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Techsource Jobs in Madison, MS (NOW HIRING)

TechSource Solutions Inc

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Managed IT Services Technician

Madison, MS · On-site

$40K - $90K/yr

Position Overview We are seeking a motivated and customer-focused Technician to join our team. In this role, you will provide technical support and IT solutions to our clients, handling a mix of help ...

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Techsource information

What is a Techsource?

A Techsource typically refers to a company or provider that specializes in supplying technology products, services, or solutions. This can include hardware, software, IT consulting, managed services, or technical support for businesses and individuals. Techsource companies help organizations stay up-to-date with the latest technology trends and ensure their technology infrastructure is efficient and secure. The specific offerings may vary depending on the Techsource's area of expertise and the industries they serve.

What are the key skills and qualifications needed to thrive as a Techsource, and why are they important?

To thrive as a Techsource, you need strong analytical abilities, a solid understanding of technology trends, and relevant educational or professional experience in IT or technology sourcing. Familiarity with sourcing platforms, applicant tracking systems (ATS), and technical assessment tools is typically required. Excellent communication, relationship-building, and problem-solving skills help Techsources engage with candidates and hiring managers effectively. These abilities ensure the successful identification and recruitment of top technical talent in a competitive market.

What is the difference between Techsource vs Network Technician?

AspectTechsourceNetwork Technician
Required CredentialsTypically requires certifications like CompTIA A+ or Network+; some roles may need vendor-specific certificationsUsually requires CompTIA Network+ or Cisco CCNA certifications
Work EnvironmentWorks in offices, data centers, or client sites, often involving hardware setup and troubleshootingPrimarily in network operations centers, client sites, or offices, focusing on network installation and maintenance
Employer & Industry UsageUsed across IT service providers, corporate IT departments, and tech support firmsCommonly employed by ISPs, corporate IT teams, and network service providers

Techsource and Network Technician roles share similar credentials and work environments, often overlapping in hardware and network troubleshooting. However, Techsource may encompass broader IT support tasks, while Network Technicians focus specifically on network infrastructure. Both roles are vital in maintaining network and IT systems across various industries.

How does a Techsource professional typically collaborate with engineering and procurement teams?

A Techsource professional often acts as a liaison between engineering and procurement teams to ensure technical requirements are clearly communicated and met during the sourcing process. They review engineering specifications, identify suitable suppliers, and facilitate discussions to resolve any discrepancies or technical challenges. This collaborative approach helps ensure that products or services procured align with project goals, budgets, and timelines. Effective communication and coordination are key skills in this role, as it requires balancing technical accuracy with procurement efficiency.
What cities near Madison, MS are hiring for Techsource jobs? Cities near Madison, MS with the most Techsource job openings:
Techsource jobs near you
Managed IT Services Technician

Managed IT Services Technician

TechSource Solutions Inc

Madison, MS • On-site

$40K - $90K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

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Job description

Position Overview

We are seeking a motivated and customer-focused Technician to join our team. In this role, you will provide technical support and IT solutions to our clients, handling a mix of help desk, remote, and on-site support across a variety of technologies. This is a great opportunity for a technician who enjoys solving problems, working directly with clients, and continuously building new skills in a fast-paced MSP environment.

Key Responsibilities

  • Respond to client service requests by phone, email, and remote management tools while meeting established service level expectations.
  • Provide both remote and on-site troubleshooting for desktops, laptops, servers, printers, networks, firewalls and mobile devices.
  • Assist with cybersecurity best practices including endpoint protection, MFA, email security, vulnerability remediation, and security awareness initiatives.
  • Install, configure, and maintain hardware, software, and peripherals for client environments.
  • Perform routine maintenance including patch management, backups, and system monitoring.
  • Diagnose and resolve issues related to Microsoft 365, Active Directory, networking (routers, switches, firewalls, Wi-Fi), and cloud services.
  • Set up new user accounts, workstations, and equipment for onboarding and offboarding.
  • Escalate complex issues to senior technicians or engineers as needed, providing clear documentation.
  • Maintain accurate and detailed records of work performed in the ticketing/documentation system.
  • Communicate clearly and professionally with clients, setting expectations and providing status updates.
  • Continuously expand technical knowledge through company-sponsored training, certifications, and self-directed learning.
  • Travel to client sites as needed within the local service area.

Required Qualifications

  • 2+ years of experience in IT support, help desk, or a related technical role; MSP experience preferred.
  • Working knowledge of Windows desktop/server operating systems, Microsoft 365, and general networking concepts.
  • Familiarity with Active Directory, RMM/PSA tools, and remote support software is a plus.
  • Strong troubleshooting and problem-solving skills.
  • Excellent communication and customer service skills.
  • Strong documentation skills
  • Ability to explain technical issues to non-technical users
  • Ability to work independently while collaborating with a team
  • Ability to prioritize and manage multiple tickets/tasks in a fast-paced environment.
  • Professional appearance and customer-focused attitude
  • Valid driver's license and reliable transportation for on-site client visits.
  • Relevant certifications (CompTIA A+, Network+, Security+, Microsoft, etc.) preferred but not required.

Compensation & Benefits

  • Competitive salary commensurate with experience
  • Company-paid medical insurance
  • Company-paid dental insurance
  • Company-paid vision insurance
  • Paid time off and holidays
  • 401(k) with company match
  • 125 Cafeteria Plan that includes
    * Flexible Spending Account (FSA) - Unreimbursed medical expenses
    * Dependent Care Assistance Plan (DCAP)  - Childcare expenses pre-tax
    * Premium-Only Plan (POP) - Insurance premiums pre-tax.
  • Cell phone provided
  • Company-paid technical training and certification opportunities