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Telecommunication Assistant Jobs in Boston, MA (NOW HIRING)

Beverly Hospital

Telecommunications Operator

Beverly, MA

$17 - $22.88/hr

The switchboard operator partners with the medical staff to assist in the completion of decedent paperwork utilizing the Massachusetts state death registry website as well as regularly communicates ...

FirstLight

Senior NOC Technician

Somerville, MA · On-site

$25 - $35/hr

Monitor and support the health, availability, and performance of telecommunications network ... Provide technical guidance and mentorship to NOC Technicians * Assist in developing troubleshooting ...

COMTECH TELECOMMUNICATIONS

Engineer II

Stoughton, MA · On-site

$78K - $100K/yr

Comtech Telecommunications Corp. is a leading global technology company providing terrestrial and ... * Assist with onboarding/offboarding processes using Rippling and other automated workflows.

COMTECH TELECOMMUNICATIONS

Engineer II

Stoughton, MA · On-site

$78K - $100K/yr

Comtech Telecommunications Corp. is a leading global technology company providing terrestrial and ... * Assist with onboarding/offboarding processes using Rippling and other automated workflows.

Via Logic LLC

Acquisition Program Support

Bedford, MA · On-site

$120 - $160/hr

... operations. * Assist the Program Manager in overall program execution, governance, and delivery ... Knowledge of DoD acquisition processes, telecommunications infrastructure, and mission ...

AT&T

Assistant Store Manager

Plymouth, MA

$18K/mo

Our most successful Assistant Store Managers have: * Excellent communication and leadership skills ... Three or more years of sales and/or customer experience in telecommunications or a related industry

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Telecommunication Assistant information

What is a telecommunication assistant?

Telecommunication Assistants are professionals who support the installation, maintenance, and operation of telecommunication systems such as phone lines, internet connections, and network equipment. They handle tasks like troubleshooting technical issues, setting up devices, and providing customer support. Their work ensures that communication networks run smoothly and efficiently within an organization or for customers. They may also keep records, schedule repairs, and assist with upgrading telecommunications infrastructure.

What are the key skills and qualifications needed to thrive as a telecommunication assistant, and why are they important?

To thrive as a Telecommunication Assistant, you need a solid understanding of telecommunications systems, basic IT knowledge, and typically a high school diploma or associate degree in a related field. Familiarity with PBX systems, VoIP technology, call center software, and ticketing systems is often required. Attention to detail, strong organizational skills, and effective communication are standout soft skills in this role. These abilities are crucial for ensuring seamless communication services, quick issue resolution, and efficient support for organizational operations.

What are some common challenges faced by telecommunication assistants, and how can they be addressed?

Telecommunication Assistants often encounter challenges such as managing multiple service requests simultaneously, troubleshooting connectivity issues under time pressure, and adapting to frequent technology updates. To address these challenges, it's important to develop strong organizational skills, stay updated on the latest telecommunication systems, and communicate effectively with both technical teams and end-users. Proactively seeking training opportunities and collaborating with colleagues can also help build confidence and efficiency in handling complex tasks.

What is the difference between Telecommunication Assistant vs Network Technician?

AspectTelecommunication AssistantNetwork Technician
CredentialsHigh school diploma or equivalent; some roles may require certifications in telecommunicationsAssociate's degree or certifications in networking or IT
Work EnvironmentOffice settings, customer sites, telecommunications companiesData centers, server rooms, client sites
Job FocusAssisting with installation, maintenance, and troubleshooting of telecommunication systemsInstalling, configuring, and repairing network hardware and infrastructure

While both roles support communication infrastructure, a Telecommunication Assistant primarily assists with telephony and communication systems, whereas a Network Technician focuses on computer networks and data systems. The roles often overlap in environments like telecom companies, but Network Technicians typically require more technical certifications and hands-on network experience.

How to get into telecommunication assistant with no experience?

To become a telecommunication assistant with no experience, focus on developing basic communication and technical skills through online courses or certifications related to telecommunications. Entry-level positions often require a high school diploma or equivalent, and gaining familiarity with tools like phones, radios, or network equipment can improve your chances; internships or volunteering can also provide relevant experience.

Is a telecommunication assistant job stressful?

A telecommunication assistant job can be moderately stressful due to the need to handle multiple communication systems, troubleshoot technical issues, and meet performance standards. The role often requires strong communication skills, attention to detail, and the ability to work under pressure, especially during high call volumes or system outages.

What are the most commonly searched types of Telecommunication jobs in Boston, MA?

The most popular types of Telecommunication jobs in Boston, MA are:

What cities near Boston, MA are hiring for Telecommunication Assistant jobs?

