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Telecom Network Administration Jobs in California

AMVAC CHEMICAL CORP

Network Administrator

Irvine, CA · On-site

... network administration or a related infrastructure role within an enterprise environment * Experience managing multi-site WAN environments including carrier circuit management and telecom ...

E*Pro, Inc.

Sr. Network Administrator

San Jose, CA · On-site

In addition, our industry expertise and knowledge within financial services, Insurance, Telecom ... Excellent Linux system administration skills * Strong scripting experience (Shell, Perl, Python ...

Munchkin

Helpdesk Support Specialist

Van Nuys, CA · On-site

Network Administration/Engineering Duties: * Exchange/Outlook E-mail support including user ... Telecom Administration duties. Setup Shoretel and RingCentral phones and support call center ...

Munchkin

Helpdesk Support Specialist

Van Nuys, CA · On-site

Network Administration/Engineering Duties: * Exchange/Outlook E-mail support including user ... Telecom Administration duties. Setup Shoretel and RingCentral phones and support call center ...

CYNET SYSTEMS

Network Engineer IV

Milpitas, CA · On-site

$76 - $81/hr

... telecom infrastructure. * Deploy and configure network switches and related hardware. * Support ... Network monitoring tool administration. * Project implementation exposure. * Experience ...

Meta

Partner Manager, Network Investments

Menlo Park, CA · On-site +1

$162K/yr

This role requires a strong background in strategy development, financial analysis, telecom ... Bachelor's degree (or relevant experience) in telecommunications, business administration, finance ...

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Telecom Network Administration information

What is telecom network administration?

Telecom Network Administration refers to the management, operation, and maintenance of telecommunications networks, such as telephone, internet, and data communication systems. Professionals in this field ensure that network infrastructure runs smoothly, remains secure, and meets the needs of users by configuring hardware, monitoring performance, and troubleshooting issues. They also implement upgrades, enforce network policies, and coordinate with vendors or service providers. The role is essential for organizations that rely on robust and reliable communication systems.

What are the key skills and qualifications needed to thrive as a telecom network administrator, and why are they important?

To thrive as a Telecom Network Administrator, you need a solid understanding of network protocols, telecommunications infrastructure, and troubleshooting, typically supported by a degree in information technology or a related field. Familiarity with network management tools, VoIP systems, and certifications like CompTIA Network+ or Cisco CCNA are often necessary. Strong problem-solving, attention to detail, and effective communication skills help you excel when addressing technical issues and collaborating across teams. These skills ensure reliable network performance, minimal downtime, and efficient support for organizational communication needs.

What are some common challenges faced by telecom network administrators, and how can they be addressed?

Telecom Network Administrators often encounter challenges such as managing network outages, ensuring system security, and keeping up with rapid technological changes. Addressing these issues requires strong troubleshooting skills, continuous education on emerging technologies, and close collaboration with IT and engineering teams. Proactive network monitoring and regular security audits can help prevent downtime, while attending industry training and participating in professional communities supports ongoing learning.

What is the difference between Telecom Network Administration vs Network Support Specialist?

AspectTelecom Network AdministrationNetwork Support Specialist
CertificationsCCNA, CompTIA Network+CCNA, CompTIA Network+
Work EnvironmentTelecom companies, service providersIT departments, tech support firms
Primary ResponsibilitiesManaging telecom networks, configuring routers/switchesTroubleshooting network issues, supporting end-users
Industry UsageTelecommunications industryIT and tech support sectors

Telecom Network Administration focuses on managing and maintaining telecom-specific networks, while Network Support Specialists handle broader network troubleshooting and support across various IT environments. Both roles require similar certifications and often work within the same industry, but their core responsibilities differ in scope and focus.

What does a telecom network administrator do?

A telecom network administrator manages and maintains telecommunications systems, including voice, data, and internet networks. They configure network hardware, troubleshoot issues, ensure security, and optimize performance, often using tools like network monitoring software and requiring certifications such as Cisco or CompTIA. Their role involves ensuring reliable communication infrastructure within an organization.

What is the average salary for telecom network administration?

The average salary for telecom network administrators typically ranges from $60,000 to $90,000 annually, depending on experience, location, and certifications such as Cisco or CompTIA. Entry-level positions may start lower, while experienced professionals with specialized skills can earn higher salaries.

What are popular job titles related to Telecom Network Administration jobs in California?

For Telecom Network Administration jobs in California, the most frequently searched job titles are:

What job categories do people searching Telecom Network Administration jobs in California look for?

The top searched job categories for Telecom Network Administration jobs in California are:

What cities in California are hiring for Telecom Network Administration jobs?

