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Telecommunications Company Jobs in Addison, IL (NOW HIRING)

Sru Electric LLC

Ground Support/Laborer

Cary, IL · On-site

$23 - $29/hr

Steady, long-term employment with opportunities for career growth within a large, respected telecommunications company. Travel is required and must be able to be out of town during the week and ...

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Telecommunications Company information

See Addison, IL salary details

$15

$28

$42

How much do telecommunications company jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for telecommunications company in Addison, IL is $28.72, according to ZipRecruiter salary data. Most workers in this role earn between $22.16 and $33.70 per hour, depending on experience, location, and employer.

What is a telecommunications company?

A telecommunications company is a business that provides services for transmitting voice, data, text, sound, and video across distances. These companies operate and maintain networks that allow people and organizations to communicate via phone calls, internet access, television, and other digital services. Telecommunications companies may offer landline and mobile phone services, broadband internet, cable or satellite TV, and related technology solutions. Their infrastructure is essential for global connectivity and modern communication.

What are some common challenges faced by professionals working in a telecommunications company?

Professionals in telecommunications companies often encounter challenges such as keeping up with rapidly evolving technology, ensuring reliable network connectivity, and managing large-scale infrastructure projects. Working in this industry also involves troubleshooting service disruptions and collaborating with cross-functional teams, including engineering, customer support, and sales. Adapting to regulatory changes and maintaining high customer satisfaction in a competitive market are additional aspects that can make the role both demanding and rewarding.

What are the key skills and qualifications needed to thrive in a telecommunications company, and why are they important?

To thrive in a telecommunications company, you typically need a background in information technology, networking, or electrical engineering, along with relevant degrees or certifications. Familiarity with industry-standard tools such as network management systems, VoIP platforms, and certifications like Cisco CCNA or CompTIA Network+ is highly valuable. Strong problem-solving skills, effective communication, and teamwork are essential soft skills for addressing technical issues and collaborating across departments. These competencies ensure reliable service delivery, efficient troubleshooting, and innovation in a rapidly evolving communications sector.

What is the difference between Telecommunications Company vs Network Technician?

AspectTelecommunications CompanyNetwork Technician
CredentialsTelecom certifications, technical degreesNetwork certifications, technical training
Work EnvironmentFieldwork, office, customer sitesData centers, server rooms, client sites
Industry UsageTelecom service providers, infrastructureIT departments, telecom firms, service providers
Job FocusNetwork infrastructure, service deliveryNetwork setup, troubleshooting, maintenance

While both roles operate within the telecommunications industry, a Telecommunications Company is an organization providing telecom services, whereas a Network Technician is a professional responsible for installing, maintaining, and troubleshooting network systems within or for such companies.

What cities near Addison, IL are hiring for Telecommunications Company jobs?

Cities near Addison, IL with the most Telecommunications Company job openings:

Telecommunications Company jobs near you

Telecom Order Specialist

Digital Direction

Chicago, IL

Full-time

Re-posted 4 days ago

Job description

Welcome to Digital Direction, your source for Managed Telecom Solutions.

We help CIO’s, IT Directors and IT departments manage telecommunications by serving as their Managed Telecom Solutions team.

Our Managed Telecom Solution (MTS) enables us to acquire, provision, and support corporate telecommunications environment. MTS lifecycle capabilities include ordering and provisioning, inventory management, invoice auditing, expense management, contract and rate negotiation, and trouble ticket and billing helpdesk services.

Our unique mix of people includes Advisors with experience managing Fortune 2000 customers for major carriers and advocates with an average of 20+ years of back office carrier experience enabling Digital Direction to deliver an unmatched mix of cost control and operational efficiency for our customers.

Perhaps most important, our customers receive an advocacy based solution with guaranteed results averaging 35% reduction in total telecom spend, no sales “pitch” and substantially improved operational efficiency. Digital Direction is a company absolutely dedicated to helping customers reduce their telecom spend, leverage their communications environment, and creates a single point of contact for experienced advice and dedicated customer advocacy.

This position is responsible for representing Digital Direction as part of a Managed Telecom Team for our existing and new customer base.  The candidate would interface with clients and vendors to facilitate client orders.  This role has a customer service function, supporting our clients as they make changes to their telecom environment. The position offers virtual office (remote).  

Principal Duties and Responsibilities:

  • 5+ years of high-level experience in a related field operations within a telecommunications company
  • Must have excellent customer service skills and interpersonal skills
  • Must have advanced level skills in MS Office including Excel and CRM
  • Ability to work under pressure and to multi-task
  • Proactive, self-motivated, and determined attitude
  • Customer focused with an eagerness to engage when issues are encountered

Responsible for the operational daily management of telecommunications including;

  • Project coordination of customer moves, adds, change, and disconnect orders
  • Voice and data migrations
  • Background in managing and ordering legacy telco products including; POTS, PBX, DSL, ISDN BRI and PRI, MPLS, SONET, DS1, DS3, Digitally Trunked T1, and Centrex
  • Background in managing and ordering SD-WAN, SIP, UCaaS, CCaaS, and other Cloud technologies
  • You must be able to review telecom order packages, submit to carrier, then manage project through installation
  • Implement projects to local and IXC Telcos including AT&T, Verizon, Sprint, Lumen, Windstream, GTT, Orange, China Telecom as well as other telecommunications companies
  • Ability to understand, analyze and explain Telco USOCs on CSRs
  • Build inventory records in our CRM utilizing CSRs
  • Possess a high understanding of Telecom contracts

Review of Daily Responsibilities:

  • Manage and support Customers – New Orders, MAC Orders, Move Orders, Complex Orders and Disconnect Orders, Billing Ticket resolution, Trouble Ticket Resolution, Escalate and Monitor Outages, Project Manage All orders through completion.