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Infographic showing various Telecommunications Analyst Ii job openings in the United States as of August 2026, with employment types broken down into 90% Full Time, 5% Part Time, and 5% Contract. Highlights an 80% Physical, 8% Hybrid, and 12% Remote job distribution, with an average salary of $74,598 per year, or $35.9 per hour.

Telecommunications Analyst II

Saint Louis, MO • On-site

Bi-State Development
Civic and Social Organizations • 501 - 1,000 employees
Learn more about Bi-State Developmentexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 8 days ago

Bi-State Development rating

6.0

Company rating: 6.0 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

Job description

Telecommunications Analyst II
Headquarters Full Time 66,940.00 - 89,250.00 (Annually)
Benefits
  • Join a company committed to making a positive impact in the community
  • Receive a competitive salary
  • Enjoy comprehensive medical, prescription, dental, and vision coverage starting on your first day
  • Earn 4 weeks of paid time off (PTO) each year
  • Take advantage of 10 paid holidays annually - plus a floating holiday to celebrate your birthday
  • Contribute to our company-sponsored 401(k) retirement plan
  • Access supplemental benefits through Unum, including off-the-job accident, critical illness, whole life, and hospital indemnity insurance
  • Participate in our wellness program, which includes free health screenings
  • Use our Employee Assistance Program (EAP) for confidential support and resources
  • Bi-State Development is an eligible employer for the Public Service Loan Forgiveness (PSLF) program
  • Get exclusive gym discounts at Club Fitness, The Edge Fitness Clubs, and OneLife Fitness at Ballpark Village
  • Work out anytime at one of our nine onsite gyms, available 24/7
  • Enjoy free MetroLink and MetroBus access
  • Save with discounted cell phone plans

Let us support your well-being and professional growth while making a difference!
Job Summary
TheTelecommunications Analyst II is responsible for developing, maintaining, andsupporting technology and telecommunications systems that enhance theefficiency and effectiveness of Bi-State Development's core businessoperations.
Job Responsibilities
  • Analyzes communication needs across business units and recommends appropriate telecommunications solutions.
  • Performs maintenance, upgrades, and troubleshooting for the VoIP communications platform and call recording systems.
  • Maintains call center configurations including holiday schedules, Interactive Voice Response (IVR), call routing, Direct Inward Dialing (DIDs), and extension moves/adds/changes.
  • Diagnoses and resolves issues involving VoIP, analog equipment, cube routers, and network connectivity.
  • Supports overhead paging systems and remote door/gate access equipment, coordinating with vendors as needed.
  • Produces confidential voice and data management reports, including system availability and usage metrics.
  • Tests, evaluates, and recommends replacement communications equipment.
  • Responds to user inquiries and service requests, documenting work through the ticketing system.
  • Keeps leadership informed of progress, escalating challenges and requesting guidance on priorities when necessary.

Knowledge, Skills, and Abilities
  • Experience supporting Cisco Call Manager and enterprise VoIP platforms.
  • Knowledge of SIP trunking and voice network integration (preferred).
  • Experience with Cisco Jabber and Cisco Finesse applications.
  • Familiarity with 66-block cross-connects and structured cabling systems.
  • Experience integrating phone systems with door/gate badge access systems.
  • Skilled in toning and tracing telecommunications cabling.
  • Proven ability to analyze, troubleshoot, and resolve voice and data communication failures.
  • Ability to troubleshoot traffic from external vendors through cube routers.
  • Ability to configure and support voice gateways and related telecommunications equipment.
  • Experience working with outside vendors to diagnose and resolve phone system issues.
  • Ability to assess business communication needs and recommend appropriate technical solutions.
  • Ability to manage inventory of communications equipment, supplies, and tools.
  • Knowledge of Microsoft operating systems, including Windows 10 and Windows Server (2008-2019).
  • Strong interpersonal skills with the ability to work effectively with all levels of technical and business staff.
  • Excellent verbal and written communication skills with diverse audiences and technical skill levels.
  • Ability to collaborate as part of cross-functional technical and professional teams.
  • Demonstrated ability to work independently, prioritize tasks, maintain schedules, and adapt in challenging situations.

Work Environment
  • Primarily an office or remote setting with desk-based computer work.
  • Frequent use of multiple monitors, network systems, and technical software.
  • May require occasional visits to data centers, telecom sites, or equipment rooms.
  • Possible exposure to noise, cooling systems, and confined spaces in server or network facilities.
  • Work may include on-call duties or extended hours during network outages or emergencies.

Physical Abilities
  • Ability to sit and work at a computer for long periods
  • Manual dexterity to handle cables, routers, or other telecom equipment occasionally
  • Good vision for reading network diagrams, data, and technical documents
  • Clear hearing and speaking ability for phone-based troubleshooting and communication
  • Ability to walk through facilities or perform site visits when required
  • Occasional ability to lift and move light equipment (typically under 25-50 lbs.)
  • Stamina to work extended hours during outages or emergency support situations

Compensation
66,940.00 - 89,250.00 (Annually)
Employment Type
Full Time
Location
Headquarters
Education
Bachelor's Degree Preferred
Telecommunications or related field; equivalent experience will be considered.
Experience
3 years
Minimum of (3) three years of telecom/infrastructure experience.
Certifications & Licenses
Cisco and related telecommunications certifications preferred.
Equal Employment Opportunity (EEO)
Bi-State Development is proud to be an Equal Opportunity Employer.
Compensation Disclosure
Bi-State Development is committed to ensuring all employees are compensated fairly. The salary range provided reflects our current expectations for this position.

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