$90 - $130/hr
This position requires both management skills to carry out day-2-day supervision of the team, as well as strong customer facing skills particular in the telco and large enterprise space when engaging ...
$90 - $130/hr
This position requires both management skills to carry out day-2-day supervision of the team, as well as strong customer facing skills particular in the telco and large enterprise space when engaging ...
$114.22 - $182.75/hr
# (Senior) Sales Manager Cloud Infrastructure (w/m/d)Koeln, Nuernberg, Hannover, Erfurt, Dortmund ... Life Sciences, Energy, Manufacturing, TelCo oder Defense*** Aufbau und Steuerung eines ...
$114.22 - $182.75/hr
# (Senior) Sales Manager Cloud Infrastructure (w/m/d)Koeln, Nuernberg, Hannover, Erfurt, Dortmund ... Life Sciences, Energy, Manufacturing, TelCo oder Defense*** Aufbau und Steuerung eines ...
$81 - $110/hr
Account Manager Location: Germany (Remote) Language: Fluent in German and English Who we are SOTI is a Canadian software company, with our 2,000 employees we operate worldwide. We are committed to ...
$81 - $110/hr
Account Manager Location: Germany (Remote) Language: Fluent in German and English Who we are SOTI is a Canadian software company, with our 2,000 employees we operate worldwide. We are committed to ...
$102.64 - $148.27/hr
Sales & Client Management & Solution Design* ID 512522-de\_DEWenn du dich für Capgemini ... Life Sciences, Manufacturing, High Tech, Telco).* Du steuerst Stakeholder‐Konstellationen und ...
$102.64 - $148.27/hr
Sales & Client Management & Solution Design* ID 512522-de\_DEWenn du dich für Capgemini ... Life Sciences, Manufacturing, High Tech, Telco).* Du steuerst Stakeholder‐Konstellationen und ...
Sr. Voice Engineer
Mason, OH · On-site
... Manager, Unified Contact Center, Unity Unified Messaging, Gateways, Jabber Presence, and Softphone ... Advanced knowledge of Telco services (PRI, DID, POTS, GS/LS Trunks) Understanding of TCP/IP ...
Sr. Voice Engineer
Mason, OH · On-site
... Manager, Unified Contact Center, Unity Unified Messaging, Gateways, Jabber Presence, and Softphone ... Advanced knowledge of Telco services (PRI, DID, POTS, GS/LS Trunks) Understanding of TCP/IP ...
Sr. Voice Engineer
Mason, OH · On-site
... Manager, Unified Contact Center, Unity Unified Messaging, Gateways, Jabber Presence, and Softphone ... Telco services (PRI, DID, POTS, GS/LS Trunks) • Understanding of TCP/IP, routing and switching ...
Sr. Voice Engineer
Mason, OH · On-site
... Manager, Unified Contact Center, Unity Unified Messaging, Gateways, Jabber Presence, and Softphone ... Telco services (PRI, DID, POTS, GS/LS Trunks) • Understanding of TCP/IP, routing and switching ...
$69.58 - $92.78/hr
If you're ready to take responsibility and shape the future of telco infrastructure with us, then ... Very good knowledge of professional project management Fluent German (C1) and (very) good English ...
$69.58 - $92.78/hr
If you're ready to take responsibility and shape the future of telco infrastructure with us, then ... Very good knowledge of professional project management Fluent German (C1) and (very) good English ...
Data Center Support Technician
Cleveland, OH · On-site
$16 - $18/hr
Provide escort duties for H5 Telco's and vendors as well as customer vendors * Perform basic remote hand support duties on behalf of customers * Primary focal point for incident management and ...
Quick apply
Data Center Support Technician
Cleveland, OH · On-site
$16 - $18/hr
Provide escort duties for H5 Telco's and vendors as well as customer vendors * Perform basic remote hand support duties on behalf of customers * Primary focal point for incident management and ...
$69.58 - $92.78/hr
If you're ready to take responsibility and shape the future of telco infrastructure with us, then ... Very good knowledge of professional project management Fluent German (C1) and (very) good English ...
