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Telecom Program Manager Jobs in Utuado, PR (NOW HIRING)

Kelly Services

Quality Analyst

Barceloneta, PR

At Kelly ® Science, Engineering, Technology & Telecom (SETT) , we're passionate about helping you ... management and disposal, and any other program applicable according to the position duties.

All JobsTelecom Program JobsTelecom Program Manager JobsTelecom Program Manager Jobs in Utuado, PR

Telecom Program Manager information

See Utuado, PR salary details

$36.5K

$101.7K

$148.6K

How much do telecom program manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for telecom program manager in Utuado, PR is $101,742.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,300.00 and $125,400.00 per year, depending on experience, location, and employer.

What does a Telecom program manager do?

A Telecom Program Manager oversees and coordinates large-scale telecommunications projects within an organization. Their responsibilities include planning, executing, and closing projects related to telecom infrastructure, network upgrades, and service deployments. They work closely with cross-functional teams, vendors, and stakeholders to ensure projects are delivered on time, within scope, and on budget. Additionally, they often manage risk, resolve issues, and ensure compliance with industry regulations. The role requires strong leadership, communication, and technical knowledge of telecommunications systems.

What are the key skills and qualifications needed to thrive as a telecom program manager?

To thrive as a Telecom Program Manager, you need strong project management skills, a deep understanding of telecommunications technologies, and typically a degree in engineering, IT, or a related field. Familiarity with tools like MS Project, Agile methodologies, and industry certifications such as PMP or Prince2 is often required. Exceptional leadership, communication, and problem-solving abilities help you manage cross-functional teams and stakeholders effectively. These skills are crucial for delivering complex telecom projects on time and within budget while ensuring alignment with business goals.

What are some common challenges faced by telecom program managers, and how can they be addressed?

Telecom Program Managers often navigate complex projects involving multiple stakeholders, evolving technologies, and tight deadlines. A common challenge is coordinating cross-functional teams, including engineers, vendors, and clients, to ensure timely delivery while managing shifting requirements. Addressing these challenges involves strong communication, proactive risk management, and maintaining up-to-date knowledge of industry standards. Building strong relationships across departments and setting clear expectations can help mitigate misunderstandings and keep projects on track.

What is the difference between Telecom Program Manager vs Telecom Project Manager?

AspectTelecom Program ManagerTelecom Project Manager
ResponsibilitiesOversees multiple related projects, manages strategic initiatives, aligns projects with business goalsManages individual projects, focuses on specific deliverables, timelines, and budgets
CertificationsPMI PMP, PgMP, or equivalent; industry-specific certificationsPMI PMP or similar; often holds technical certifications
Work EnvironmentStrategic planning, stakeholder management, cross-project coordinationDay-to-day project execution, team management, task tracking
Usage in IndustryCommon in large telecom companies for overseeing multiple initiativesFrequent in telecom firms for managing individual projects

The main difference is that a Telecom Program Manager oversees multiple related projects to achieve strategic goals, while a Telecom Project Manager focuses on executing specific projects. Both roles require similar certifications but differ in scope and responsibilities.

Telecom Program Manager jobs near you
Infographic showing various Telecom Program Manager job openings in Utuado, PR as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 16% Part Time, and 4% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $101,742 per year, or $48.9 per hour.

Senior Process Associate-Customer Service

Infosys

Aguadilla, PR • On-site

$17.25 - $23.75/hr

Full-time

Re-posted 18 hours ago

Infosys rating

7.0

Company rating: 7.0 out of 10

Based on 62 frontline employees who took The Breakroom Quiz

153rd of 226 rated it services

Job description


Customer Service Representative
Job Type: Full Time, Onsite
Location: Aguadilla, Puerto Rico
Role Summary:
You will be responsible to own all interactions and troubleshooting. This is of a high level nature and typically involves a system that prompts them with questions to ask the customer and things to check on. If that does not solve the issue, then they transfer the customer to FirstNet Technical Support.
Essential Responsibilities:
  • Post-sales operational support and expertise to meet the needs of business Customers' key contacts, such as Authorized Order Placers (AOPs) and telecom managers of Client enterprise accounts
  • Assist key contacts with overall wireless program management including: billing/reporting product support, billing inquiries/issues, payment processing, account and Service Level changes such as rate plans, features, etc. (single transaction and bulk changes), equipment troubleshooting and upgrades, network troubleshooting, general service information, international calling/roaming support and migrations, and warranty exchange.
  • Identify opportunities for process improvements that enhance the quality of service provided to CLIENT's Customers
  • Resolve Customer issues that require in depth analysis and research

Qualifications
Basic:
  • Minimum of 12 months of experience in Customer Services or in a customer facing role
  • High school diploma or GED required

Preferred:
  • Fully bilingual (Spanish and English)
  • Prior experience working in a call center environment is a plus
  • Excellent verbal and written communication
  • Ability to interact with customers in a professional manner while having an upbeat and friendly demeanor
  • Excellent computer skills including experience with Microsoft Office products
  • Ability to work independently at a quick pace and with a high degree of accuracy
Who We Are
Infosys BPM Limited, a wholly owned subsidiary of Infosys Limited (NYSE: INFY), provides end-to-end transformative business process management (BPM) services for its clients across the globe. The company's integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines, and address business challenges for its clients. Utilizing innovative business excellence frameworks, ongoing productivity improvements, process reengineering, automation, and cutting-edge technology platforms, Infosys BPM enables its clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience.
Infosys BPM has 38 delivery centers in 13 countries spread across 5 continents, with 60,966 employees from 104 nationalities, as of September, 2025.
The company has been consistently ranked among the leading BPM companies globally and has received over 60 awards and recognitions in the last 5 years, from key industry bodies and associations like the Outsourcing Center, SSON, and GSA, among others. Infosys BPM also has very robust people practices, as substantiated by the various HR-specific awards it has won over the years. The company has consistently been ranked among the top employers of choice, on the basis of its industry leading HR best practices. The company's senior leaders contribute widely to industry forums as BPM strategists.
EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity/National Origin
Infosys is an equal opportunity employer, and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.

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