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Telcom Jobs in Atlanta, GA (NOW HIRING)

Telcom information

See Atlanta, GA salary details

$44.2K

$90K

$116.4K

How much do telcom jobs pay per year?

As of Aug 12, 2026, the average yearly pay for telcom in Atlanta, GA is $90,004.00, according to ZipRecruiter salary data. Most workers in this role earn between $77,900.00 and $101,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the telcom position, and why are they important?

To thrive in a telecom role, you need a solid understanding of telecommunications systems, network infrastructure, and troubleshooting, typically supported by relevant technical education or certifications. Familiarity with industry-standard tools such as network analyzers, fiber optic testers, and platforms like Cisco or Avaya is highly beneficial. Strong problem-solving abilities, attention to detail, and effective communication are important soft skills for success. These skills are critical for maintaining and improving network performance, minimizing downtime, and ensuring reliable communication services for clients or organizations.

What is a telcom?

A Telecom job involves working in the telecommunications industry, which focuses on transmitting data, voice, and video through various communication networks. Roles in telecom can include network engineering, technical support, installation, and system maintenance. Professionals in this field work with technologies like fiber optics, wireless communication, and cloud-based services to ensure seamless communication. Many positions require expertise in networking, hardware, and software troubleshooting.

What are common career advancement opportunities in the telcom field?

Telecom professionals often start in technical support, installation, or network maintenance roles, and with experience and additional certifications, can advance to positions such as network engineer, project manager, or telecommunications manager. Many organizations offer on-the-job training and opportunities to work on large-scale projects, allowing employees to strengthen their technical and leadership skills. As telecom continues to evolve with emerging technologies, there is strong demand for professionals skilled in areas such as network security, 5G deployment, and cloud communications. Advancing your career in telecom typically involves a combination of hands-on experience, industry certifications, and a willingness to learn new technologies.

What are popular job titles related to Telcom jobs in Atlanta, GA? For Telcom jobs in Atlanta, GA, the most frequently searched job titles are:
Infographic showing various Telcom job openings in Atlanta, GA as of August 2026, with employment types broken down into 85% Full Time, and 15% Contract. Highlights an 85% Physical, 5% Hybrid, and 10% Remote job distribution, with an average salary of $90,004 per year, or $43.3 per hour.

Help Desk Support Specialist

Caresoft Inc.

Atlanta, GA • On-site

$21 - $25/hr

Contractor

Re-posted 7 days ago


Job description

Title:   Help Desk Support Specialist 
Location: Atlanta, GA. 30334(Onsite)
Durartion:  Long Term

 
Skills:
.Minimum years of IT technical support
·Strong knowledge and experience installing,configuring, replacing, and supporting network infrastructure equipment, including servers, workstations (Windows/Mac), 
 switches, routers, cabling, VoIP systems,etc.
·Technical expertise should include Windows 10,MS Office 365, Active Directory, SCCM, utilization of GPOs, Enterpriseanti-virus solutions, Helpdesk ticketing systems, 
 and Azure.
·Proficiency with imaging laptop computers 20h2,21h2, Microsoft Office 2010, Cisco network, and other authorized desktop applications.
·Knowledge and proficiency in Mobile devicemanagement, including IOS and Android devices operating systems Enterpriseencryption solutions, Windows PC/laptop 
 management via Active Directory, andrelated software.
 
Key Responsibilities:
Under direct supervision, provides assistance to computer system users. Answers questions or resolves computer problems for clients in person, via telephone, 
email or from remote locations.
TECHNICAL SUPPORT SPECIALIST JOBDUTIES AND RESPONSIBILITIES.
·Serves as the primary escalation point forincoming queries and technical issues.
·Manages and/or assigns projects and tasks toother team members as appropriate
·Advises, collaborates and assists businessunits with system enhancements and modifications
·Provides technical assistance and support forincoming queries and technical issues related to systems, networking, phonesystems, audio/visual equipment, computer 
 software (e.g., Windows 10, MicrosoftOffice, various browsers), hardware, etc.
·Effectively provides user support over thephone, in person, and via remote tools.
·Responds to user requests promptly,demonstrating courtesy and respect for customers to ensure complete problemresolution and satisfaction through appropriate 
 follow-up.
·Assists users with information security andprivacy questions; provides directions for the correct action.
·Supports telecommunication devices andservices; assists users on various vendor wireless networks and telephony.
·Distributes and reviews user equipment asrequired; updates inventory asset management systems with assigned equipment; ensuresequipment is clean, up-to-date, and 
 operational.
·Provides installation and assistance forlaptops, desktops, printers, scanners, cell phones, air cards, landlines, networks,and other assigned peripherals.
·Troubleshoots end-user problems; troubleshootsdesktop and network printing problems for various vendor printing devices.
·May be asked to train users on IT hardware andsoftware (e.g., laptops, printers, login, email, etc.)
·Creates user support documentation and instructions.
·Multi-task, prioritize problems, and managetime to ensure the timely resolution of incidents.
·This individual will work in a team environment, is responsible for IT support and Telcom tickets, and demonstrates an ability to communicate with agency personnel 
 beyond providing and receiving instructions.