$69.58 - $92.78/hr
If you're ready to take responsibility and shape the future of telco infrastructure with us, then ... Very good knowledge of professional project management Fluent German (C1) and (very) good English ...
... Management Programs. Job Summary: The project scope will be to integrate our newly acquired offices into our enhanced MPLS network with new router and switch platforms. You will be working with Telco ...
... Management Programs. Job Summary: The project scope will be to integrate our newly acquired offices into our enhanced MPLS network with new router and switch platforms. You will be working with Telco ...
AI & HPC Infrastructure Engineer
Columbus, OH · On-site
$103K - $136K/yr
... managing AI infrastructure and accelerated computing environments across on-premises, cloud, and hybrid environments for hyperscaler, neocloud, large enterprise, Telco/Mobile, Financial Services ...
AI & HPC Infrastructure Engineer
Columbus, OH · On-site
$103K - $136K/yr
... managing AI infrastructure and accelerated computing environments across on-premises, cloud, and hybrid environments for hyperscaler, neocloud, large enterprise, Telco/Mobile, Financial Services ...
AI & HPC Infrastructure Engineer
Cleveland, OH · On-site
$104K - $136K/yr
... managing AI infrastructure and accelerated computing environments across on-premises, cloud, and hybrid environments for hyperscaler, neocloud, large enterprise, Telco/Mobile, Financial Services ...
AI & HPC Infrastructure Engineer
Cleveland, OH · On-site
$104K - $136K/yr
... managing AI infrastructure and accelerated computing environments across on-premises, cloud, and hybrid environments for hyperscaler, neocloud, large enterprise, Telco/Mobile, Financial Services ...
AI & HPC Infrastructure Engineer
Cincinnati, OH · On-site
$103K - $135K/yr
... managing AI infrastructure and accelerated computing environments across on-premises, cloud, and hybrid environments for hyperscaler, neocloud, large enterprise, Telco/Mobile, Financial Services ...
AI & HPC Infrastructure Engineer
Cincinnati, OH · On-site
$103K - $135K/yr
... managing AI infrastructure and accelerated computing environments across on-premises, cloud, and hybrid environments for hyperscaler, neocloud, large enterprise, Telco/Mobile, Financial Services ...
AI & HPC Infrastructure Engineer
Hartford, OH · On-site
$96K - $126K/yr
... managing AI infrastructure and accelerated computing environments across on-premises, cloud, and hybrid environments for hyperscaler, neocloud, large enterprise, Telco/Mobile, Financial Services ...
AI & HPC Infrastructure Engineer
Hartford, OH · On-site
$96K - $126K/yr
... managing AI infrastructure and accelerated computing environments across on-premises, cloud, and hybrid environments for hyperscaler, neocloud, large enterprise, Telco/Mobile, Financial Services ...
$139.32 - $290.26/hr
Drive market and product feedback to development and product management. * Responsible for taking ... Experience selling into financial services, insurance and/or telco's preferable. * Experience ...
$139.32 - $290.26/hr
Drive market and product feedback to development and product management. * Responsible for taking ... Experience selling into financial services, insurance and/or telco's preferable. * Experience ...
Installer III-Central Office
Youngstown, OH · On-site
$25 - $31/hr
Possess familiarity with specifications and drawings required to assemble and integrate telco ... You have excellent time management; you organize and plan work activities, set goals and objectives ...
Installer III-Central Office
Youngstown, OH · On-site
$25 - $31/hr
Possess familiarity with specifications and drawings required to assemble and integrate telco ... You have excellent time management; you organize and plan work activities, set goals and objectives ...
$102.76 - $171.27/hr
You will be responsible for managing **new and existing Enterprise accounts for Finserv & Telco*** Handling strategic accounts and relationships across the team* Drive Pipeline development through a ...
$102.76 - $171.27/hr
You will be responsible for managing **new and existing Enterprise accounts for Finserv & Telco*** Handling strategic accounts and relationships across the team* Drive Pipeline development through a ...
