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Telecom Supervisor Jobs in Georgia (NOW HIRING)

MCI Careers

Sales Supervisor I

Savannah, GA · On-site

... telecom, technology e-commerce, and financial services. Our contact centers are powered by both on ... We're currently seeking experienced Customer Service Supervisors to lead teams supporting a variety ...

MCI Careers

Call Center Supervisor

Savannah, GA

... telecom, technology e-commerce, and financial services. Our contact centers are powered by both on ... Supervisors are responsible for the day-to-day activity and development of 15-25 representatives ...

MCI Careers

Call Center Supervisor

Savannah, GA · On-site

$40K/yr

... telecom, technology e-commerce, and financial services. Our contact centers are powered by both on ... Supervisors are responsible for the day-to-day activity and development of 15-25 representatives ...

MCI Careers

Call Center Supervisor

Savannah, GA

... telecom, technology e-commerce, and financial services. Our contact centers are powered by both on ... Supervisors are responsible for the day-to-day activity and development of 15-25 representatives ...

Vatic Outsourcing

Client Account Manager

Atlanta, GA · On-site

Telecom Troubleshooting skills * Forensic analysis of telecom invoices inclusive of reviewing ... Ability to leverage automation for efficiency and added customer benefit Supervisory Responsibility:

MCI Careers

Call Center Supervisor

Savannah, GA · On-site

$40K/yr

... telecom, technology e-commerce, and financial services. Our contact centers are powered by both on ... Supervisors are responsible for the day-to-day activity and development of 15-25 representatives ...

Vatic Outsourcing

Client Account Manager

Atlanta, GA · On-site

Telecom Troubleshooting skills * Forensic analysis of telecom invoices inclusive of reviewing ... Ability to leverage automation for efficiency and added customer benefit Supervisory Responsibility:

Vatic Outsourcing

Client Account Manager

Atlanta, GA · On-site

Telecom Troubleshooting skills * Forensic analysis of telecom invoices inclusive of reviewing ... Ability to leverage automation for efficiency and added customer benefit Supervisory Responsibility:

Vatic Outsourcing

Client Account Manager

Atlanta, GA · On-site

Telecom Troubleshooting skills * Forensic analysis of telecom invoices inclusive of reviewing ... Ability to leverage automation for efficiency and added customer benefit Supervisory Responsibility:

MCI Careers

Customer Service Supervisor I

Savannah, GA · On-site

... telecom, technology e-commerce, and financial services. Our contact centers are powered by both on ... Supervisors are responsible for the day-to-day activity and development of 15-25 representatives ...

Hitachi

ERP Supervisor

Atlanta, GA

H-E Parts International Mining Solutions Usa Inc Profession (Job Category): IT, Telecom & Internet ... Managers and Supervisors * Employees * Industry specialists and advisory groups QUALIFICATIONS:

MCI Careers

Sales Supervisor I

Savannah, GA · On-site

... telecom, technology e-commerce, and financial services. Our contact centers are powered by both on ... We're currently seeking experienced Customer Service Supervisors to lead teams supporting a variety ...

MCI Careers

Sales Supervisor I

Savannah, GA · On-site

... telecom, technology e-commerce, and financial services. Our contact centers are powered by both on ... We're currently seeking experienced Customer Service Supervisors to lead teams supporting a variety ...

MCI Careers

Sales Supervisor I

Savannah, GA

... telecom, technology e-commerce, and financial services. Our contact centers are powered by both on ... We're currently seeking experienced Customer Service Supervisors to lead teams supporting a variety ...

AT&T

Director-Technology - Salesforce

Alpharetta, GA · Hybrid

$188K - $316K/yr

Lead migration from legacy CRM and telecom platforms into a unified Salesforce architecture * Embed ... Supervisor: Yes Our Director-Technology jobs earn between $188,100.00 - $316,000.00 USD Annual. Not ...

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All JobsTelecom Supervisor JobsTelecom Supervisor Jobs in Georgia

Telecom Supervisor information

See Georgia salary details

$33.8K

$78.7K

$112.3K

How much do telecom supervisor jobs pay per year?

As of Aug 7, 2026, the average yearly pay for telecom supervisor in Georgia is $78,748.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,400.00 and $94,600.00 per year, depending on experience, location, and employer.

What is the difference between Telecom Supervisor vs Telecom Technician?

AspectTelecom SupervisorTelecom Technician
CredentialsTypically requires a bachelor's degree in telecommunications, electronics, or related field; certifications like Cisco or CompTIA are commonUsually requires a high school diploma or technical certification; certifications like Cisco or CompTIA are also common
Work EnvironmentSupervises teams in office settings, field sites, or network operation centersWorks primarily in the field or on-site installing, repairing, and maintaining telecom equipment
Job ResponsibilitiesOversees telecom operations, manages staff, plans projects, ensures service qualityPerforms hands-on installation, troubleshooting, and maintenance of telecom systems

The main difference is that a Telecom Supervisor manages teams and oversees operations, while a Telecom Technician focuses on technical installation and repairs. Both roles require technical knowledge and certifications, but the supervisor has additional responsibilities in management and planning.

What are the typical challenges faced by a telecom supervisor when managing field teams?

