Telecom Tech Support Jobs in Toronto, ON (NOW HIRING)

Who we are

ML arteka is one of the fastest-growing IT Services and Consulting companies in Canada and serves some of the most iconic brands, including Google, Loblaws, Staples, Telus, Bell, Rogers, CIBC, BMO, CMLS, Fossil, Fitbit and more.

Over the last decade, we have achieved 100% client retention and earned more than 20 notable industry recognition. This reflects our reliability in delivering what we promise and the quality we bring to every engagement.

Join our growth-driven culture and help us lead, innovate, and simplify. We are looking for a team members who embody our values:

• Empathetic - we listen, we understand, and are considerate of everyone
• Persevering - we don't give up on challenges or people and go all the way
• Inclusive - we value everyone and their perspectives
• Reliable - we deliver what we promise, and more
• Innovative - we make things better than they were yesterday

The role

We are seeking a Senior Solution Architect to lead high-value telecom modernization engagements from presales discovery through solution shaping and early delivery readiness, with a strong focus on Rogers-targeted opportunities.

This is not a generic cloud architecture role. You will be expected to speak the language of telecom and connect business outcomes to practical architecture decisions across OSS/BSS, digital channels, integration, and AI-enabled productivity.

You will work at the intersection of client advisory, presales solutioning, and execution shaping—owning discovery workshops, solution narratives, demos, and proposal architecture, then translating the proposed solution into implementation-ready artifacts (HLD, NFRs, WBS, and delivery guidance).

This role is ideal for someone who combines telecom domain depth, modern engineering credibility, and strong client-facing consulting skills.

You will Lead telecom solutioning for strategic pursuits

• Run discovery sessions and workshops with stakeholders across business, product, architecture, engineering, and operations
• Define scope, value drivers, constraints, dependencies, and success metrics
• Translate telecom pain points into clear solution pathways and modernization options
• Build persuasive solution narratives, demos, and proposal inputs for strategic opportunities

Design enterprise telecom architectures that are implementable

• Create architecture concepts and solution designs for telecom use cases such as:
  • eSIM activation journeys (entitlement, provisioning integration)
  • AI chatbot / agent-assist (RAG knowledge retrieval, escalation flows, human-in-the-loop)
  • Call center modernization (agent desktop integration, case workflows, knowledge access)
  • Product catalog and offer management (modeling, governance, time-to-market acceleration)
  • Order-to-fulfillment orchestration connecting channels, order, fulfillment, and billing
• Define secure, resilient, observable architectures suitable for regulated, high-availability telecom environments
• Communicate architecture tradeoffs effectively to both technical and executive stakeholders

Shape delivery for successful execution

• Produce delivery-shaping artifacts that reduce ambiguity and execution risk:
  • architecture diagrams
  • High-Level Design (HLD)
  • key NFRs (security/IAM, audit logging, resiliency, observability)
  • WBS, estimates, and developer-ready task breakdowns
• Support LLD direction as needed and align solution intent with delivery reality
• Collaborate closely with client teams, BSAs, developers, and delivery leads

Bring strong event-driven and engineering depth

• Define Kafka-based event-driven architecture, including topic design, schema/versioning, replay/idempotency, and operational monitoring
• Guide integration-heavy, distributed solution design with practical engineering judgment
• Provide credible technical direction across backend, integration, and digital experience layers

Drive reusable accelerators and better solutioning leverage

• Contribute to reusable assets such as reference architectures, reference repos, CI/CD baselines, and integration scaffolding
• Capture repeatable patterns that improve consistency, speed, and quality across pursuits and programs

Keep AI solutioning current and enterprise-ready

• Shape AI-enabled telecom solutions using modern patterns (including RAG, agent-assist, and workflow automation)
• Apply governance, evaluation, and security considerations to ensure proposals are credible and implementable
• Help position AI as a measurable productivity and experience lever in telecom operations and service delivery

Who you are

• Senior, client-facing Solution Architect experience in complex enterprise environments
• Strong telecom domain depth, especially in OSS/BSS-led modernization
• Proven experience leading presales solutioning (discovery, solution shaping, demos, estimation, proposal support)
• Experience shaping modernization programs in large enterprise organizations
• North American enterprise experience preferred; Tier-1 telecom exposure (including Rogers) is a strong advantage

Telecom Domain Expertise (Must-Have)

You understand how telecom organizations operate across:

• product/offer lifecycle and catalog management
• order orchestration and order-to-activation flows
• provisioning/service activation integration
• customer care and operational ticketing flows
• billing touchpoints and downstream dependencies
• reliability, governance, and change management at scale

Technical Expertise (Must-Have)

• Strong Azure solution architecture expertise for secure, resilient, observable systems
• Deep experience with Kafka and event-driven architecture
• Strong engineering credibility with Java (must-have)
• Working knowledge of Node.js and Angular for solution shaping across integration and digital layers
• Strong grasp of enterprise integration, security/IAM, auditability, observability, and high availability patterns

AI & Modernization Capability

• Practical experience with RAG-based knowledge retrieval, agent-assist patterns, and workflow automation
• Ability to explain AI governance, evaluation, and security tradeoffs in enterprise environments
• Experience applying AI in regulated or high-availability contexts is a strong plus

Personal Attributes

• High technical credibility with architects, engineers, and client stakeholders
• Strong executive communication and consulting presence
• Structured thinker who can move from ambiguity to actionable architecture
• Commercially aware and grounded in implementation realities
• Calm, collaborative, and effective in complex stakeholder environments

Nice to Have

• Telecom offer management / catalog specialization
• Adobe ecosystem familiarity (including Adobe Experience Platform-style environments)
• MarTech / digital experience integration exposure for personalization and journey optimization

What to expect

Besides Competitive Salary and working for one of Canadas Best Managed and Top 50 Technology Companies, you should expect:

• Purposeful Work: autonomy, resources, and time you need to do what matters for our clients and most importantly - you
• Positive Environment: recognition coupled with a flexible environment that celebrates diversity, inclusivity and encourages everyone to achieve their best
• Growth & Development: opportunities to grow professionally and personally through mentorship, training, and development programs
• Transparency & Trust: direction, purpose, mission, and expectations are never a secret; you will always know where you stand as well as where you are going
• Exclusive Perks: discounts on shopping, the gym, insurance, mobile phone plans, not to mention an office smoothie bar and enough coffee to make you vibrate
• Meaningful Benefits: life happens. You will get health, dental, vision, disability, travel insurance, and much more all covered by us
• Unforgettable Events: team bonding, BBQs, office lunches (pizza, always pizza), gala dinners, and any other excuse to have fun

Inclusion and equal opportunity employment

ML arteka is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status, Aboriginal/Native American status, or any other legally-protected factors. Disability-related accommodation during the application process is available upon request.