Installer III-Central Office
Youngstown, OH · On-site
$25 - $31/hr
Possess familiarity with specifications and drawings required to assemble and integrate telco ... You have excellent time management; you organize and plan work activities, set goals and objectives ...
Installer III-Central Office
Youngstown, OH · On-site
$25 - $31/hr
Possess familiarity with specifications and drawings required to assemble and integrate telco ... You have excellent time management; you organize and plan work activities, set goals and objectives ...
$87.19 - $104.63/hr
If you're ready to take responsibility and shape the future of telco infrastructure with us, then ... Shaping the conceptual cooperation and independent negotiation management with external service ...
$87.19 - $104.63/hr
If you're ready to take responsibility and shape the future of telco infrastructure with us, then ... Shaping the conceptual cooperation and independent negotiation management with external service ...
IP Telephony: * Experience with Voice/IP, Voice/Frame Relay, Call Manager, Unified Messaging ... Knowledge of telco WAN connectivity concepts (analog, DDS, T1, ISDN, Frame Relay, etc.
IP Telephony: * Experience with Voice/IP, Voice/Frame Relay, Call Manager, Unified Messaging ... Knowledge of telco WAN connectivity concepts (analog, DDS, T1, ISDN, Frame Relay, etc.
Telco Manager information
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Manager - Technical Account Manager
On-site
Zoomcar
$90 - $130/hr
Other
Posted 5 days ago
Job description
As an Advanced Support Manager you will need to build and maintain long-term relationships with our customers, as well as providing guidance to a team of Technical Account Managers. This position requires both management skills to carry out day-2-day supervision of the team, as well as strong customer facing skills particular in the telco and large enterprise space when engaging with our customers.
Key ResponsibilitiesProvide first level supervision to a team of Technical Account Managers managing workload, response, resolution and quality
- Monitor and manage support queues and escalate issues as necessary
- Perform case reviews and provide feedback to the team ensuring there is continuous improvement
- Participate in customer conference calls or face to face customer meetings to discuss technical issues and ongoing projects
- Ensure consistent delivery across the Advanced Support team
- Be flexible to work with the Advanced Support Director on higher priority tasks, improve productivity by highlighting deficiencies and recommending changes in methods, processes and tools.
- Manage customer escalations; follow up with customer satisfaction surveys.
- Highlight serious issues and bugs to engineering and escalation teams for resolution.
- Ensure SLA´s are honoured and premium support accounts are managed properly
- Ensure TAMs have the proper training, tools and environment according to business needs
- Develop best practices deployment and troubleshooting documentation
- Create technical documentation and bulletins to improve internal and external knowledge base
- Energized by making customers happy and successful
- Strong troubleshooting and problem solving skills
- Translator between business, technical, and sales people
- Excellent organizational, analytical and negotiation skills
- Effective communication and customer management skills
- Excellent written and verbal communication skills
- Driven to create success in a hopeless situation, through brilliant problem solving, communication, and relentless persistence
- Able to perform well in the face of tight deadlines and tough technical and organizational challenges
- Steadfast and calm in explosive situations
- Previous call center experience, preferably supporting data networking products and/or security products is desirable.
- Previously worked in a technical support position with the telco and large enterprise space.
- Demonstrated leadership skills
- Minimum of 6-8 years of experience in a high technical support/post-sales role
- At least 2+ years’ experience with direct customer interaction, preferably in a supervisory role
- Bachelor’s degree in Computer Science, Software Engineering or related field, or an equivalent combination of training and experience is desirable
- Fortinet NSE4 certification or similar
- Business level English and German essential
- Must possess the right to work in Spain
#LI-NC1
As an Advanced Support Manager you will need to build and maintain long-term relationships with our customers, as well as providing guidance to a team of Technical Account Managers. This position requires both management skills to carry out day-2-day supervision of the team, as well as strong customer facing skills particular in the telco and large enterprise space when engaging with our customers.