Telecom Support Jobs in Chicago, IL (NOW HIRING)

Company Description

Halo Group is a premier provider of IT talent. We place technology experts within
the teams of the world's leading companies to help them build innovative
businesses that keep them one step closer to their customers and one step
ahead of the competition. We offer a meaningful work environment for
employees, attractive and interesting engagements for consultants, and cutting-edge
digital innovation for our customers.
We delight in helping our customers execute their digital vision. Big projects or
small, Halo Group knows that by combining the highest quality talent with our
unwavering support, we will become an invaluable extension of the team. Halo
Group's experienced consultants in Detroit, Atlanta and Dallas specialize in all
areas of product/project governance, UX/UI, multi-platform applications, quality
assurance/testing, cloud computing, and data analytics.
Since its inception, Halo Group has been recognized for numerous awards, including: 
- INC 5000
- Future 50
- 101 Best and Brightest
- Michigan 50 Companies to Watch
- Goldline Research - "Most Dependable Companies"
- Ernst & Young - "Entrepreneur of the Year" Finalist

Senior Network and Telecom Operations Engineer

Principal Duties and Responsibilities:

Creates documentation relating to Networking and Telecom support as required

Work with vendors on SLAs, procedures, technology, and migrations.

Define work processes and procedures to ensure availability, support and stability of the environment.

Ensure Telecom infrastructure is being administered in an effective fashion.

Communicates with Business and Managed Services on Telecom needs

Recommends Networking and Telecom related hardware, software, and services.

Provides documentation for all phases as required by assigned projects

Participates in various support reviews (requests, change orders) and brings follow-up action items to closure in a timely manner

Provides immediate escalation support for problems escalated from the Network Administrator and Engineer

Works with team to provides high level design in projects, including upgrades, acquisitions, and migrations

Interacts with other Operations management and Senior personnel to resolve issues

Defines plans for future growth and Enterprise demand

Maintains a working knowledge of their field, advises the IT Operations Director of current trends relating to the Networking and Telecom environment or available products

Defines and enforces best practices and implementations on the Enterprise

Performs a variety technology related tasks, as assigned by the IT Operations Director

Complete all tasks within assigned schedule and budget while maintaining a high level of quality

Provide periodic and accurate feedback on status of assignments

Identify and communicate problems that affect progress to the team

Resolve, or seek resolution to problems, from peers, immediate manager, or other Operations personnel

Define standards and procedures identified for work assignments

Review and create all information and documents relevant to assignments in detail

Maintain a positive work attitude, a high level of communication and cordial relations that foster team work

Resolves requests or change orders in timely fashion

Senior Network and Telecom Operations Engineer
Principal Duties and Responsibilities:
Creates documentation relating to Networking and Telecom support as required
Work with vendors on SLAs, procedures, technology, and migrations.
Define work processes and procedures to ensure availability, support and stability of the environment.
Ensure Telecom infrastructure is being administered in an effective fashion.
Communicates with Business and Managed Services on Telecom needs
Recommends Networking and Telecom related hardware, software, and services.
Provides documentation for all phases as required by assigned projects
Participates in various support reviews (requests, change orders) and brings follow-up action items to closure in a timely manner
Provides immediate escalation support for problems escalated from the Network Administrator and Engineer
Works with team to provides high level design in projects, including upgrades, acquisitions, and migrations
Interacts with other Operations management and Senior personnel to resolve issues
Defines plans for future growth and Enterprise demand
Maintains a working knowledge of their field, advises the IT Operations Director of current trends relating to the Networking and Telecom environment or available products
Defines and enforces best practices and implementations on the Enterprise
Performs a variety technology related tasks, as assigned by the IT Operations Director
Complete all tasks within assigned schedule and budget while maintaining a high level of quality
Provide periodic and accurate feedback on status of assignments
Identify and communicate problems that affect progress to the team
Resolve, or seek resolution to problems, from peers, immediate manager, or other Operations personnel
Define standards and procedures identified for work assignments
Review and create all information and documents relevant to assignments in detail
Maintain a positive work attitude, a high level of communication and cordial relations that foster team work
Resolves requests or change orders in timely fashion

Title: Network Engineer, Network Operation Engineer, Telecom Operation Engineer, Telecom Network Engineer

Skills: Network, Telecom Operations, Telecom, 365, Virtulaization