLA governance, service lifecycle management, and performance reporting.
  • Highly process-oriented with a proven ability to identify inefficiencies and implement structured solutions.
  • Advanced presentation skills with experience delivering to senior leadership and enterprise client stakeholders.
  • Strong executive presence and ability to influence cross-functional teams without direct authority.

Preferred Qualifications

  • Experience operating within structured service management frameworks (ITIL-aligned environments).
  • Familiarity with reporting/analytics platforms (Salesforce, ServiceNow, Power BI, Tableau or similar).
  • PMP or similar program management certification a plus.

*The salary range reflected is a good faith estimate of base pay for the primary location of the position. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay for this position is up to $100,000 annually. Pay varies by work location and may also depend on job -related knowledge, skills, experience and abilities of the successful candidate. Your recruiter can share more about the specific salary range for the job location during the hiring process.

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