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Telecom Account Manager Jobs in Scranton, PA (NOW HIRING)

Haugland Group LLC

Safety Manager - PA

Blakeslee, PA · On-site

$95K - $130K/yr

... telecom, etc.) safety and work practices. * Bachelor's degree in safety, Construction Management of ... Account (HSA), short/long-term disability, and life insurance * 401k with 5% employer match

All JobsTelecom Account JobsTelecom Account Manager JobsTelecom Account Manager Jobs in Scranton, PA

Telecom Account Manager information

See Scranton, PA salary details

$29.2K

$65.2K

$104.9K

How much do telecom account manager jobs pay per year?

As of Aug 31, 2026, the average yearly pay for telecom account manager in Scranton, PA is $65,151.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,500.00 and $77,700.00 per year, depending on experience, location, and employer.

What is a telecom account manager?

Telecom Account Managers are professionals responsible for managing relationships with clients or customers in the telecommunications industry. They act as the main point of contact between the telecom company and its clients, ensuring customer satisfaction, resolving issues, and identifying opportunities for upselling or cross-selling products and services. Their role often involves understanding client needs, preparing proposals, negotiating contracts, and collaborating with internal teams to deliver solutions. Telecom Account Managers play a key part in maintaining long-term business relationships and driving revenue growth for their company.

What are some common challenges telecom account managers face when managing client relationships?

Telecom Account Managers often navigate complex client requirements, rapidly evolving technology offerings, and highly competitive pricing. Building long-term relationships requires staying up-to-date on the latest telecom solutions and proactively identifying opportunities to add value for clients. Additionally, balancing the needs of multiple accounts while coordinating with internal technical and sales teams can be demanding, but strong organizational skills and clear communication help ensure client satisfaction.

What are the key skills and qualifications needed to thrive as a telecom account manager, and why are they important?

To thrive as a Telecom Account Manager, you need strong sales acumen, industry knowledge, and experience with client relationship management, often supported by a degree in business or communications. Familiarity with CRM software, telecom products, and sales tracking tools is typically required. Excellent interpersonal, negotiation, and problem-solving skills help build lasting client partnerships and resolve issues efficiently. These competencies are vital for driving revenue growth, maintaining customer satisfaction, and ensuring long-term business success in a competitive telecom market.

What is the difference between Telecom Account Manager vs Telecom Sales Representative?

AspectTelecom Account ManagerTelecom Sales Representative
Primary FocusManaging existing client accounts, ensuring customer satisfaction, and upselling servicesGenerating new sales, prospecting, and closing new clients
Required SkillsCustomer relationship management, product knowledge, negotiationSales techniques, lead generation, communication skills
Work EnvironmentClient offices, account management teamsSales offices, trade shows, client meetings
CertificationsRelevant sales or account management certifications often preferredSales certifications or training often preferred

While both roles operate within the telecom industry, the Telecom Account Manager focuses on maintaining and expanding relationships with existing clients, whereas the Telecom Sales Representative primarily seeks new clients and sales opportunities. Understanding these differences helps job seekers target the right roles based on their skills and career goals.

What job categories do people searching Telecom Account Manager jobs in Scranton, PA look for?

The top searched job categories for Telecom Account Manager jobs in Scranton, PA are:

What cities near Scranton, PA are hiring for Telecom Account Manager jobs?

Cities near Scranton, PA with the most Telecom Account Manager job openings:

Telecom Account Manager jobs near you
Infographic showing various Telecom Account Manager job openings in Scranton, PA as of June 2026, with employment types broken down into 100% Full Time. Highlights an 96% In-person, and 4% Hybrid job distribution, with an average salary of $65,151 per year, or $31.3 per hour.

Dedicated IT Technician (Wilkes-Barre, PA)

In-Telecom

Wilkes Barre, PA

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 25 days ago

Job description

Description
The Dedicated IT Technician serves in a general site management capacity, providing high-level technical assistance and client-facing support. This role is responsible for managing onsite IT functionality, coordinating with remote support teams, and ensuring consistent service delivery aligned with company standards. 
This is a fully onsite position located in Wilkes-Barre, PA and requires onsite presence five (5) days per week, Monday through Friday. The technician will serve as the primary onsite IT resource, delivering hands-on support to end users, maintaining local IT infrastructure, and partnering with In-Telecom's remote support teams to resolve escalated issues. 
Primary Location: 
  • Wilkes-Barre, PA 
The technician will act as the primary point of contact for all IT-related matters at this location, managing a ticketing board in ConnectWise and partnering with In-Telecom Remote Support for escalations. 
This is a salaried position, working Monday through Friday.

