IT Manager - US
Lebanon, TN · On-site
$113 - $138/hr
Coordinate telecom services including internet and mobile providers. * Oversee local service desk ... Participate in internal and external audit activities, including SOX-related requirements.
IT Manager - US
Lebanon, TN · On-site
$113 - $138/hr
Coordinate telecom services including internet and mobile providers. * Oversee local service desk ... Participate in internal and external audit activities, including SOX-related requirements.
IT Manager - US
Lebanon, TN · On-site
$125K/yr
Coordinate telecom services including internet and mobile providers. * Oversee local service desk ... Participate in internal and external audit activities, including SOX-related requirements.
IT Manager - US
Lebanon, TN · On-site
$125K/yr
Coordinate telecom services including internet and mobile providers. * Oversee local service desk ... Participate in internal and external audit activities, including SOX-related requirements.
Telecom Audit Analyst information
What does a telecom audit analyst do?
A Telecom Audit Analyst is responsible for reviewing and analyzing an organization's telecommunications expenses and usage to identify cost savings, billing errors, and optimization opportunities. They audit invoices from telecom service providers, ensure contract compliance, and recommend ways to reduce unnecessary spending. By conducting detailed audits and usage analyses, they help companies streamline their telecommunications operations and improve financial efficiency.
What are the key skills and qualifications needed to thrive as a telecom audit analyst?
To thrive as a Telecom Audit Analyst, you need strong analytical skills, attention to detail, and a background in finance, accounting, or telecommunications. Familiarity with telecom billing platforms, Excel, data analysis tools, and relevant industry certifications like CTNS (Certified Telecommunications Network Specialist) is often required. Exceptional problem-solving abilities, communication skills, and the capacity to manage multiple projects help you stand out in this role. These skills are crucial for identifying billing discrepancies, ensuring cost savings, and optimizing telecom expenses for organizations.
What are the typical challenges faced by a telecom audit analyst when reviewing telecom invoices and contracts?
Telecom Audit Analysts often encounter challenges such as identifying billing discrepancies within complex telecom invoices, reconciling large volumes of data, and understanding varied contract terms across multiple vendors. Staying updated on ever-changing telecom rates, compliance requirements, and technologies is also essential. Analysts must communicate findings clearly to both technical and non-technical stakeholders, requiring strong organizational and interpersonal skills.
What is the difference between Telecom Audit Analyst vs Network Analyst?
| Aspect | Telecom Audit Analyst | Network Analyst |
|---|---|---|
| Certifications | Telecom certifications, such as CCNA, CCSA | Networking certifications like CCNA, CompTIA Network+ |
| Work Environment | Telecom companies, audit firms, consulting | IT departments, telecom providers, network operations |
| Primary Focus | Auditing telecom expenses, billing, and contracts | Designing, analyzing, and maintaining network infrastructure |
While both roles involve technical knowledge of telecom and networks, the Telecom Audit Analyst primarily focuses on auditing telecom expenses and contracts, ensuring cost efficiency. In contrast, the Network Analyst concentrates on network design, troubleshooting, and performance. Both roles require technical certifications and are common in telecom and IT industries, but their core responsibilities differ significantly.
What are popular job titles related to Telecom Audit Analyst jobs in Tennessee?
For Telecom Audit Analyst jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Telecom Audit Analyst jobs in Tennessee look for?
The top searched job categories for Telecom Audit Analyst jobs in Tennessee are:
What cities in Tennessee are hiring for Telecom Audit Analyst jobs?
Cities in Tennessee with the most Telecom Audit Analyst job openings:
$113 - $138/hr
Other
Posted 22 days ago
Job description
Job Details Level: Management
Job Location: Lebanon Plant - Lebanon, TN 37087
Position Type: Full-Time Regular
Salary Range: $125,000.00 - $125,000.00 Salary/year
Travel Percentage: 10-25% Travel
Perma-Pipe is looking for an experienced IT Manager – USA
The IT Manager – USA is a hands-on role responsible for coordinating IT support, business systems activities, and technology-related initiatives for three U.S. locations supporting approximately 150 users.
This role partners with local business leaders, direct reports, and global IT teams to understand, support, and optimise business processes, especially manufacturing and the engineer-to-order process. The position ensures reliable end-user support, consistent use of global standards, and successful coordination of assigned U.S. project activities. It requires a practical understanding of infrastructure, networks, applications, and cyber-security, but is not expected to provide direct server or network administration.
The role is situated in the United States in either Lebanon, TN, Hebron OH, Rolling Meadows IL, or The Woodlands, TX.
This is not a remote or hybrid office position.
IT Strategy & Leadership- Coordinate IT support and technology activities for three U.S. locations in alignment with business needs and global IT direction.
- Partner with global IT leadership to follow established standards, policies, and procedures.
- Support simplification, standardisation, and continuous improvement of local IT processes.
- Manage, mentor, and develop a small local IT team of two direct reports.
- Assist with local IT planning, purchasing, and cost control activities.
