Telecom Support Jobs in Albuquerque, NM (NOW HIRING)

Edgewater Federal Solutions is seeking a Senior Field Telecom Technician to support a major national laboratory.

This role involves device deployments, troubleshooting, and installation of voice gateways and voice access switches. The technician performs minor Avaya device updates and supports project-based work such as office build's and upgrades.Basic copper and fiber knowledge is required for station-level troubleshooting and connectivity validation.

• Planning and execute network installations in accordance with customer orders, technical specifications, and industry standards.
• Analyze installation requirements, order and gather necessary equipment, supplies, and tools, and assess installation sites to ensure successful deployments.
• Prepare installation diagrams, establishing voice and data networks by running, pulling, terminating, and splicing cables, and installing telecommunications equipment such as routers, switches, multiplexors, cable trays, and alarm and fire-suppression systems.
• Build ironwork and ladder racks, activate remote access tools, and coordinate with contractors to ensure seamless integration of systems.
• Verify service by testing circuits, equipment, and alarms, identifying and correcting issues or escalating them as necessary.
• Document and label equipment and cables, record configuration diagrams and specifications, and maintain a safe work environment by adhering to codes, standards, and legal regulations.
• Utilizing the customer's ticketing system, you will track and update all work performed.
• A basic understanding of VoIP technology is required, adhere to the customer's best practices and procedures when installing cabling and equipment.
• Install, troubleshoot, repair, and maintain telecommunications equipment, provide reports, complete requests for new service, and determine the methodology for installing telephone services.
• Contribute to the overall success of telecommunications projects ensuring high-quality service delivery.

• BS Diploma and a minimum of 6 years, or more, of directly related experience that demonstrates the knowledge, skills, and ability to perform the duties.
• Related experience may be substituted for relevant education and vice versa.
• Ability to obtain & maintain a U.S. Dept. of Energy Clearance
• U.S. Citizenship is required.

Required Skills:

• Systems and VoIP: Advanced knowledge of VoIP, SIP trunking, IP telephony, and enterprise communication systems (such as AVAYA)
• Strong leadership skills.
• Utilize ServiceNow and CAIRS ticketing systems to manage work orders, service requests, incident response, and customer support activities.
• Deploy and configure IP, digital, and analog devices.
• Support GPON voice services.
• Identify and differentiate outside plant (OSP) and inside plant (ISP) infrastructure for both copper and fiber cabling to support accurate troubleshooting, patching, and escalation.
• Install voice gateways and voice access switches.
• Perform patching in telecom closets.
• Troubleshoot CAT5/CAT6 and fiber patching.
• Use tone generator, probe, cable tester, punch-down, labeling and VFL tools
• Execute project deployments and migrations.
• Document work and follow safety procedures.
• Other duties as assigned by the customer.

Desired:

• ES-7j or higher certification

Physical Requirements

• Ability to lift, carry, and handle equipment weighing a minimum of 50 pounds.
• Ability to stand, walk, bend, and kneel for extended periods while performing installations and troubleshooting.
• Ability to work in confined spaces, including telecom closets and under-desk environments.
• Ability to use ladders and perform work at elevated positions when required.
• Ability to safely handle and install equipment in rack and office environments.

About Us: 

Edgewater Federal Solutions is a privately held government contracting firm located in Frederick, MD. The company was founded in 2002 with the vision of being highly recognized and admired for supporting customer missions through employee empowerment, exceptional services and timely delivery. Edgewater Federal Solutions is ISO 9001, 20000-1, 270001 certified, appraised at CMMI Level 3 Maturity for Development and Services, and has been named in the Top Workplaces in the Greater Washington Area Small Companies for 2018 through 2025.

It has been and continues to be the policy of Edgewater Federal Solutions to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, and/or other statuses protected by applicable law.