Telecom Supervisors often oversee multiple field teams responsible for installation, maintenance, and repair of telecom infrastructure. One common challenge is coordinating schedules and resources to ensure timely project completion, especially when handling unexpected outages or emergencies. Additionally, maintaining clear communication between team members, clients, and upper management is crucial, as is ensuring strict adherence to safety and quality standards. Balancing administrative responsibilities with on-site supervision can also require strong organizational skills.

What are the key skills and qualifications needed to thrive as a telecom supervisor, and why are they important?

To thrive as a Telecom Supervisor, you need a solid background in telecommunications systems, network infrastructure, and team leadership, often supported by a degree in telecommunications or related field and relevant supervisory experience. Familiarity with industry-standard tools such as network management software, fiber optic testing equipment, and certifications like CompTIA Network+ or Cisco CCNA is typically required. Strong communication, problem-solving, and organizational skills help in effectively managing teams and coordinating complex projects. These skills and qualities ensure efficient network operations, timely project delivery, and high-quality service in a fast-evolving technical landscape.

What is a telecom supervisor?

Telecom Supervisors are professionals who oversee the installation, maintenance, and operation of telecommunications systems and teams. They manage technicians, ensure compliance with safety and industry standards, and coordinate projects involving phone, internet, and data networks. Their responsibilities also include troubleshooting system issues, scheduling staff, and communicating with clients or upper management. Strong leadership, technical expertise, and organizational skills are essential for success in this role.
What are popular job titles related to Telecom Supervisor jobs in Georgia? For Telecom Supervisor jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Telecom Supervisor jobs in Georgia look for? The top searched job categories for Telecom Supervisor jobs in Georgia are:
What cities in Georgia are hiring for Telecom Supervisor jobs? Cities in Georgia with the most Telecom Supervisor job openings:
Telecom Supervisor jobs near you
Infographic showing various Telecom Supervisor job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $78,748 per year, or $37.9 per hour.

Customer Service Supervisor I

MCI Careers

Savannah, GA

Full-time

Re-posted 7 days ago

Job description

Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

Our Employee Development team is hiring experienced Customer Service Supervisors to support a variety of commercial and public sector clients. In this role, you’ll lead a team of inbound customer service agents, providing coaching, support, and performance management to ensure team success and client satisfaction.

This is a full-time, on-site position. Candidates must be local and able to report to one of our physical contact center locations.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.


Responsibilities

WHAT DOES SOMEONE IN THIS ROLE DO?

Supervisors are responsible for the day-to-day activity and development of 15-25 representatives within a complex call center environment. The Customer Service Supervisor I position is responsible for ensuring call quality from start to finish, and pro-actively seeks ways to improve the internal processes and sales results program wide. Customer Service Supervisor II conduct regular business meetings with representatives to complete performance reviews and coaching to ensure maximum quality and production of direct reports. Customer Service Sales Supervisor I work closely with the Operations Manager, ensuring the overall adherence to corporate policies and procedures

Key Responsibilities:

  • Supervise and support a team of 15–25 front-line agents handling inbound calls.
  • Coach team members on customer service best practices and performance improvement.
  • Monitor KPIs and drive productivity, quality, and customer satisfaction.
  • Conduct regular performance reviews and provide actionable feedback.
  • Collaborate with internal teams including QA, Training, IT, and Recruiting.
  • Manage scheduling, payroll submissions, and workforce planning.
  • Support hiring, onboarding, and disciplinary actions as needed.
  • Serve as a subject matter expert on client-specific processes and expectations.

Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

The ideal candidate would share and understand the high-growth objectives of the company. This position requires an advanced degree of leadership, creative thinking, and dedication to people. The ability to professionally represent the organization internally and client-facing is a must. The right candidate will exhibit good business judgment and acumen and be comfortable collaborating with other departments and locations throughout the organization.

REQUIRED QUALIFICATIONS

  • Minimum of 3 years of call center experience or 1 year in a supervisory role.
  • Associate’s degree or equivalent combination of education and experience.
  • Strong communication, leadership, and interpersonal skills.
  • Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint).
  • Experience with call center tools and performance metrics (KPIs, SLAs).
  • Ability to manage conflict, prioritize tasks, and thrive in a fast-paced environment.
  • Proven ability to coach and develop team members effectively.

PREFERRED QUALIFICATIONS:

  • Experience in military, local, state, or federal government environments.
  • Degree from an accredited two- or four-year college or university.
  • Experience managing on-site teams.
MCI Careers logo

About MCI Careers

Sourced by ZipRecruiter

MCI Careers is a noted global leader in the Business Process Outsourcing (BPO) industry located in Ashburn, VA, US. Recognized for delivering robust customer engagement services, tech integrations, and consulting, they serve numerous world-class brands and governmental bodies. MCI Careers was established in 2009 by Anthony Marlowe following the purchase of his prior BPO company which boasted over 3,200 employees. The company has set a mission to provide opportunities for people who seek continuous improvement and personal growth through their professional journey.

Industry

Computer and electronic product manufacturing

Company size

1,001 - 5,000 Employees

Headquarters location

Ashburn, VA, US

Social media

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