Telecom Billing Architect Jobs (NOW HIRING)

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category Sales Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Applications will be accepted until 10/31/2026.

About the Role Salesforce is looking for an experienced Solution Engineer to join our Commercial Tech, Media, and Telecommunications (TMT) business unit. In this U.S.-based role, you will serve as a specialized Agentforce Revenue Billing (ARB) domain authority while providing core presales support across the full Agentforce Revenue Management (ARM) Quote-to-Cash suite. Partnering closely with Account Executives and cross-functional teams, your primary focus will be driving billing transformation, though you'll seamlessly navigate end-to-end ARM solutions (quoting, order management, and revenue lifecycle). You will design high-impact demos, guide migration pathways from legacy CPQ and billing tools, and elevate revenue expertise across the broader Solution Engineering team.

• Lead Billing & Support ARM: Serve as the primary technical specialist for Agentforce Revenue Billing (ARB) across TMT accounts, while providing foundational solution engineering support across the broader Agentforce Revenue Management (ARM) suite.
• Deliver End-to-End Demos: Lead discovery and build tailored demos, proof of concepts (POCs), and presentations anchored in ARB monetization while connecting seamlessly back into the upstream ARM Quote-to-Cash story.
• Architect Migration Pathways: Map clear, credible transition strategies for customers moving off legacy platforms— including legacy Salesforce CPQ, legacy Salesforce Billing, Zuora, Oracle, and NetSuite—to modern ARB and ARM architectures.
• Guide Monetization Strategy: Advise enterprise customers on complex billing evolution, including subscription models, consumption/usage-based pricing, media licensing, and Telecom rating/mediation.
• Bridge Tech & Finance: Translate revenue recognition rules (ASC 606 / IFRS 15), deferred revenue schedules, and downstream ERP integrations into modern platform designs.
• Force Multiply & Influence: Mentor fellow Solution Engineers on ARB/ARM best practices, while serving as the voice of the customer to Product Management to shape future billing and revenue roadmaps.

• Experience: 5+ years in Solution Engineering, presales, or a technical revenue operations role within High Tech, Media, or Telecommunications.
• Product Expertise: Deep technical focus on Agentforce Revenue Billing (ARB), complemented by working knowledge and support capabilities in Agentforce Revenue Management (ARM), legacy Salesforce CPQ, and legacy Salesforce Billing.
• Architectural Mindset: Understanding of how legacy CPQ/Billing models transition into native ARM and ARB objects and workflows.
• Financial Acumen: Knowledge of ASC 606 / IFRS 15 revenue recognition principles and how billing events feed financial subledgers and ERPs (e.g., NetSuite).
• Industry Knowledge: Solid grasp of TMT monetization patterns, such as metered usage/consumption, Telecom rating engines, and media rights pricing.
• Stakeholder Execution: Proven ability to navigate complex enterprise sales cycles and present confidently to audiences ranging from billing architects to C-suite executives.

• Hands-on experience executing implementations, demos, or migrations involving ARB, ARM, legacy Salesforce CPQ/Billing, or competing platforms (Zuora, Oracle Billing, Aria Systems).
• Official Salesforce Certifications (e.g., Salesforce CPQ Specialist, Revenue Cloud / Billing credentials).
• Track record of building presales enablement assets, demo environments, or competitive migration guides.

We aren't just building software — we are helping TMT industry leaders redefine how they monetize and scale in a rapidly shifting economy. As a Billing Specialist supporting our ARM suite, you will sit at the center of one of Salesforce's highest-growth strategic product areas, backed by world-class resources, an innovative culture, and the support to do the best work of your career.

Salesforce is an equal opportunity employer.

Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form. Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates' resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.

Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit.

The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $113,330 - $180,250 annually There is a different range applicable to specific work locations. In California and New York, and select cities in the metropolitan areas of Boston, Chicago, Seattle, and Washington DC, the base pay range for this role in those locations is $124,670 - $198,170 per year. Your recruiter can share more about the specific salary range for the job location during the hiring process. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable. We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you've come to the right place.