Cities in California with the most Telecom Network Administration job openings:

Telecom Network Administration jobs near you

Genesys Cloud Engineer (Telecom Network Engineer)

SchoolsFirst Federal Credit Union

Tustin, CA • On-site

Full-time

Re-posted 15 days ago

SchoolsFirst Federal Credit Union rating

9.2

Company rating: 9.2 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

Job description

We're always looking for diverse, talented, service-oriented people to join our exceptional team.
Genesys Cloud Engineer (Telecom Network Engineer)
The pay range for this position is listed below. Our pay ranges are built to allow for candidates with various levels of skill and experience to be considered, as well as for room for growth and tenure achieved in a role over time. Typical new hire salary offers fall within the minimum to midpoint of a pay range for many candidates. Any offer extended to a candidate will be based upon their unique set of knowledge, skills, education, and experience as well as internal equity.
Pay Range:
$96,110.00 - $153,777.00
Scheduled Weekly Hours:
40
What You'll Be Doing
Responsible for effective design, administration, configuration, installation, provisioning, monitoring and troubleshooting to ensure availability, capacity and performance of Contact Center systems, is achieved. Perform assigned duties as listed in RACI model(s) and under general direction from manager. Collaborate with peers, architects, project managers, managers and business stakeholders on design, strategy and project activities.
  • Support SchoolsFirst's complex telecommunications infrastructure, with a focus on one or more key functional areas: Routing and Switching, Voice & Collaboration and Contact Center
  • Design, install and configure systems for the telecommunications infrastructure, using best practice principles
  • Design and implement highly available solutions, in order to minimize repair and recovery efforts from hardware or software failures
  • Perform tasks to ensure system availability and reliability, including daily monitoring, ongoing performance tuning and optimization, and OS and application patching
  • Document Standard Operating Procedures (SOPs) for current system administration, while developing innovative and automated approaches for those processes which can be improved
  • Troubleshoot, resolve and provide root cause analysis of complex system and user issues, independently or through coordination with 3rd party vendor support
  • Collaborate with team members, service stakeholders and vendors to fulfill service and enhancement requests
  • Manage vendor relationships by defining objectives, maintaining regular communication and establishing KPI's to assess vendor performance
  • Support ongoing improvements, including periodic failover and testing efforts, of disaster recovery and business continuity solutions
  • Forecast, recommend, and implement capacity planning
  • Provide after-hours maintenance and support as needed
  • Provide world-class end-user service and technical support
  • Obtain relevant certifications based on the Certification Path identified by management
  • Consistently strive to make improvements to our processes and technology
  • Participate in regularly scheduled huddles and meetings; report on individual metrics, analyze deviations, and discuss areas of improvement with the team as a whole
  • On call rotation supporting the production environment 24x7x365.

Additional Job Functions
  • Performs other duties as assigned
  • Complies with regulatory compliance and assigned training requirements including but not limited to BSA regulations corresponding to their specific job duties. Failure to do so may result in disciplinary and other employment related actions

Qualifications
  • Bachelor's Degree with a technical major, such as engineering or computer science or equivalent years of experience required
  • 5-7 years of contact center application and IP telephony experience required
  • GCX-GCP Genesys Cloud CX Certified Professional preferred
  • GCX-GCD Genesys Cloud CX Certified Developer preferred
  • GCX-ARC Genesys Cloud Architect Certification
  • GCP-GC Genesys Cloud Certified Professional
  • GCD-GC Genesys Cloud Certified Developer

Knowledge, Skills, and Abilities
  • Advanced knowledge of UC/CC applications with 4+ years of experience with applications such as: Genesys, Cisco Unified Contact Center Enterprise, Avaya, Five9, 8x8...
  • Advanced knowledge of IP telephony architecture with 3+ years of practical experience with SIP trunks, SBCs, Media Gateways, FXS/FXO, Codecs...
  • Advanced knowledge of UC/CC technologies (e.g. IVR, APIs, ACD, WFM/WFO, Omnichannel communications...)
  • Advanced knowledge of voip protocols (e.g., SIP/SDP, RTP/SRTP, WebRTC, MGCP...)
  • Intermediate knowledge of network communication as defined by TCP/IP and OSI models
  • Intermediate knowledge of POTS, DS1/T1, E1, DS3, OC3, FE, GigE and 10GigE.
  • Intermediate knowledge monitoring tools for SNMP, packet capturing and application log files
  • Intermediate knowledge of operating systems, servers and storage.
  • Intermediate knowledge of CoS and QoS designs, configurations and support.
  • Intermediate knowledge of audit and security best practices (CCPA, PII, PCI DSS, ISO).

    • Additional Knowledge, Skills, and Abilities
      • Advanced knowledge of UCaaS/CCaaS, with 2+ years of practical experience with Genesys Cloud
      • Support ongoing designs, implementations and management of Genesys Cloud's Contact Center solution
      • Monitor, analyze and report on contact center performance using analytic tools for forecasting, metrics, and KPI's.
      • Support capacity planning, load testing and performance tuning, to ensure optimal performance of the contact center systems.
      • Manage cloud services vendor(s), monitoring ticket escalations, coordinating upgrades and holding them accountable to contractual SLA's and obligations.
      • Collaborate with cross-functional teams to ensure successful delivery of organizational projects, which require integration through Genesys Cloud APIs
      • Work closely with internal departments to understand their business requirements, in order to provide customized contact center solutions.

    SchoolsFirst FCU is committed to Diverse, Equitable, and Inclusive Hiring
    At SchoolsFirst FCU we are dedicated to building and growing a diverse, inclusive, and authentic Dream Team, so if you're excited about a position or wanting to make a career change but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. Many skills are transferrable and you may be just the right candidate for the position, or for other roles we are working on.
    SchoolsFirst Federal Credit Union is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. SchoolsFirst FCU is an equal opportunity employer and prohibits discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibits discrimination against all individuals based on their race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, political affiliation, or genetic information.
    This organization participates in E-Verify.

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