Cities near Boston, MA with the most Telecommunication Assistant job openings:

Telecommunication Assistant jobs near you

Supervisor, Telecommunications Operations

Boston, MA • On-site, Remote

East Boston Neighborhood Health Center
Health Care and Social Assistance • 1 - 5K employees
Learn more about East Boston Neighborhood Health Centerexternal

Full-time

Posted 25 days ago

Job description

Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!
As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities.
Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly - every role at NeighborHealth is vital. Together, we're advancing medicine and delivering the best care experience for our patients and community!
Interested in this position? Apply online and create a personal candidate account!
Current Employees of NeighborHealth- Please use our internal careers portal to apply for positions.
To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page.
Time Type:
Full time
Department:
Telecommunications
All Locations:
151 Orleans Street
Position Summary:
NeighborHealth is seeking an experienced Telecommunications Operations Supervisor to serve as a key operational support for the telecommunications team, ensuring smooth day-to-day functions, continuity of service, and effective coordination across systems and staff. This role is ideal for a professional with deep expertise in contact center operations, PBX systems, telecommunications support, staff training, and project coordination, with the ability to guide team workflows, troubleshoot complex issues, and maintain service reliability in a fast-paced healthcare environment.
What You'll Do
The Telecommunications Operations Supervisor oversees the day-to-day work of the telecommunications team, helping keep everything running smoothly. They serve as the first point of support for the Contact Center, assist with phone systems, keep projects on track, and train staff on the tools they use. This role also participates in an on-call rotation to help address urgent issues when they arise. When the Telecommunications Manager is unavailable, the Supervisor helps assign tasks to ensure work continues without disruption.
The successful candidate will be able to perform the following responsibilities:
Essential Duties
  • Coordinate daily telecommunications work and help keep team priorities on track.
  • Support the Telecommunications Manager with assigning and monitoring work.
  • Serve as the main liaison with the Contact Center.
  • Provide backup support for the PBX and related systems.
  • Assist with system rollouts, upgrades, testing, and other special projects.
  • Troubleshoot telecommunications issues and help resolve problems quickly.
  • Work with vendors, internal departments, and staff to support reliable telecommunications service.
  • Maintain records, documentation, and equipment information as needed.
  • In the manager's absence, assign duties as needed to keep work moving.
  • Support additional staff as the department grows or changes.

Training Responsibilities
  • Provide training for Contact Center systems and related telecommunications tools.
  • Train incoming telecommunications staff on department procedures, systems, and support expectations.
  • Develop and update training materials, guides, and process documentation.
  • Provide follow-up help and refresher training when systems or procedures change.

On-Call Responsibility
Participates in an on-call rotation with department staff to respond to urgent issues, outages, and other critical needs outside of regular business hours, ensuring timely support and continuity of service. Escalates to Manager or CTO, if necessary.
Supervisory Scope
Provides day-to-day coordination and task oversight for the telecommunications team, including assigning work and following up on priorities as needed. This role supports team operations without full managerial authority, ensuring work progresses efficiently and service remains uninterrupted.
What You'll Bring
  • Bachelor's degree in Telecommunications, Information Technology, Computer Science, or a related field (or equivalent combination of education and experience).
  • 7 to 10 years of progressive experience in telecommunications support, contact center operations, and enterprise phone systems, including increasing responsibility in coordination or leadership roles.
  • Minimum of 5 years' experience in healthcare or multi-site clinics required.
  • Strong interpersonal and communication skills, with the ability to build rapport across diverse teams.
  • Solid knowledge of PBX and VoIP systems, contact center platforms, call routing, telecom infrastructure, vendor coordination, and system implementation and support practices.
  • Exceptional problem-solving and conflict-resolution abilities.
  • Ability to handle sensitive and confidential matters with professionalism and discretion.
  • Proficiency in Microsoft Office Suite.
  • The ability to work in a fast-paced environment.

Work Environment & Physical Requirements
  • This position operates in a professional office and clinic environment.
  • Regularly required to sit, stand, walk, and use hands to operate a computer and other office equipment.
  • Must be able to remain in a stationary position for extended periods while performing administrative and computer-based tasks.
  • Occasionally required to lift or move items weighing up to 20 pounds (such as files, office supplies, or small equipment).
  • Must have adequate visual acuity, hearing, and manual dexterity to perform essential job functions.
  • May occasionally move between clinic and administrative areas and be exposed to a typical clinical setting.
  • Expected to follow all NeighborHealth and OSHA safety policies and procedures, including maintaining a safe and ergonomic work environment

The pay range for this role is $99,840 - $153,920
EEO & Accommodation Statement:
NeighborHealth is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to HRrecruit@NeighborHealth.com or call 617-568-4480 to let us know the nature of your request
Federal Trade Commission Statement:
According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website. We do not ask or require downloads of any applications, or "apps." Job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.
E-Verify Program Participation Statement:
NeighborHealth participates in the Electronic Employment Verification Program, E-Verify. As an E-Verify employer, all prospective employees must complete a background check before beginning employment.

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