- Coordinate local support for workplace technology, infrastructure-related requests, and site connectivity needs in partnership with global IT and service providers.
- Monitor local service levels, user satisfaction, and issue resolution to support reliable day-to-day operations.
- Coordinate telecom services including internet and mobile providers.
- Oversee local service desk activity and ensure timely resolution or escalation of IT issues.
- Maintain and track local IT assets, including hardware and software inventories.
- Coordinate the U.S. implementation of ERP activities as part of a global project team, including local process readiness, communication, testing, training support, and user adoption.
- Work with manufacturing, engineering, supply chain, project management, and finance stakeholders to understand and support end-to-end business processes.
- Document, support and help optimise engineer-to-order processes, including quotation, engineering design, configuration, production planning, procurement, manufacturing execution, quality, shipping, and invoicing touchpoints.
- Identify opportunities to reduce manual work, duplicate data entry, and process gaps across the engineer-to-order lifecycle.
- Support business systems, databases, and reporting tools in coordination with global teams.
- Assist with data analytics and reporting capabilities, including Power BI where applicable.
- Provide or coordinate IT support for engineering systems, CAD tools, shop-floor systems, and manufacturing environments.
- Collaborate with business stakeholders to improve system usage, workflow consistency, data quality, and process adoption.
- Ensure local adherence to cybersecurity protocols and enterprise security standards.
- Participate in internal and external audit activities, including SOX-related requirements.
- Support implementation of global IT governance standards, processes, policies, and risk management practices at U.S. locations.
- Maintain alignment with HSE, quality, and corporate compliance standards.
- Coordinate assigned U.S. IT projects, system upgrades, and ERP-related activities in partnership with global project teams.
- Support initiatives that improve manufacturing efficiency, engineer-to-order execution, user adoption, data quality, and process consistency.
- Use practical project management methods to track actions, risks, timelines, and stakeholder communication.
- Identify opportunities to simplify, standardise, and improve business processes across manufacturing, engineering, and supporting functions.
- Manage vendor relationships for software, hardware, and IT services.
- Coordinate purchasing and contract management for IT-related needs.
- Act as a liaison between IT and business units to ensure effective communication.
- Translate technical concepts into clear, actionable insights for non-technical stakeholders.
- 10+ years of IT and business systems support; multi-site manufacturing support preferred.
- 3+ years of demonstratable IT Team leadership.
- Understanding of manufacturing business processes, with experience supporting engineer-to-order, project-based manufacturing, or similar complex order fulfillment environments preferred.
- Ability to work with business users to understand process pain points, translate needs into system or reporting requirements, and support practical improvements.
- Working knowledge of IT infrastructure concepts, including servers, networks, enterprise systems, and endpoint support.
- Experience with Microsoft M365 environment and business applications.
- Knowledge of cybersecurity practices and ability to follow enterprise security standards.
- ERP system exposure preferred.
- Basic database and reporting tool familiarity, including SQL concepts and Power BI.
- Familiarity with IT governance, audit support, SOX, or ITIL concepts preferred.
- Strong communication, coordination, and stakeholder management skills.
- Ability to manage priorities, coordinate small projects, and work effectively with global teams.
- Bachelor's degree in Computer Science, Information Systems, Business, Operations, Engineering, or related field preferred, or equivalent experience.
- Hybrid work setting including office and manufacturing environments.
- Exposure to industrial conditions such as machinery, noise, and temperature variations.
- May require use of personal protective equipment (PPE) in production areas.
- Travel up to 25% between U.S. locations.
- Ability to walk production floors and conduct inspections.
- Ability to wear PPE for extended periods.
- Capable of working in industrial environments, including uneven surfaces.
- Ability to lift up to 25 lbs. as needed.
- Manual dexterity for operating office and technical equipment.
- Standard office equipment (computer, phone, printer, Microsoft Office, ERP systems).
- IT infrastructure tools and monitoring systems.
- Manufacturing and inspection equipment as needed.
- Interaction with industrial tools and machinery where applicable.
- Stable, well-established manufacturing organization.
- Strong focus on safety, quality, and continuous improvement.
- Opportunity to influence weld quality and shop performance daily.
- Collaborative, team-driven environment.
PERMA-PIPE International Holdings, Inc. (NASDAQ: PPIH) is a global leader in engineered piping solutions, specialising in insulation systems, containment, anti-corrosion coatings, custom fabrication, leak detection, engineering support, field service, and logistics. For decades, our expertise has set industry benchmarks, backed by ISO 9001, ISO 1401, and ISO 45001 certifications.
With eleven production facilities worldwide—including the U.S., Canada, UAE, Saudi Arabia, Egypt, Qatar, and India—we deliver localised service with global reach, scaling efficiently to meet complex project needs of any size or location.
PERMA-PIPE is an Equal Opportunity Employer (EEO), providing fair employment without regard to race, colour, religion, gender, national origin, age, disability, veteran status, or genetic information.