Telecom Tech Support Jobs in Toronto, ON (NOW HIRING)

Requisition ID: 268646 
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Telecommunications Billing Specialist - Mobility Services is responsible for the administration, validation, reporting, and optimization of enterprise mobility-related expenses and billing activities. The role ensures billing accuracy, financial accountability, inventory alignment, and cost optimization across corporate wireless services.
The incumbent serves as a key liaison between telecommunications carriers, finance teams, business units, and mobility operations teams to manage invoices, resolve billing discrepancies, maintain inventory integrity, support chargeback processes, and deliver reporting that enables 
effective financial governance of mobility services. The role supports enterprise wireless environments including smartphones, tablets, mobile broadband, and associated service plans. 

Is this role right for you? In this role, you will:
Mobility Billing Management
Review, validate, and process wireless carrier invoices from multiple providers.
Ensure billing aligns with approved contracts, rate plans, service inventories, and corporate policies.
Verify charges related to activations, upgrades, suspensions, cancellations, and device replacements.
Identify billing anomalies, duplicate charges, overages, and unauthorized services.
Support invoice approval and payment processes in accordance with financial controls.
Financial Reporting & Chargebacks
Allocate mobility expenses to the appropriate cost centers and business units.
Perform monthly billing reconciliations and prepare chargeback reports.
Assist with budgeting, forecasting, accruals, and spend analysis.
Produce regular reporting on mobility spend, trends, usage, and inventory utilization.
Support internal and external audit requirements.
Vendor Management & Billing Dispute Resolution
Act as primary point of contact for carrier billing issues.
Open and manage billing disputes through resolution.
Validate carrier credits and ensure timely application to invoices.
Support contract compliance reviews and carrier performance monitoring.
Participate in regular governance meetings with mobility providers.
Mobility Inventory Reconciliation
Reconcile carrier billing against enterprise mobility inventory records.
Ensure all billed devices and services have an assigned owner and business purpose.
Identify inactive, unassigned, or obsolete services for optimization.
Support lifecycle management activities including onboarding, transfers, and decommissioning.
Cost Optimization & Analysis
Monitor wireless consumption, Roaming and spending trends.
Recommend rate-plan optimizations and service rationalization opportunities.
Identify unused or underutilized services for cancellation.
Manage mobility cost-saving initiatives and vendor consolidation programs.
Contribute to enterprise telecom expense management (TEM) initiatives.
Governance & Compliance
Ensure compliance with mobility policies, financial controls, and audit requirements.
Maintain accurate billing documentation and supporting records.
Manage inventory and billing audits.
Lead in process improvement initiatives that enhance billing accuracy and operational efficiency.

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:
Education
Postsecondary education in Business Administration, Finance, Accounting, Information Technology, Telecommunications, or a related discipline.
Experience
5-7 years of telecommunications billing, telecom expense management (TEM), mobility operations, or financial analysis experience.
Experience managing enterprise wireless carrier billing.
Experience working with telecom providers such as Rogers, Bell, or TELUS.
Experience supporting chargeback and cost-allocation models.
Technical Knowledge
Understanding of enterprise wireless services, mobility platforms, and carrier billing structures.
Knowledge of mobile devices, wireless plans, roaming services, and telecommunications inventory management.
Familiarity with Telecom Expense Management (TEM) platforms.
Knowledge of contract interpretation and vendor invoicing practices.
Analytical Skills
Strong financial and data analysis capabilities.
Advanced Microsoft Excel skills.
Experience using Power BI or similar reporting tools.
Ability to identify billing discrepancies and cost-saving opportunities.
Professional Competencies
Strong attention to detail.
Excellent problem-solving and investigative skills.
Effective communication and stakeholder management.
Ability to manage multiple priorities and meet strict billing deadlines.
Strong customer service and vendor relationship management skills.

What's in it for you?
Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.
Upskilling through online courses, cross-functional development opportunities, and tuition assistance.  
Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!

Location(s):  Canada : Ontario : Toronto 
Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  
At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our  Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.