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Telecom Agent Jobs in Chesterfield, MI (NOW HIRING)

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Telecom Agent information

What is the difference between Telecom Agent vs Customer Service Representative?

AspectTelecom AgentCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may require certifications in telecommunicationsHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentCall centers, retail stores, or remote settings within telecom companiesCall centers, retail locations, or office environments across various industries
Employer & Industry UsagePrimarily in telecommunications companies, selling or supporting telecom servicesAcross multiple industries including retail, finance, healthcare, often in customer support roles

The main difference is that Telecom Agents focus specifically on selling and supporting telecom services, often requiring industry-specific knowledge, while Customer Service Representatives handle a broader range of customer inquiries across various sectors. Both roles involve communication skills and customer interaction but differ in industry focus and job responsibilities.

Is working in a telecom agent career a good career?

A telecom agent career involves assisting customers with telecommunications services, often requiring strong communication and problem-solving skills. It can offer stable employment, opportunities for advancement, and may include certifications or training in telecommunications technology. Job satisfaction depends on individual preferences and the work environment.

What is a telecom agent?

A telecom agent is a professional who sells or promotes telecommunication services and products, such as internet, phone, and cable services, on behalf of providers. They often work in customer service environments, require good communication skills, and may need knowledge of telecom systems and offerings.
Telecom Agent jobs near you
Infographic showing various Telecom Agent job openings in Chesterfield, MI as of August 2026, with employment types broken down into 91% Full Time, 6% Part Time, and 3% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution.

Network Voice Engineer

Tata Consultancy Service Limited

Port Huron, MI • On-site

$80K - $95K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 8 days ago

Job description

Must Have Technical/Functional Skills
• Cisco Unified Communications Manager (CUCM)
• Cisco Unified Contact Center Express (UCCX)
• Cisco Finesse Administration
• Cisco Softphone Configuration and Support
• IVR Administration and Troubleshooting
• Calabrio Workforce Management (WFM)
• Calabrio Quality Management and Call Recording
• Queue Management and Call Routing
• SIP/VoIP Technologies
• PRI, POTS, and BVoIP Management
• Cisco Voice Troubleshooting
• Disaster Recovery and Business Continuity for Contact Centers
• Cisco Collaboration Infrastructure Support
Roles & Responsibilities
• Administer and support Cisco CUCM, UCCX, Finesse, and Cisco voice infrastructure.
• Configure and maintain call routing, queues, skills, and agent assignments.
• Manage Calabrio Workforce Management, Quality Management, and Reporting functions.
• Support IVR systems, softphones, PRI/POTS circuits, and telecom services.
• Perform troubleshooting and root cause analysis for voice and contact center incidents.
• Execute disaster recovery testing and maintain failover procedures.
• Manage onboarding, extension assignments, and contact center operational changes.
• Work with telecom vendors and internal teams to resolve voice infrastructure issues.
• Maintain operational documentation and provide technical recommendations for improvements.
• Ensure high availability of mission-critical contact center environments.
Generic Managerial Skills, If any
• Strong communication and stakeholder management
• Ability to work independently with minimal supervision
• Incident and problem management
• Documentation and reporting skills
• Prior experience supporting 24x7 critical operations
• Team collaboration and knowledge sharing
Salary Range: $80,000 -$95,000 year
TCS Employee Benefits Summary:
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commute r Benefits & Certification & amp; Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
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