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Telecommunications Associate Jobs in Houston, TX

OmniForce

Cisco Voice Administrator

Houston, TX · On-site

... Associate degree, technical certification, trade school training, or an equivalent combination of education and experience. Experience supporting telecommunications, telephony, unified communications ...

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Telecommunications Associate information

See Houston, TX salary details

$25.8K

$134.9K

$296.5K

How much do telecommunications associate jobs pay per year?

As of Sep 5, 2026, the average yearly pay for telecommunications associate in Houston, TX is $134,851.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,100.00 and $202,900.00 per year, depending on experience, location, and employer.

What does a telecommunications associate do?

A Telecommunications Associate is responsible for installing, maintaining, and troubleshooting telecommunications systems, such as phone networks, internet connections, and data communication equipment. They support both hardware and software components, ensuring smooth and efficient communication within organizations. Their duties may also include configuring network devices, monitoring system performance, and assisting users with technical issues related to telecommunication services.

What are the key skills and qualifications needed to thrive as a telecommunications associate?

To thrive as a Telecommunications Associate, you need strong knowledge of networking concepts, telecommunications systems, and related technical troubleshooting skills, often supported by a relevant degree or certification. Familiarity with VoIP technologies, network management tools, and industry-standard systems like Cisco or Avaya is typically required. Excellent problem-solving, communication, and teamwork abilities set outstanding candidates apart in this role. These skills ensure reliable network operations, rapid issue resolution, and effective collaboration with technical teams and users.

What are some typical challenges telecommunications associates face when managing multiple projects simultaneously?

Telecommunications Associates often juggle several projects at once, such as system upgrades, troubleshooting network issues, and coordinating installations. This can be challenging due to shifting priorities, tight deadlines, and the need to collaborate with different teams like IT, vendors, and clients. Effective time management, clear communication, and adaptability are key to successfully managing these demands and ensuring projects stay on track. Many organizations provide project management tools and support to help Associates balance their workload and meet objectives.

What is the difference between Telecommunications Associate vs Network Technician?

AspectTelecommunications AssociateNetwork Technician
CredentialsAssociate degree or relevant certifications (e.g., CompTIA Network+)Associate degree or certifications (e.g., Cisco CCNA)
Work EnvironmentTelecom companies, service providers, customer supportIT departments, telecom infrastructure, on-site installations
Job FocusSupporting telecom systems, customer service, troubleshootingInstalling, maintaining, and repairing network hardware and infrastructure

The Telecommunications Associate and Network Technician roles share similar certifications and work environments, often overlapping in customer support and technical troubleshooting. However, Telecommunications Associates typically focus more on supporting telecom services and customer interactions, while Network Technicians are more involved in hardware installation and network infrastructure maintenance.

How to get into a telecommunications associate with no experience?

To become a telecommunications associate with no experience, focus on developing basic technical skills such as understanding networking concepts and using tools like test equipment. Entry-level positions often require a high school diploma or equivalent, and obtaining certifications like CompTIA A+ or Cisco's CCNA can improve your chances. Gaining hands-on experience through internships or entry-level technical roles can also help you qualify for telecommunications associate positions.

What is a telecommunications associate?

A telecommunications associate is a professional who installs, maintains, and repairs communication systems such as phone lines, internet, and data networks. They often work with technical tools and may require certifications in networking or telecommunications technology. The role typically involves troubleshooting and ensuring reliable communication services in various environments.

What are the most commonly searched types of Telecommunications jobs in Houston, TX?

The most popular types of Telecommunications jobs in Houston, TX are:

What cities near Houston, TX are hiring for Telecommunications Associate jobs?

Cities near Houston, TX with the most Telecommunications Associate job openings:

Telecommunications Associate jobs near you

Cisco Voice Administrator

OmniForce

Houston, TX • On-site

Full-time

Posted 19 days ago

Key responsibilities

  • Provide day-to-day support for telecommunications systems, including adds, moves, changes, and voicemail administration.

  • Perform administration and support of Cisco Unified Communications Manager (Cisco Call Manager), Cisco Unity voicemail, and NICE CXone platform.

  • Troubleshoot and resolve telecommunications, unified communications, contact center, hardware, software, network, and user-related issues.

Job description

Job Description Our client operates at the crossroads of energy and home services, fueled by the vision of a smarter, cleaner future. Committed to developing groundbreaking solutions, they aim to streamline their customers' lives by providing energy, protection, and smart services for their homes and businesses. Position Summary The Cisco Voice Administrator provides telecommunications, unified communications, and contact center support for corporate and customer service operations.

This role is responsible for the administration and support of telephony systems, Cisco Call Manager (CUCM), Cisco Unity voicemail, NICE CXone, user support, troubleshooting, and technology-related service requests. The Telecom Specialist partners with employees, leadership, vendors, and service providers to ensure reliable communication services, operational excellence, and positive customer experience. The ideal candidate is a service-oriented professional with strong technical, communication, and problem-solving skills who can effectively support business needs in a fast-paced environment.

The successful candidate will also demonstrate a basic understanding of AI-powered tools and interfaces and a willingness to expand their knowledge of AI technologies to improve operational efficiency and service delivery. Cisco Voice Administrator Duties and Responsibilities Provide day-to-day support for telecommunications systems, including adds, moves, changes, and voicemail administration. Perform administration and support of Cisco Unified Communications Manager (Cisco Call Manager), including user provisioning, device configuration, calling permissions, and system maintenance.

Perform administration and support of Cisco Unity voicemail, including mailbox management, call handlers, voicemail troubleshooting, and user support. Perform administration of the NICE CXone platform, including user account management, profile maintenance, troubleshooting, and support coordination. Troubleshoot and resolve telecommunications, unified communications, contact center, hardware, software, network, and user-related issues.

Document incidents, service requests, and resolutions within the department ticketing system. Coordinate with vendors, service providers, and internal teams to support telecommunications operations, maintenance activities, and project initiatives. Maintain telecommunications equipment inventories and assist with equipment deployment, replacement, recovery, and disposal.

Provide end-user training and guidance on telecommunications and contact center technologies. Utilize AI-powered tools and interfaces to assist with research, troubleshooting, documentation, analysis, and process improvements. Stay informed of emerging AI technologies and actively pursue opportunities to expand knowledge and skills related to AI and automation.

Support continuous improvement initiatives that enhance operational efficiency, user experience, and service delivery. Perform other duties as assigned. Cisco Voice Administrator Qualifications Associate degree, technical certification, trade school training, or an equivalent combination of education and experience.

Experience supporting telecommunications, telephony, unified communications, or contact center technologies in a business environment. Experience administering or supporting Cisco Unified Communications Manager (CUCM) and Cisco Unity voicemail systems. Basic Cisco network knowledge Working knowledge of NICE CXone administration and support functions.

Strong technical troubleshooting and problem-resolution skills. Proficiency with Microsoft Office applications, including Excel, Word, Outlook, and Teams. Basic understanding of AI interfaces and AI-assisted productivity tools.

Willingness to learn and expand knowledge of AI technologies and their business applications. Experience supporting executives and leadership teams in a professional environment. Strong customer service, interpersonal, and communication skills.

Ability to work effectively with individuals at all levels of the organization. Ability to prioritize workloads, manage multiple tasks, and meet deadlines in a fast-paced environment. Ability to work independently while contributing effectively as part of a team.

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