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Telecommunication Assistant Jobs in Addison, IL (NOW HIRING)

Illinois Telephone Corporation

Be Seen First

Telecommunications Schedular

Hillside, IL · On-site

$20/hr

We are looking for a dependable highly organized and reliable individual to assist in our telecom service department. Must have Telecom scheduling experience and telecommunications experience. Tip ...

TransUnion

Telecom Voice Provisioning Analyst

Chicago, IL · On-site

$24.86 - $36.06/hr

... calls. * Assist with special projects, training, and education for other departments or individuals as assigned by management. Required Knowledge and Experiences * 5+ years of telecommunications ...

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Telecommunication Assistant information

What is a telecommunication assistant?

Telecommunication Assistants are professionals who support the installation, maintenance, and operation of telecommunication systems such as phone lines, internet connections, and network equipment. They handle tasks like troubleshooting technical issues, setting up devices, and providing customer support. Their work ensures that communication networks run smoothly and efficiently within an organization or for customers. They may also keep records, schedule repairs, and assist with upgrading telecommunications infrastructure.

What are the key skills and qualifications needed to thrive as a telecommunication assistant, and why are they important?

To thrive as a Telecommunication Assistant, you need a solid understanding of telecommunications systems, basic IT knowledge, and typically a high school diploma or associate degree in a related field. Familiarity with PBX systems, VoIP technology, call center software, and ticketing systems is often required. Attention to detail, strong organizational skills, and effective communication are standout soft skills in this role. These abilities are crucial for ensuring seamless communication services, quick issue resolution, and efficient support for organizational operations.

What are some common challenges faced by telecommunication assistants, and how can they be addressed?

Telecommunication Assistants often encounter challenges such as managing multiple service requests simultaneously, troubleshooting connectivity issues under time pressure, and adapting to frequent technology updates. To address these challenges, it's important to develop strong organizational skills, stay updated on the latest telecommunication systems, and communicate effectively with both technical teams and end-users. Proactively seeking training opportunities and collaborating with colleagues can also help build confidence and efficiency in handling complex tasks.

What is the difference between Telecommunication Assistant vs Network Technician?

AspectTelecommunication AssistantNetwork Technician
CredentialsHigh school diploma or equivalent; some roles may require certifications in telecommunicationsAssociate's degree or certifications in networking or IT
Work EnvironmentOffice settings, customer sites, telecommunications companiesData centers, server rooms, client sites
Job FocusAssisting with installation, maintenance, and troubleshooting of telecommunication systemsInstalling, configuring, and repairing network hardware and infrastructure

While both roles support communication infrastructure, a Telecommunication Assistant primarily assists with telephony and communication systems, whereas a Network Technician focuses on computer networks and data systems. The roles often overlap in environments like telecom companies, but Network Technicians typically require more technical certifications and hands-on network experience.

How to get into telecommunication assistant with no experience?

To become a telecommunication assistant with no experience, focus on developing basic communication and technical skills through online courses or certifications related to telecommunications. Entry-level positions often require a high school diploma or equivalent, and gaining familiarity with tools like phones, radios, or network equipment can improve your chances; internships or volunteering can also provide relevant experience.

Is a telecommunication assistant job stressful?

A telecommunication assistant job can be moderately stressful due to the need to handle multiple communication systems, troubleshoot technical issues, and meet performance standards. The role often requires strong communication skills, attention to detail, and the ability to work under pressure, especially during high call volumes or system outages.
Telecommunication Assistant jobs near you

Telecommunication Analyst (Local to IL)

Sonoma Consulting Inc.

Chicago, IL • On-site

Full-time

Re-posted 14 days ago

Job description

Company Description

Sonoma Consulting is one of the fastest growing national IT Consulting and Executive Search company in the United States, which was founded in 2011 by Mark McGee, the President and CEO. Sonoma Consulting has two business divisions - IT Consulting Services & Executive Search to serve its 150 national clients which range from entrepreneurial start-ups to Global Fortune 500.

Job Description

Title : Telecommunication Analyst

Location : Chicago, IL

6 Months Contract to Hire

Job Description:

Responsibilities:

  • Analysis of hotel telecom facilities and recommendations for optimization of facilities (i.e. telecom audits).
  • Provide telecom escalation and problem solving support for hotels on 24 x 7 basis.
  • Assist in managing telecom vendors.
  • Provisioning support of Corporate telephone systems including Avaya and Mitel telephony systems.
  • Assist with the implementation of Corporate telecommunications standards.
  • Project management with supervision of new hotel openings and transitions including but not limited to PBX, voicemail, call accounting and E911.
  • Project management of telephone system switch replacements for existing hotels.
  • Customer Support role with hotel on a worldwide basis. This entails after hours support approximately every 5 weeks.

Requirements:

  • Minimum 4 years Telecommunications experience in the hospitality industry with respect to hotel operations.
  • Knowledge of telecom voice network ordering processes and telecommunications support protocols from a variety of providers both US and International.
  • Programming experience with Avaya, Mitel, and other hospitality centric telephone systems.
  • Familiar with data/voice networking including firewalls, network switches and terminology.
  • Experience with different call accounting and voicemail systems
  • Good communication and documentation skills.
  • Adaptability to new and emerging technologies.
  • Able to work independently.
  • Ability to travel up to 40% of the month.
Additional Information

Titles: Telecom Engineer, Telecom Analyst, Telecommunication Analyst, Telecommunication Engineer, Voice Engineer, 

Skills : Avaya, MItel, Voice, 


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About Sonoma Consult

Sourced by ZipRecruiter

Sonoma Consult is a California based C corporation helping companies bring products to the patient by working closely with the engineering teams and the clinicians. Our goal, no matter what stage of product development, is to create and execute a plan of action to move the product through the appropriate clinical and regulatory steps. Sonoma Consult works cohesively with the engineers and physicians to translate technologies to the clinic. Our goal is to help you get the very best product to the clinic and to the market. This includes planning, execution and ensuring critical data is delivered in the right format to ensure the feedback loop to the design team ultimately delivers the most advanced technology to the patient.

Industry

Business management consulting

Company size

1 - 10 Employees

Headquarters location

Sonoma, CA, US

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