Key Responsibilities
Key Responsibilities 
  • Serve as the first point of contact for resolving technical issues. 
  • Partner with In-Telecom remote escalations personnel for issues that cannot be resolved internally. 
  • Understand overall service and support objectives. 
  • Drive problem investigation and resolution as required. 
  • Design and maintain process documentation for the team. 
 
Core Technical Tasks 
Level 2 Issue Resolution 
  • Troubleshoot workstations, printers, and network issues. 
  • Reset passwords and unlock accounts. 
  • Resolve software errors and application malfunctions. 
  • Run hardware diagnostics and replace faulty components. 
New User Setup 
  • Provision computers, accounts, and software. 
  • Join machines to the domain and configure user profiles. 
  • Set up email, access rights, and security groups. 
Hardware & Software Installation 
  • Install new laptops, desktops, monitors, and peripherals. 
  • Deploy licensed software and ensure compliance. 
  • Set up and manage AV equipment and conferencing tools (e.g., Microsoft Teams Rooms). 
Patch Management 
  • Verify automated patching is running. 
  • Manually install updates if needed. 
  • Report on patch status to headquarters. 
Inventory Management 
  • Track and tag assets (laptops, desktops, switches, etc.). 
  • Maintain inventory logs of hardware and software. 
  • Report missing or damaged equipment. 
 
Process and Coordination 
Ticket Management 
  • Monitor and update tickets in ConnectWise or other PSA systems. 
  • Document resolutions, time spent, and follow-ups. 
  • Escalate complex issues to L3 or remote support. 
Vendor Coordination 
  • Liaise with ISPs, copier/printer vendors, and software support teams. 
  • Coordinate warranty claims or repairs. 
Network Room / Closet Upkeep 
  • Label and manage cabling. 
  • Maintain basic switch and patch panel hygiene. 
  • Replace faulty network equipment under direction. 
 
User Support & Training 
Desk-Side Support 
  • Visit users' desks to troubleshoot issues in person. 
  • Provide guidance on basic IT practices. 
Assist During Onboarding/Offboarding 
  • Set up or decommission systems. 
  • Ensure access is granted or revoked on time. 
 
Recurring Responsibilities 
  • Weekly check-ins with HQ or Service Manager. 
  • Regular reporting on site health and incidents. 
  • Quarterly hardware health audits or walk-throughs. 
  • Proactively monitor and maintain the overall health of the onsite IT environment. 
 
Additional Duties and Responsibilities 
  • Identify areas for improvement and make constructive suggestions for change. 
  • Continually seek opportunities to increase user satisfaction and system functionality. 
  • Communicate escalated issues to users, keeping them informed of progress, impending changes, agreed outages, etc. 
  • Ensure consistency of existing systems through creating, maintaining, and enforcing standards and procedures for implementing technical solutions. 
  • Maintain specific knowledge of the customer and how IT relates to their business strategy and goals. 
  • Understand processes in ConnectWise by completing assigned training materials and blueprints through ConnectWise University. 
  • Enter all work as activities, service tickets, or project tickets in ConnectWise. 
  • Review IT publications and online materials to remain up to date with current and future technologies emerging in the industry. 
  • Emergency Support: Respond promptly and professionally to after-hours emergency calls and requests as needed, demonstrating a commitment to excellence in service. 

Skills, Knowledge & Expertise
  • Professional IT certifications such as CompTIA A+, Network+, Security+, Microsoft certifications, or equivalent. 
  • Knowledge of IT applications, processes, software, and equipment. 
  • Strong organizational, presentation, and customer service skills. 
  • Strong written and verbal communication skills. 
  • Excellent interpersonal and customer-care skills. 
  • Ability to multi-task and adapt quickly to changing priorities. 
  • Ability to work independently while managing onsite responsibilities. 
  • Ability to work effectively in a team environment and communicate professionally with users at all levels. 
  • Self-motivated with the ability to work in a fast-moving environment. 
Educational/Vocational/Previous Experience Recommendations 
  • BA/BS preferred, preferably in Computer Science, Business Administration, or a related field. 
  • Equivalent combinations of education, certifications, and experience will be considered. 
  • MBA/MS preferred but not required. 
  • Minimum of 4 years of IT support experience. 
  • Experience supporting Microsoft 365, Active Directory/Azure AD, endpoint management, and business applications preferred. 
  • Experience working within a managed services (MSP) environment is highly desirable. 


Job Benefits
  • Medical Insurance 
  • Dental Insurance 
  • Vision Insurance 
  • Life Insurance 
  • Disability Insurance 
  • 401(k)