Teksystems Jobs in Rochester, MI (NOW HIRING)

Customer Service Representative (Insurance Servicing)

$17/hr English | $18.50/hr Bilingual Spanish

Start Date: September 9

Looking for a stable career with growth opportunities? Join a leading financial services team as a Customer Service Representative supporting homeowners insurance inquiries. If you enjoy helping customers, solving problems, and working in a fast-paced environment, this could be the opportunity for you.

What You'll Do

• Handle 35-45 inbound calls per day from borrowers, insurance agents, and financial institutions
• Assist customers with homeowners insurance questions related to payments, coverage, and policy information
• Research accounts and document interactions across multiple systems
• Resolve customer concerns while delivering exceptional service
• Multitask between calls, emails, and internal systems
• Maintain quality, accuracy, and professionalism on every interaction

Schedule

Training (First 45 Days)

• Fully onsite
• Monday-Friday, 9:30 AM - 6:00 PM

After Training

• Hybrid schedule
• Monday-Friday, 10:30 AM - 7:00 PM

Important: No time off permitted during the

first 6 weeks.

What We're Looking For

Required

• At least 1 year of recent customer service experience
• Call center experience preferred
• Front desk or administrative experience considered
• Strong communication and problem-solving skills
• Ability to navigate multiple computer systems
• Typing speed of 35+ WPM
• Reliable transportation
• Internet connection for hybrid work

Apply today and build a career with a team that values customer service, professionalism, and growth.

This is a Contract position based out of Troy, MI.

The pay range for this position is $17.00 - $18.50/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in Troy,MI.

This position is anticipated to close on Sep 9, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.