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Telecom Solution Architect Jobs (NOW HIRING)

ServiceNow

Solution Architect

Addison, TX · On-site +1

$61 - $80.25/hr

You do not need prior experience with ServiceNow's telecom product portfolio - we will invest in ... Solution Architect, Technical Consultant, or developer - ideally in professional services or ...

ServiceNow

Solution Architect

Orlando, FL · On-site +1

$58.75 - $77.50/hr

You do not need prior experience with ServiceNow's telecom product portfolio -- we will invest in ... Solution Architect, Technical Consultant, or developer -- ideally in professional services or ...

ServiceNow

Solution Architect

Chicago, IL · On-site +1

$65 - $85.50/hr

You do not need prior experience with ServiceNow's telecom product portfolio - we will invest in ... Solution Architect, Technical Consultant, or developer - ideally in professional services or ...

ServiceNow

Solution Architect

Chicago, IL · On-site +1

$65 - $85.50/hr

You do not need prior experience with ServiceNow's telecom product portfolio - we will invest in ... Solution Architect, Technical Consultant, or developer - ideally in professional services or ...

ServiceNow

Solution Architect

Chicago, IL · On-site +1

$65 - $85.50/hr

You do not need prior experience with ServiceNow's telecom product portfolio - we will invest in ... Solution Architect, Technical Consultant, or developer - ideally in professional services or ...

ServiceNow

Solution Architect

Atlanta, GA · On-site +1

$60.50 - $79.75/hr

You do not need prior experience with ServiceNow's telecom product portfolio - we will invest in ... Solution Architect, Technical Consultant, or developer - ideally in professional services or ...

ServiceNow

Solution Architect

Chicago, IL · On-site +1

$65 - $85.50/hr

You do not need prior experience with ServiceNow's telecom product portfolio - we will invest in ... Solution Architect, Technical Consultant, or developer - ideally in professional services or ...

CGI Inc.

GCP Solution Architect

Salt Lake City, UT · On-site

$61 - $80.25/hr

GCP Solution Architect Category: Architecture Main location: United States, Utah, Salt Lake City ... Telecom) Experience with DevSecOps, SRE, or FinOps practices Education: Bachelor's degree in ...

E*Pro, Inc.

Salesforce Solution Architect

Chicago, IL · On-site

$71 - $88/hr

In addition, our industry expertise and knowledge within financial services, Insurance, Telecom ... Salesforce Enterprise Architect Job Location: Chicago, IL Type: Contract Description: Enterprise ...

AT and T

Principal Solution Architect

Dallas, TX · On-site

$174.10K - $261.10K/yr

Familiarity with telecom/B2B domain concepts is a plus but not required. What you'll bring: * You ... Our Principal Solution Architect, earns between $174,100-$261,100 USD Annual, Not to mention all ...

Reply

SAP Solution Architect

Atlanta, GA

$79 - $106.50/hr

We are seeking an SAP Solutions Architect with deep SAP expertise and strong enterprise ... operating in the telecom and media, industry and services, banking, insurance and public ...

Reply

SAP Solution Architect

Chicago, IL

$175K - $225K/yr

We are seeking an SAP Solutions Architect with deep SAP expertise and strong enterprise ... operating in the telecom and media, industry and services, banking, insurance and public ...

Reply

SAP Solution Architect

Chicago, IL · On-site

$175K - $225K/yr

We are seeking an SAP Solutions Architect with deep SAP expertise and strong enterprise ... operating in the telecom and media, industry and services, banking, insurance and public ...

Reply

SAP Solution Architect

Chicago, IL · On-site

$175K - $225K/yr

We are seeking an SAP Solutions Architect with deep SAP expertise and strong enterprise ... operating in the telecom and media, industry and services, banking, insurance and public ...

Saxon Global

PreSales Solution Architect

Irving, TX

... Telecom, Healthcare, Banking and Media Entertainment for their continued growth. Job Title: Solutions Architect/Pre-sales Consultant The Solutions Architect/Pre-Sales Solutions Consultant actively ...

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Telecom Solution Architect information

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How much do telecom solution architect jobs pay per hour?

As of May 31, 2026, the average hourly pay for telecom solution architect in the United States is $70.17, according to ZipRecruiter salary data. Most workers in this role earn between $60.58 and $79.81 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Telecom Solution Architect, and why are they important?

To thrive as a Telecom Solution Architect, you need deep expertise in telecommunications networks, protocols, and system integration, typically backed by a degree in engineering or computer science. Familiarity with industry standards, cloud platforms, OSS/BSS systems, and certifications like TOGAF or Cisco are highly valuable. Strong analytical thinking, communication, and stakeholder management skills help effectively translate business requirements into technical solutions. These skills ensure the architect can design scalable, secure, and cost-effective telecom solutions that align with business goals.

