Telecommunication Assistant Jobs in Racine, WI (NOW HIRING)

Job Objective:  

The Triage RN’s objective is to provide sound clinical communication and problem solving through a strong ability to triage on site situations, incidents, and staff questions remotely through both verbal and telephonic means and at a high volume of incoming calls.  Additionally, Triage nurses will be making outbound calls to Hospice, Home Care, Families, and updating provider portals via secured link. 

Qualifications: 

• Must have a current RN license in good standing in the state of MN and any other state that ACS is providing services.  
• Must have a minimum of 7 years of experience as an RN/LPN/CNA or combined in Assisted Living, Memory Care or LTC. 
• Great organizations skills with the ability to hold self-accountable when not directly supervised. 
• Exceptional communications skills both verbal and written  
• Experience with Electronic Health Records i.e., Eldermark, Epic or Point Click Care, Residex and others. 
• Experience or a willingness to learn state of the art phone and telecommunication technology 
• Must have a good understanding of Pharmacology, Blood Glucose Monitoring, first aid,  high acuity LTC nursing and emergency preparedness.  
• Must be professional and able to remain calm in difficult situations 
• Must have a willingness to work with your team to manage time off and open shifts. 

Job Responsibilities: 

• Answer calls when scheduled to be on duty including nights, weekends, and holidays. 
• Must have great attention to detail and clinical investigative skills 
• Document appropriately in the EHR 
• Communicate professionally and effectively with a diverse workforce 
• Must be able to follow and adhere to our work from home policies without variance 
• Communicate professionally both in oral and written form while maintaining HIPAA complinace 
• Promote a positive team approach and live our mission and core values for those who rely on your expertise 
• Keep up with AL educational and mandatory state requirements.  
• Self-Manage and track all various state licenses and CEU requirements 
• Attendance of Mandatory Team Meetings/Training meetings outside of your work schedule.  

Physical Responsibilities (based on essential responsibilities) Must be able to frequently perform tasks such as, but not limited to those listed below: 

• Must be able to communicate effectively via phone or telehealth.   
• Must be able to remain awake and alert during overnight hours 
• Must not consume alcohol or illegal substances while on duty or 12 hours prior to your shift 
• Must be able to input information into an EHR 
• Must be able to work every other weekend and every other Holiday 

Environment: 

• This is a work from home position. You must have a quiet private space free from pets, family and background noise. 
• You must maintain the appropriate internet bandwidth to support the applications needed to do the job. 
• Travel needs to be reported to your manager for preapproval and internet verification.  Risk aversion to IT equipment.   
• Must maintain permanent residence in MN, IA or WI or any other payroll approved state.  

Working Hours: 

• Evenings and overnights M-F 
• We offer a variety of shifts on Weekends and Holidays for 24/hour coverage based on client need and call volumes. 

General Notes: 

• This job description is not intended to be all inclusive; additional details will be specified by the supervisor.  The employee will also perform other reasonable business duties as assigned by the supervisor. 
• Management reserves the right to change job responsibilities, duties and hours as needs arise. 
• Accelerated Care Solutions is an at will employer.  This job description is a guideline and does not constitute a written or implied employment contract.