Telecom Technical Assistant Jobs in Arizona (NOW HIRING)

Iridium is an award-winning and innovative satellite communications company with bragging rights to the only network that offers voice and data connectivity anywhere in the world. For over 20 years, Iridium’s unique network and services have supported critical communications needs for individuals, businesses, and the evolving Internet of Things.

At Iridium, we understand the importance of staying connected and the limitations of traditional communications networks. People across the globe, including first responders, humanitarians, global militaries, scientific researchers, and lone workers, as well as ships, aircraft and remote operations all rely on Iridium to stay connected. We take our responsibility for providing these essential communications very seriously and pride ourselves on offering a reliable lifeline when needed. Likewise, Iridium is committed to providing an exciting and innovative workplace, where employees are challenged to think outside the box and collaborate on new, bold ideas and solutions. Our talented teams are passionate about their work and the impact our company makes around the world. Iridium fosters an empowering and inclusive culture that allows employees to genuinely be their best selves. We are looking for others who want to join this truly unique company that celebrates our employees and provides the opportunity to truly make a difference in the world.

Base Pay Range: $75,000 - $95,000 USD

Actual compensation will be determined based on a variety of factors and this range represents an estimate of compensation at the time of posting. Base salary is only one part of our compensation package for this role. You may also be eligible for company stock and annual bonus. Employee benefits also include medical, dental, and vision insurance coverage; 401(k) retirement plan options; paid time off and paid holidays; paid parental leave; and other discounts and perks.

Iridium is seeking aNetworkEngineer II to support and maintain Iridium’s Gateway telecomand dataarchitecture andassociatedservice subsystems. In this role, you will serve as a key support resource, assisting withfinal-tierescalationsupporttoground systems operations, includingGateway Technical Operations(GTO), Tier 2 Customer Support, and Service Delivery teams. In this role, you will gain valuable experience with satellite telecom gateway technologies across on‑premise and cloud environments. You willcontributedirectly tothe triage activities that impactservicereliability, operationalexcellence, and newservicedeployments.

• Collaborate withsenior engineers,vendors, subcontractors, and consultants to resolve technical issues
• Assist intheoperationand maintenance ofGateway subsystems and services, both on‑premise and cloud‑based
• Support the administration and maintenance of the remote monitoring and management system, including script updates, alert response, dashboard monitoring, and periodic system reviews
• Assist in theidentification, investigation, and resolution ofoperational issues
• Work closely with the Operations team to enhance maintenance procedures and improve troubleshooting success
• Partner with team members to ensure that high‑quality products and services are ready for production deployment according to schedule
• Investigate and resolve Tier 2 customer tickets
• Contribute to the creation and maintenance of documentation for Gateway network elements and infrastructure
• Provide technical support to both internal teams and external partners
• Primarily support the Iridium Certus service suite

• Bachelor’s degree in Engineering, Computer Science, or a related field, or equivalent relevant experience
• 2+ years ofof relevant experience in the telecommunications or a related technical field
• Working knowledge of Linux (Red Hat/CentOS), IP network infrastructure, VMware, ATCA platforms, and database systems/tools (Oracle, MySQL, MSSQL) from installation through maintenance
• Strong communication skills, with the ability to clearly present information and ideas to others
• Have confidence and be able to easily build meaningful relationships with your manager and members of your team
• Must be able to prioritize your tasks, be self‑aware enough to identify and correct mistakes, and not be afraid to ask for help when needed
• Be active in seeking out ways to improve yourself and gain new knowledge, and be enthusiastic in sharing knowledge with others

• Any AWS certification (i.e., AWS Certified Cloud Practitioner, AWS Certified Advanced Networking, AWS Certified AI Practitioner, etc.)
• Knowledge of:
  • Communications systems architecture
  • Circuit‑and packet‑switched voice/data communications
  • TCP/IP communications
  • VoIP systems, including network management
• Experience with IPv4 networks, GSM, telecom systems, or real‑time systems
• Experience with software lifecycle processes
• Experience in software development experience (C, C++, Python)
• Experience in IP network engineering, development, integration, and testing

• Be on callto support major network issues
• Be able to travel up to10%
• This position directly performs under, supports, or is exposed to a U.S. government contract. To comply with the requirements of that U.S. government contract, applicants for this position must be U.S. citizens