How does a Telecom Solution Architect typically collaborate with cross-functional teams during large-scale network projects?

Telecom Solution Architects play a critical role in bridging technical and business teams during complex network projects. They often work closely with network engineers, project managers, sales teams, and clients to gather requirements, design solutions, and ensure alignment with business objectives. Regular meetings, design workshops, and technical review sessions are common, allowing the architect to translate business needs into technical specifications and oversee the implementation phase. This collaborative environment requires strong communication skills and the ability to coordinate across multiple departments to deliver effective telecom solutions.

What are Telecom Solution Architects?

Telecom Solution Architects are professionals who design, implement, and oversee telecommunications systems and networks for organizations. They analyze client requirements and develop technical solutions that align with business goals, ensuring efficiency, security, and scalability. Their responsibilities often include creating system blueprints, selecting appropriate technologies, and collaborating with engineering and project teams to deliver integrated telecom solutions. They play a key role in both the planning and deployment phases, ensuring that telecom systems meet current and future needs.
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Telecom Solution Architect jobs near you
Solution Architect

Solution Architect

ServiceNow

Addison, TX • On-site, Remote

$61 - $80.25/hr

Full-time

Posted 9 days ago

Job description

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
About the Role
ServiceNow is seeking a CRM Architect Director with deep telecommunications industry expertise to join our Customer & Industry Workflows Expert Services team. This role is designed for a seasoned CRM architect who brings both the technical depth to lead complex ServiceNow implementations and the industry fluency to speak credibly about telco-specific business challenges, operational models, and transformation priorities.
You do not need prior experience with ServiceNow's telecom product portfolio - we will invest in building that expertise. What matters is that you bring a genuine understanding of how telecommunications companies operate: from network and service management to customer lifecycle, revenue assurance, and the operational complexity unique to carriers, CSPs, and infrastructure providers. This industry knowledge, paired with your CRM architecture skills, will enable you to drive exceptional outcomes for some of the world's most complex telco customers.
What You Will Do
  • Lead ServiceNow CRM implementations for telecommunications customers, applying industry knowledge to accelerate adoption and drive measurable business outcomes
  • Translate telco-specific business challenges - such as customer churn, order fallout, service assurance, and B2B/B2C complexity - into effective CRM solution designs
  • Serve as a trusted advisor to telco customers, connecting their operational priorities to ServiceNow platform capabilities
  • Demonstrate empathy for the customer and genuine passion in helping them succeed in a highly competitive industry
  • Engage and collaborate with ServiceNow R&D teams on escalated technical issues, including telco-specific product gaps and enhancements
  • Provide thought leadership to telco sponsors and stakeholders in solving business process and technology problems
  • Review customer architecture, design processes, and system integrations, with sensitivity to legacy telco environments and OSS/BSS landscapes
  • Configure solution environments to address customer requirements and business issues
  • Contribute to pre-sales campaigns by sharing telco-specific implementation strategies and best practices
  • Mentor field resources on telco industry context and delivery best practices for CRM applications in telecommunications
  • Collaborate with Product Management to surface telco customer needs and inform the ServiceNow product roadmap
  • Share industry insights and lessons learned with internal teams and the broader ServiceNow community

Qualifications
Our ideal candidate:
  • 10+ years of experience in customer-facing implementation and delivery roles such as Solution Architect, Technical Consultant, or developer - ideally in professional services or consulting
  • 10+ years in the CRM technology industry
  • Significant experience working with or within telecommunications companies - including carriers, CSPs, cable/broadband providers, or telco infrastructure firms
  • Deep understanding of telco business models, customer lifecycle management, and operational challenges (e.g., churn, order management, B2B/enterprise sales, network-driven service delivery)
  • Familiarity with OSS/BSS architecture and how CRM systems interact with broader telco technology stacks
  • Comfort learning new technology platforms quickly - prior ServiceNow experience helpful but not required
  • Ideally ServiceNow CSA and CSM certified, or willingness to certify upon hire
  • Ability to perform deep architectural advisory work
  • Excellent verbal and written communication skills, including ability to present to executives, chair workshops, and facilitate complex stakeholder sessions
  • Highly data-driven with commitment to driving customer engagement toward business outcomes and value realization
  • Fanatical about customer success and tenacious at driving long-term customer value
  • Must be able to travel up to 25% annually, when applicable

Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.
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About ServiceNow

Sourced by ZipRecruiter

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're proud to be one of FORTUNE's 100 Best Companies to Work For® and World's Most Admired Companies® 2022.

Industry

It services

Company size

5,001 - 10,000 Employees

Headquarters location

Santa Clara, CA, US

Year founded

2004

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